Business Details
Your Trusted Source for Pools, Spas & Leisure Products in Thunder Bay
Coconut Bay Spas has established itself as Thunder Bay's premier destination for leisure products and pool solutions. As the exclusive Arctic Spas dealer, we offer a comprehensive selection of in-ground and above-ground pools, hot tubs, billiards, and recreational equipment from industry-leading brands like Trilogy, Latham, and Canada Billiard. Our team provides expert guidance from initial product research through installation, maintenance, and ongoing support, ensuring customers receive tailored solutions that meet their unique needs. With the largest indoor showroom in the region, we combine extensive product knowledge with personalized service to create lasting customer relationships. Our commitment to quality extends to carrying most replacement parts in stock for popular brands and offering complimentary hot tub filter cleaning services.We believe that once you become a Coconut Bay Spas customer, you remain part of our family, receiving consistent support throughout your ownership experience. Our expertise in leisure product installation and maintenance is matched by our dedication to helping customers transform their outdoor spaces into private oases. Through strategic partnerships with manufacturers like Visscher and Saunacore, we deliver innovative solutions that withstand Canada's climate while enhancing backyard enjoyment. Our approach emphasizes transparency, reliability, and technical proficiency in all aspects of pool and spa ownership.
Services
In-Ground Pools
Above-Ground Pools
Arctic Spas
Billiards & Games
Pool Maintenance
Highlights and features
- Exclusive Arctic Spas dealer in Thunder Bay with specialized expertise
- Largest indoor showroom featuring top leisure product brands
- Complimentary hot tub filter cleaning service available
- Maintain in-stock replacement parts for popular brands
- Personalized support throughout entire product ownership lifecycle
Services
In-Ground Pools
We specialize in designing and installing custom in-ground pools tailored to your backyard space and lifestyle needs. Our expert team works with premium brands like Trilogy and Latham to deliver durable, low-maintenance fiberglass and vinyl-lined pools. From initial design consultation through excavation, construction, and ongoing maintenance, we provide comprehensive support to create your perfect outdoor oasis.
Arctic Spas
As Thunder Bay's exclusive Arctic Spas dealer, we offer a complete selection of Canadian-made hot tubs engineered for northern climates. Our inventory includes various models with advanced features like saltwater systems, energy-efficient insulation, and smart controls. We provide professional installation, maintenance, and parts support to ensure optimal performance and longevity of your investment.
Billiards & Games
We offer premium billiards and recreational games from trusted brands like Canada Billiard. Our showroom features pool tables, foosball tables, air hockey machines, and specialty game room lighting. Our experts help customers select appropriate equipment for their space and provide professional delivery and setup services to ensure proper installation and long-term enjoyment.
Pool Maintenance
Our maintenance services ensure optimal pool and spa operation throughout the season. We offer chemical balancing, equipment repairs, filter cleaning, and seasonal opening/closing services. Our technicians maintain most major brands and keep common replacement parts in stock for quick service. We also provide water testing and treatment recommendations to maintain safe, clean swimming environments.
Gazebos
We offer premium wooden gazebos and outdoor living structures from Visscher and Arctic Spas. These Canadian-made products provide shade, privacy, and weather protection for hot tubs and outdoor entertaining spaces. Our selection includes open-air, semi-enclosed, and fully enclosed models with customizable features like cedar shake roofs, insect screens, and privacy windows to suit various climate conditions.
Questions
What pool and spa brands do you carry?
We offer Arctic Spas hot tubs, Trilogy and Latham in-ground pools, Splash SuperPools, Canada Billiard tables, Visscher gazebos, and Saunacore products.
Do you provide installation services?
Yes, we offer professional installation for pools, spas, gazebos, and game room equipment with expert technical support throughout the process.
What maintenance services are available?
We provide filter cleaning, chemical balancing, equipment repairs, seasonal openings/closings, and water testing for pools and spas.
Can I get replacement parts for my equipment?
We stock most replacement parts for popular brands and can order specialized components for various pool and spa systems.
What are your showroom hours?
Our Thunder Bay location is open Monday-Friday 9am-5:30pm, Saturday 10am-4pm, and closed Sundays.
Do you offer financing options?
Financing availability should be confirmed directly with our sales team during your consultation visit.
Reviews (7)
Amanda Collins
Jul 09, 2021
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I found the first initial person who was serving us to be very helpful than a second person came along and interfered and seemed quite rude afterward. We had gone home to take pictures and more description of the part and when we came back the same rude person wasnt willing to even look for the part. Got the feeling he wanted to rush us out of the store. Ignorant and rude buddy,
Joey Catanzaro
Mar 29, 2021
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Considering we are in this whole Covid-19 time, the service was great! Having to navigate all the new measures while still trying to maintain sales makes it more difficult for many reasons but they were still able to give great customer service! :) I was able to purchase multiple items as a gift for someone and the sales team really did help make the best possible decision. Only reason for not a perfect 5 stars (wish I could pick 4.5...) is because I wish they had a little more to select from in store...ordering under their conditions/restrictions is not really practical unless you do not care
Adam Durbin
Aug 20, 2020
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Always very friendly and helpful. Whenever there has been a problem they are on it right away. Excellent customer service, highly recommend!!
Margaret Simpson
Jul 27, 2020
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Coconut Bay Spas and Pools is the best place in town. Excellent customer service....super knowledgeable. Family owned....and brilliant staff. My go to place for anything to do with my pool.
Joe Czaczkowski
Dec 17, 2019
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I just bought my second Arctic Spa from Coconut Bay. I have been very pleased with them. The service I have received over the years has been efficient and timely.
Jim (owner) is very knowledgeable about the products he sells and he goes out of his way to give great service.
Michelle (owner) is pleasant and helpful with questions and providing information to make the hot tub experience extra special.
Silas (worker) is very knowledgeable and helpful. He makes you feel welcome and never lets you leave the store until all your questions have been answered. I highly recommend Coconut Bay for the
Jim (owner) is very knowledgeable about the products he sells and he goes out of his way to give great service.
Michelle (owner) is pleasant and helpful with questions and providing information to make the hot tub experience extra special.
Silas (worker) is very knowledgeable and helpful. He makes you feel welcome and never lets you leave the store until all your questions have been answered. I highly recommend Coconut Bay for the
James N. Sheri
May 04, 2019
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I’ve been going to Coconut 🌴 Bay for years. Excellent customer service. Along with very friendly knowledgeable staff. If your looking for quality hot 🥵 tubs and quality service. I highly recommend this group of people. Yours truly James Brown 😎🍺 5 stars ⭐️
Wendy Woodgate
Sep 25, 2018
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They offer great service. I email them on Sunday of a long weekend with a concern and got back to me in less than an hour.
