Business Details
30 Years
experience
Custom Jewelry & Expert Repairs in Kelowna
European Goldsmith has been serving the Okanagan region since 1996, offering a curated selection of high-quality jewelry from global designers. As a family-owned business, we combine 29 years of industry expertise with personalized service, specializing in custom design, jewelry repair, and watch maintenance. Our team of certified professionals, including a GIA Graduate Gemologist, ensures every client receives expert guidance without commission-based pressure.Located in a modern showroom on Pandosy Street, we provide complimentary inspections, free customer parking, and access to Canada's largest jewelry buying group for competitive pricing. Our commitment to craftsmanship and customer satisfaction has made us a trusted name in Kelowna's jewelry industry.
Services
Custom Design
Jewelry Repair
Permanent Jewelry
Watch Repair
Appraisal Services
Details
- Year established: 1996
Highlights and features
- 29 years of jewelry expertise with family-owned service
- Non-commission team prioritizing client needs over sales
- Custom design services with 4-6 week turnaround
- Complimentary jewelry inspections and professional cleanings
- Access to Canada's largest jewelry buying group inventory
What people say
Knowledgeable staff
Excellent custom service
Beautiful jewelry selection
Professional repairs
Non-pressured environment
Services
Custom Design
Create one-of-a-kind jewelry through our collaborative design process. Our experts guide clients from concept to completion using digital renderings and gemstone selection. With 4-6 week production timelines, we specialize in engagement rings, memorial pieces, and family heirlooms using fresh gold materials. Clients receive complimentary consultations and estimates.
Jewelry Repair
Professional repair services for all fine jewelry types. Our master goldsmith handles resizing, stone setting, and restoration with 2-week average turnaround. Services include rhodium plating, pearl restringing, and structural repairs. Complimentary inspections identify potential issues before they become costly problems.
Permanent Jewelry
Custom-fit bracelets and necklaces welded for continuous wear. Using solid 10K gold chains, our painless 1-minute process creates seamless accessories. Ideal for daily wear without clasp concerns. Includes complimentary resizing adjustments and repair services for broken welds.
Watch Repair
Certified watch repair services for mechanical and quartz movements. Our bi-weekly service cycle handles battery replacements starting at $25, crystal replacements, and complete overhauls. Specializing in luxury timepieces with secure handling and transparent pricing through complimentary estimates.
Appraisal Services
Professional jewelry appraisals conducted by GIA-certified gemologists. $159 starting fee includes detailed documentation for insurance purposes. Appointments available quarterly for 30-minute sessions. Services cover estate planning, insurance updates, and replacement value assessments with market fluctuation adjustments.
People
Kim Berg
Owner/Manager
Co-founder with 29 years in the jewelry industry. Former president of Canadian Jewellery Group. Oversees store operations and custom design consultations.
Cassandra
Assistant Manager
Manages daily operations with 8 years of jewelry expertise. Specializes in client relations and inventory management.
Gwen
Service Manager
Jewelry expert with specialization in engagement ring consultations. Provides personalized guidance for over 10 years.
Malaya
Jewellery Expert
Certified gem specialist assisting clients with diamond selection and custom designs. Recognized for exceptional customer service.
Jasmine
Jewellery Expert
Experienced in jewelry styling and product knowledge. Helps clients find perfect pieces for special occasions.
Questions
What jewelry services do you offer?
We provide custom design, jewelry repair, watch maintenance, appraisal services, and permanent jewelry solutions.
How long does custom jewelry take?
Custom pieces typically require 4-6 weeks after design approval, with options for expedited production.
Do you repair all jewelry types?
Yes, our master goldsmith handles rings, necklaces, bracelets, and specialty items with 2-week average turnaround.
Are appraisals included with purchases?
We offer separate appraisal clinics starting at $159, recommended every 3-5 years for insurance updates.
What are your store hours?
Open Tuesday-Saturday 10am-5pm, with after-hours appointments available for special consultations.
Do you offer warranty services?
We provide repair warranties covering workmanship, with recommended annual inspections for ongoing care.
