Business Details
50+ Years
experience
Your Trusted Pool & Hot Tub Experts in Pickering
Since 1971, Diplomat Leisurescape Pools & Spas has been a trusted leader in designing, constructing, and maintaining custom swimming pools and hot tubs. Our team brings over 53 years of combined experience to every project, specializing in creating backyard retreats that blend functionality with aesthetic appeal. We serve the Greater Toronto Area, including Pickering, Ajax, Whitby, Oshawa, and the Durham Region, offering a comprehensive range of products and services from pool construction to maintenance and hot tub sales. Our commitment to quality is reflected in our extensive inventory of replacement parts, chemicals, and equipment, ensuring every client's needs are met efficiently.Recognized as the #1 Swimming Pool and Spa Company in Pickering for 24 consecutive years, we prioritize customer satisfaction through knowledgeable staff, competitive pricing, and personalized service. Our mission remains rooted in delivering excellence, as evidenced by our award-winning designs and long-standing relationships with satisfied clients. With a focus on innovation and reliability, we continue to set industry standards for both residential and commercial pool and spa solutions.
Services
Pool Sales
Hot Tub Service
Pool Maintenance
Pool Renovations
Financing Options
Details
- Year established: 1971
Highlights and features
- We have over 53 years of experience in custom pool construction and spa services.
- Our inventory includes the largest selection of pool and hot tub replacement parts in the region.
- We offer year-round hot tub service and maintenance programs.
- Recognized as Pickering's #1 pool company for 24 consecutive years.
- We provide comprehensive pool maintenance packages tailored to individual client needs.
What people say
Outstanding workmanship
Knowledgeable staff
Stress-free experience
Award-winning designs
Prompt service
Services
Pool Sales
We specialize in custom-designed inground and above-ground swimming pools tailored to your backyard space and lifestyle needs. Our selection includes premium materials and innovative features that enhance durability and aesthetics. With over five decades of experience, our team ensures precise installation and exceptional craftsmanship for lasting enjoyment.
Hot Tub Service
Our year-round hot tub service includes seasonal openings, closings, and routine maintenance to keep your spa operating efficiently. Certified technicians perform water balancing, equipment inspections, and repairs for all major brands. We prioritize safety and performance to maximize your investment's longevity and comfort.
Pool Maintenance
We offer flexible maintenance packages covering weekly or monthly cleaning, chemical balancing, and equipment checks. Services include skimming, vacuuming, filter cleaning, and water testing to maintain optimal pool conditions. Our programs help prevent costly repairs while ensuring safe, crystal-clear water throughout the swimming season.
Pool Renovations
Our renovation services address structural repairs, liner replacements, and design enhancements to modernize aging pools. We handle projects like coping changes, saltwater system conversions, and deck resurfacing with minimal disruption. Expert technicians use premium materials to restore functionality and boost property value through transformative updates.
Financing Options
We provide flexible financing solutions to make pool and hot tub ownership accessible. Our programs feature competitive rates and straightforward approval processes for qualified customers. This service enables clients to invest in premium outdoor living spaces while managing costs through convenient monthly payments tailored to their budget.
Questions
Do you offer pool maintenance services during winter months?
We provide essential winter maintenance and emergency repairs, with full-service packages resuming in the swimming season.
What areas do you serve for pool installations?
We serve Pickering, Ajax, Whitby, Oshawa, Brooklin, and the entire Durham Region.
Can I finance my pool or hot tub purchase?
Yes, we offer flexible financing options with competitive rates for qualified customers.
Do you service all hot tub brands?
Our technicians service all major brands we sell, using genuine replacement parts for optimal performance.
What pool renovation options are available?
We handle liner replacements, coping changes, saltwater conversions, deck repairs, and complete design overhauls.
Reviews (6)
Paul Ridig
Dec 01, 2021
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Very pushy sales people, not in touch with current business the women working there is incredibly rude, however some of the other staff are quite helpful Edit: I indeed have the correct business I refused to add my name to your database.
Else W.
Jul 26, 2021
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A couple weeks ago this summer 2021 our family patiently awaiting our pools opening for the season encountered a set back with our floor vacuum
and went immediately to Diplomat in Pickering Kingston Road without a call or an appointment set. Not only were all the gentleman there willing to be of help, certainly prompt and courteous they all had their hands full while extremely busy handling a full shop. Nick offered to take a thorough look inside our pool vacuum, took it apart and installed the necessary filter without hesitation instead of just selling us the part we asked for and leaving
and went immediately to Diplomat in Pickering Kingston Road without a call or an appointment set. Not only were all the gentleman there willing to be of help, certainly prompt and courteous they all had their hands full while extremely busy handling a full shop. Nick offered to take a thorough look inside our pool vacuum, took it apart and installed the necessary filter without hesitation instead of just selling us the part we asked for and leaving
Emil Johns
Jul 22, 2021
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"Customer Service is the deciding factor of the success of a business"
I had multiple bitter experiences in Diplomat Pickering but today's was the worst. Its a shame - The "lady" in the store -assuming the owner here, was rude and unprofessional ! Look at the similar reviews, exactly what I experienced at this store.Too pushy, arrogant and OVER PRICED ! You get the water test printout only if you buy the exact quantity of chemicals they are suggesting ! I dont have the liberty to choose the chemicals I need. Even if you buy other chemicals more than the amount of they suggesting, still you dont
I had multiple bitter experiences in Diplomat Pickering but today's was the worst. Its a shame - The "lady" in the store -assuming the owner here, was rude and unprofessional ! Look at the similar reviews, exactly what I experienced at this store.Too pushy, arrogant and OVER PRICED ! You get the water test printout only if you buy the exact quantity of chemicals they are suggesting ! I dont have the liberty to choose the chemicals I need. Even if you buy other chemicals more than the amount of they suggesting, still you dont
Zachary Vercillo
Jul 09, 2021
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I went to this store a few years back and my chlorine from 1992 doesn't work anymore. I talked to Lint or lizz the weird Woman owner and she did a water test and she didn't give me my water back to put in my pool. the old lady recommended 14 hundred gigashits! of ackalinty and made my pool green!!!
Ruth Tonks
Jun 12, 2021
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Edit to reply to the Owner: Perhaps I erred on the name of the employee but definitely not on the name of the pool store or what happened. Is there a reason the owners name is a secret? Curious as to why the lady that works there feels the need to hide the name of the store owner. I called looking for a quote and to book the install of an above ground pool and when I asked who the owner of the store was the employee refused to even give a name. That kind of response makes me feel like they have something to hide. Oh well. I guess there are other places to buy from that don't have anything to hide
Claudio Pagnotta
May 30, 2021
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Terrible service, push customers to buy chemicals you do not need. Over priced on chemical costs. Owner says i need to buy the pool heater and the salt generator first before they send someone over to qoute me the labour cost for installation. How is that fair if they over charge on the labour and now your stuck with the equipment ? By the way Rands pools sells the exact same salt generator for 180.00 cheaper. Perfect example how this store overcharges. Owner has poor customer service. They even force you to buy their chemicals in order to get the print out of your water readings even though I
