Citiloc Systems

Business Details

41 Years

experience

Emergency

services

Your Trusted Partner for Integrated Security Solutions

Citiloc Systems has been delivering integrated security systems and solutions since 1985, establishing itself as Vancouver's premier security company. Our expertise spans access control, building automation, intrusion detection, and video surveillance, tailored to meet the unique needs of residential, commercial, and institutional clients. With a team of project managers, technical engineers, and service technicians, we prioritize quality, budget adherence, and customer satisfaction. Our holistic approach combines physical locking hardware with advanced electronic security technologies, ensuring comprehensive protection. We maintain 24/7 emergency service availability and a full-service customer protection plan to minimize downtime.

Our team's deep industry knowledge and commitment to innovation allow us to implement scalable, future-ready security strategies. We collaborate closely with architects and engineers to align security solutions with architectural aesthetics and operational goals. Citiloc Systems's quarter-century of experience underscores our reputation as a trusted, reliable partner in intelligent security solutions. Our service technicians provide rapid response for locksmithing and system maintenance, while our systems integration group handles large-scale projects. By focusing exclusively on security, we deliver customized solutions that balance client needs with cutting-edge technology.

Services

Access Control Building Automation Intrusion Detection Video Surveillance Locksmith Services Parking Control System Maintenance Network Infrastructure Entry Intercom Security Analysis

Details

Year established: 1985

Highlights and features

We offer 24/7 emergency service with rapid response times.
Our team includes certified project managers and technical engineers.
We provide holistic security solutions combining physical and electronic systems.
We maintain a full-service customer protection plan with guaranteed repair times.
Our 35+ years of experience ensure proven, reliable security strategies.

Website

Update Listing

Services

Access Control

Our access control systems manage entry points and monitor movement within facilities using advanced technologies. We design scalable solutions for residential and commercial properties, integrating electronic locks with centralized management platforms. This service enhances security while maintaining operational efficiency through customizable access permissions.

Video Surveillance

Citiloc Systems's video surveillance solutions combine high-resolution cameras with analytics software to prevent and investigate security incidents. We implement systems for real-time monitoring and evidence collection, supporting safety compliance and operational oversight. Our installations include remote access capabilities for 24/7 monitoring from any device.

Intrusion Detection

Our intrusion detection systems use perimeter sensors and motion detectors to identify unauthorized access. We provide complete solutions from design to maintenance, including integration with access control and video systems. These systems trigger immediate alerts and can automatically notify emergency services when activated.

System Maintenance

Citiloc Systems's maintenance plans include semi-annual inspections, 24/7 emergency repairs, and guaranteed equipment replacement. We ensure system reliability through proactive testing of components and power supplies. Our service team responds within 2-4 hours for most issues, minimizing downtime and security gaps.

Building Automation

We integrate security with building automation systems to control lighting, HVAC, and access points through unified platforms. This service optimizes energy efficiency while maintaining security protocols. Our solutions support remote management and automated responses to security events across commercial properties.

People

David Barrett

Managing Director

Founder of Citiloc Systems with over 45 years in security systems, David leads strategic direction while maintaining hands-on involvement in major projects. His expertise spans electronic security integration and business operations.

Kevin Karlsson

Director of Operations

Kevin oversees daily operations and technical implementation, bringing 20+ years of experience in security system design and project management for complex commercial installations.

Sandy Billson

Business Development

Sandy connects clients with tailored security solutions, leveraging 15 years of industry knowledge to understand client needs and match them with Citiloc Systems's capabilities.

Questions

What security services does Citiloc offer?

We provide access control, video surveillance, intrusion detection, building automation, locksmith services, and comprehensive system maintenance for residential and commercial clients.

Do you offer emergency security services?

Yes, our 24/7 emergency service responds within 2-4 hours for system failures or security breaches, with guaranteed equipment replacement if needed.

What areas do you serve?

Citiloc operates throughout Metro Vancouver, including Burnaby, Squamish, and surrounding communities, with a 9,500 sq ft facility in Vancouver's Railtown District.

How do you handle system maintenance?

Our Full Service Customer Protection Plan includes semi-annual inspections, 24/7 repair availability, and all parts/labor covered under contract to ensure minimal downtime.

Can you integrate security with building systems?

Yes, we specialize in integrating security solutions with building automation systems for unified control of access, lighting, HVAC, and emergency protocols.

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Reviews (4)

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Chris C.

Feb 19, 2021 Report

I bought medeco locks from here my years ago. They were installed properly and on time and pricing was around what I've paid previously. I inadvertently damaged one of the keys that's a bit custom. While dealing with their customer service/service person via phone and email was a bit challenging it wasn't urgent. There was somehow a miscommunication even though I thought I'd been explicit and had sent photos so it wasn't exactly what I was expecting. I called them and the locksmith offered several options to rectify.

I'm the end, a few hours later he arrived

Scott B.

Jun 28, 2012 Report

Citiloc is not the only authorised Medeco dealer in Vancouver - there's at least one other - Pacific Safe & Lock. Family run business - http://www.pacificlockandsafe.ca/

I have no association with them other than as a customer.

Jenni M.

Mar 06, 2012 Report

Last night our front door handle jammed and we couldn't get into the house. Our keys etc were all inside so we couldn't get them to drive and pick up our 1yr old son from daycare. I called citiloc at 4:45 and they were already charging overtime rates. He was at my house by 5:15, popped the handle off within 5 minutes, took 10 mins to write his invoice, and charged us $330. He was probably home with his family before I got to pick up my son an hour late. The fact that any company could charge a 2 hour rate for 5 mins work is appalling and unethical especially when i called before 5pm

Jes A.

Jun 07, 2011 Report

So, the mailbox key was gone... Our only one, so we had to get the lock re-keyed. My husband checked the BBB and called for quotes. Citiloc had an A+ rating and beat the other estimates by $50 to $100. Chris came out the next day and had the lock changed out in less than 15 minutes. Friendly and professional to boot! I hope we don't need a locksmith again anytime soon, but if we do, I know we'll likely use Citiloc again.