Business Details
29 Years
experience
Your Trusted Opticians in Abbotsford, BC
Crystal Vision & Better Hearing has been dedicated to enhancing community well-being through expert vision and hearing care since 1997. Our Canadian-owned and operated clinics prioritize personalized service, utilizing cutting-edge technology to deliver tailored solutions for eye exams, hearing assessments, and premium eyewear. With over 25 years of experience, our team of certified optometrists and hearing specialists serves Abbotsford, Chilliwack, Maple Ridge, and White Rock, BC, offering over 3,000 frames and state-of-the-art hearing aids. We emphasize Canadian craftsmanship, providing locally made lenses and Swiss-engineered hearing technology to support regional businesses.Our commitment to accessibility includes a price-match guarantee and free sight and hearing testing, ensuring quality care remains affordable. Recognized for 700+ top ratings, we focus on building trust through transparency, personalized attention, and a satisfaction guarantee. Our team treats every patient like family, dedicating time to understand individual needs and recommend solutions that align with lifestyle and comfort. As a family-owned business, we combine decades of optical expertise with a passion for improving clients' quality of life through clearer vision and better hearing.
Services
Eye Exams
Hearing Tests
Glasses
Contact Lenses
Hearing Aids
Dry Eye Treatment
Custom Ear Plugs
Activity Lenses
Vision Insurance
Frame Styling
Details
- Year established: 1997
Highlights and features
- We offer over 25 years of experience in vision and hearing care.
- Our team consists of certified optometrists and hearing specialists.
- We provide personalized care tailored to individual needs and lifestyles.
- We offer Canadian-made eyewear and Swiss-engineered hearing aid technology.
- We guarantee price matching for competitive, transparent pricing.
What people say
Exceptional Care
Friendly Service
Personalized Solutions
Expert Guidance
Price Match Guarantee
Services
Eye Exams
Our comprehensive eye exams use advanced diagnostic technology to assess vision and eye health for all ages. Experienced optometrists check prescriptions while evaluating overall ocular wellness through detailed assessments. Services include routine checkups for adults, annual exams for seniors, and free pediatric exams covered by BC's Medical Services Plan. Early detection of conditions like glaucoma or macular degeneration ensures timely treatment while maintaining optimal visual clarity for daily activities.
Hearing Aids
We offer state-of-the-art hearing aids with features like automatic environmental adjustments and wireless connectivity. Our registered practitioners conduct thorough evaluations to recommend devices matching individual lifestyle needs and budget constraints. Services include fittings for various models including water-resistant and multifocal options while providing support for device maintenance and manufacturer warranties. Trial periods allow patients to experience improved hearing in real-world settings before finalizing purchases.
Glasses
With over 3,000 frames in stock, we help clients select prescription eyewear combining functionality and style. Our optical experts measure facial dimensions for precise fittings while offering lens customization options including anti-reflective coatings and progressive designs. Services cover everyday wear, occupational safety glasses, and specialty lenses for specific activities like computer use or sports while ensuring proper adjustments and follow-up care for long-term comfort.
Dry Eye Treatment
Our clinic provides OptiLIGHT therapy for managing dry eye disease caused by Meibomian Gland Dysfunction. This light-based treatment targets inflammation while improving tear production for lasting relief. Services include comprehensive evaluations to determine suitability followed by personalized treatment plans addressing environmental and physiological factors contributing to ocular discomfort through non-invasive procedures.
Custom Ear Plugs
We create custom-molded ear plugs tailored to individual ear anatomy for superior noise reduction. Services cater to swimmers, musicians, and industrial workers requiring reliable protection against water exposure or hazardous decibel levels. The process involves taking ear impressions to fabricate comfortable, durable plugs that maintain sound quality while preventing damage from excessive noise or moisture exposure.
People
Steve Wiens
Owner
Licensed optician and hearing specialist with decades of experience improving clients' vision and hearing. Passionate about personalized care, Steve leads staff development while ensuring exceptional service quality across all locations through hands-on management and community engagement.
Julie Stelmack
Operations Manager
20-year company veteran who progressed from hearing assistant to overseeing all business operations. Known for transforming administrative systems and marketing strategies while maintaining core values of honesty and customer-centric service through strategic leadership.
Ryan Wiens
Store Manager
Optical expert with specialized knowledge in lens design and in-house edging services. Combines technical expertise with customer service excellence to deliver customized eyewear solutions while managing daily operations at the Maple Ridge location.
Katherine Moon
Optical Store Manager
Certified optician with 18 years of experience providing expert eyewear consultations and lens customization. Recognized for problem-solving skills and attention to detail while managing the Chilliwack location's optical lab operations since 2006.
Les Watkins
Optical Expert
40-year industry veteran operating one of North America's last full-service one-hour optical labs. His technical expertise ensures rapid, high-quality lens production while mentoring staff on advanced optical manufacturing techniques through hands-on training and knowledge sharing.
Questions
What vision services do you offer?
We provide comprehensive eye exams, sight testing, contact lens fittings, dry eye treatment, and over 3,000 eyewear options including activity-specific lenses for professionals and hobbies.
Do you accept BC medical coverage?
Yes, we accept BC's Medical Services Plan for children's eye exams and offer free hearing testing with no insurance requirements for initial consultations.
What hearing solutions are available?
Our services include free hearing assessments, state-of-the-art hearing aids, custom ear protection, repair services, and a $49 hearing aid tune-up with annual care.
Are your products Canadian-made?
We prioritize Canadian manufacturers for eyewear and partner with Swiss companies for hearing technology to support local jobs while maintaining global quality standards.
Do you offer price matching?
Yes, our price match guarantee ensures competitive pricing on identical products with proof of lower pricing from local competitors.
What locations serve the Lower Mainland?
We have four locations serving Abbotsford, Chilliwack, Maple Ridge, and White Rock with convenient access for residents across the Fraser Valley region.
Reviews (6)
Shirley George
Jan 28, 2022
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I purchased my glasses a couple years ago from crystal vision in Chilliwack. I decided to look around this year because I have been affected from flooding and covid which has made money tight this year. After looking around at multiple stores for both price and service I ended back at crystal vision. The compassion and willingness to help has blown me away. They have a good pricing and a huge selection (I would say the largest that I have seen in Chilliwack). I have picked out a pair of glasses and I couldn't be happier. Thank you to the amazing staff again for helping me in a time of need.
Jessica Cruse
Jan 28, 2022
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They helped so much with diagnosing my hearing disorder and on top of that I got fantastic glasses at a great price! Love this place, everyone is so nice!
Ashley Johnson
Jan 04, 2022
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I went in to have a elderly mans frame replaced on his glasses and was previously told that it would be $80. I went it today and they said it was on the house! Such a lovely group of people who work there! I take all of my clients to Crystal Vision!
Debbie Evans
Dec 16, 2021
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After I placed my order I decided to add high index to the second pair, I phoned in and they said yes they could do it so I agreed, what they didnt tell me was that when you get high index you have to have the basic lens guard. So I went in today thinking I would be paying the 150. 00 extra for the high index but was told no your bill is 240.00. If I had been told ahead of time the extra cost I wouldnt have done it to begin with. The glasses are fine but the service wasnt up to par.
Sos Rob MacMullin
Aug 24, 2021
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I bought some very exspensive progressive Glasses here and they did not work for me. They did everything they could to attempt to make them work and things did not. However they were amazing with service, refunded my money no questions or a attempt to up sell. I was impressed and will return to get the glasses that will work for me
Jenny H.
Jul 24, 2021
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Just purchased two pairs of glasses from here and the service was excellent! Great frames at awesome prices! I am very hard to fit and I don't suit many frames due to my child size face, however they had a great selection of brand name glasses as well as ones priced for those on a budget in varying sizes and fits. The lady helping me with the glasses was very sweet, and the general atmosphere was low-pressure. I bought my last pair of glasses here and have loved them every day since! Only replacing them now as I finally cracked the arm and have a new prescription. Would highly recommend!
