Business Details
39 Years
experience
Emergency
services
Your Trusted IT Partner in Sudbury, Ontario
Computrek Information Management GRP has been a trusted leader in IT solutions for over 35 years, serving businesses across Northern Ontario and beyond. Our dedicated team combines deep technical expertise with a client-centric approach to deliver tailored technology strategies that address current challenges while preparing organizations for future growth. We specialize in managed services, cybersecurity, infrastructure consulting, and direct procurement solutions, ensuring our clients benefit from cutting-edge tools and proactive support. With a proven track record of serving over 100 businesses, including healthcare providers, manufacturers, and nonprofits, we prioritize transparency, reliability, and measurable outcomes.Our commitment to innovation is reflected in our Cybersecurity Awareness Training platform, 24/7 remote support, and lifecycle management services. Recognized as the #1 trusted IT partner in Northern Ontario, we guarantee satisfaction through a seamless transition process and a 30-day trial period. Our team of certified professionals brings decades of combined experience, ensuring every client receives strategic guidance and technical excellence tailored to their unique operational needs.
Services
Managed IT Services
Cybersecurity Solutions
Server Management
Infrastructure Consulting
Direct Procurement
Remote Support
Onsite IT Support
Disaster Recovery
Network Security
Cloud Hosting
Details
- Year established: 1987
Highlights and features
- We offer 35+ years of IT expertise serving Northern Ontario businesses.
- Our 24/7 remote support ensures uninterrupted business operations.
- Cybersecurity training platform reduces human error risks by 95%.
- Direct Procurement Advantage saves clients 10% annually on hardware purchases.
- Satisfaction guarantee with 30-day service trial period.
What people say
Prompt service
Professional team
Reliable support
Expert knowledge
Stress-free transition
Services
Managed IT Services
Our Business Advantage Managed Service provides 24/7 remote IT support, cybersecurity monitoring, and infrastructure management. This comprehensive solution includes unlimited Level 1 and Level 2 support, proactive network security, and access to our ProActive Service Portal for real-time system monitoring. Clients benefit from predictable costs, reduced downtime, and expert management of servers, applications, and end-user devices.
Cybersecurity Solutions
Computrek Information Management GRP's cybersecurity services include risk assessments, endpoint protection, email security, and employee training. Our multi-layered approach combines DNS filtering, intrusion detection, and automated threat response to protect against cyberattacks. The Cybersecurity Awareness Training platform reduces human error risks through continuous, scenario-based education tailored to organizational needs.
Server Management
We offer comprehensive server management with proactive monitoring, security updates, and disaster recovery planning. Our services ensure optimal performance through regular maintenance, automated backups, and cloud infrastructure optimization. Clients receive 24/7 technical support for troubleshooting, with guaranteed response times for critical system failures.
Infrastructure Consulting
Our consultants evaluate existing technology frameworks and design customized infrastructure solutions. Services include system audits, scalability planning, and implementation of communication systems. We specialize in integrating audio/visual solutions, VoIP systems, and cloud hosting platforms to enhance organizational efficiency and future-proof technology investments.
Direct Procurement
Computrek Information Management GRP's Direct Procurement Advantage provides discounted pricing on software and hardware with full lifecycle management. This service includes seamless deployment, ongoing maintenance, and environmentally responsible disposal. Clients save 10% annually on technology purchases while benefiting from extended warranty coverage and expert installation support.
People
Pierre Pepin
President
With over 35 years in IT leadership, Pierre Pepin guides Computrek Information Management GRP's strategic direction as President. He oversees technology innovation and client relations, ensuring alignment with industry best practices and emerging trends.
Robert Charette
Vice President
Robert Charette brings extensive technical expertise to his role as Vice President, managing service delivery and operational excellence across Computrek Information Management GRP's client portfolio.
Celine Maitland
Office Administration
Celine Maitland coordinates administrative operations, ensuring efficient support for Computrek Information Management GRP's technical teams and client service initiatives.
Nereo Biscaro
Help Desk Technician
Nereo Biscaro provides first-line technical support, resolving IT issues promptly while maintaining Computrek Information Management GRP's high service standards.
Tyler Scagnetti
Service Technician
Tyler Scagnetti delivers hands-on technical solutions as a Level 1 Service Technician, supporting clients with hardware and software implementations.
Questions
What IT services does Computrek Information Management GRP offer?
We provide managed IT services, cybersecurity solutions, server management, infrastructure consulting, and direct procurement. Our services include 24/7 remote support, onsite assistance, and technology training programs.
Do you serve businesses outside Northern Ontario?
While based in Northern Ontario, we serve clients across Ontario and support remote businesses nationwide through our virtual assistance platform and nationwide partner network.
How does Computrek Information Management GRP handle cybersecurity threats?
Our multi-layered approach includes endpoint protection, email security, DNS filtering, and continuous monitoring. We also provide employee training to reduce human error risks through our Cybersecurity Awareness Training platform.
What support hours do you offer?
Our Help Desk operates Monday-Friday, 8 AM-5 PM, with Level 1 and Level 2 technicians available for urgent issues. Managed Service clients receive 24/7 remote support access.
Can you help with technology procurement?
Yes, our Direct Procurement Advantage offers discounted pricing on hardware/software with full lifecycle management, including deployment, maintenance, and responsible disposal services.
What sets Computrek Information Management GRP apart from other IT providers?
With 35+ years of local experience, we combine deep technical expertise with personalized service. Our satisfaction guarantee, 30-day trial, and integrated solutions differentiate us from competitors.
