Business Details
Emergency
services
Trusted Long-Term Care Pharmacy Services in Toronto
MediSystem Pharmacy is a premier long-term care pharmacy dedicated to excellence and enhancing lives. We serve long-term care homes, retirement homes, assisted living facilities, and group homes with tailored, high-quality support. By leveraging Shoppers Drug Mart's network of over 1,800 stores, we provide customized healthcare solutions across Canada. Our services aim to set new standards in care, focusing on significantly improving our clients' quality of life. As a leader in clinical, operational, technology, and customer services within the long-term care sector, we offer comprehensive medication packaging, management, and delivery solutions to over 55,000 residents across Canada.Our commitment extends to providing 24/7/365 support to both home operators and residents, ensuring seamless and reliable service at all times. Our dedicated customer service and accounting team manages all aspects of billing, addressing inquiries, and ensuring a smooth financial process. We prioritize diversity, collaboration, and work-life balance while fostering personal and professional growth for our team. Through our ClientCare Portal, we provide access to training materials, policies, and data-driven insights to optimize pharmacy services. Our mission is to improve patient health through partnerships, technology, and excellence in operations and clinical care.
Services
Medication Packaging
Medication Delivery
Consultant Pharmacist
Healthcare Education
Customer Support
Technology Solutions
24/7 Support
Reporting Analytics
ClientCare Portal
Highlights and features
- We provide 24/7/365 emergency medication delivery through a network of 1,800+ pharmacies
- Our services integrate with Shoppers Drug Mart's extensive healthcare resources
- We offer customized medication packaging solutions for diverse resident needs
- Our team includes dedicated Consultant Pharmacists for medication safety and audits
- We combine technology with personalized support for efficient pharmacy operations
Services
Medication Packaging
We offer multi-dose pouches, multi-dose cards, and custom packaging solutions tailored to resident needs. Our systems ensure medication safety, convenience, and compliance with regulatory standards. Each packaging option is designed to streamline administration for care staff while maintaining patient safety.
Medication Delivery
Our delivery system ensures timely and accurate medication transport to all served facilities. Through a network of 1,800+ Shoppers Drug Mart locations, we guarantee reliable 24/7/365 delivery. Each shipment includes tracking and verification to ensure proper handling and on-time arrival.
Consultant Pharmacist
Our Consultant Pharmacists provide medication reviews, staff education, and committee participation. They conduct regular audits, offer medication safety guidance, and ensure compliance with best practices. This service supports continuous quality improvement in medication management.
Healthcare Education
We deliver specialized training programs for staff, residents, and families covering medication management, chronic care, and infection control. Our curriculum aligns with current care standards to improve patient outcomes and staff competency in long-term care environments.
24/7 Support
Our round-the-clock support includes emergency medication delivery and on-call pharmacists. Through integrated systems and network pharmacies, we provide immediate solutions for urgent medication needs. This service ensures uninterrupted care for residents at all hours.
People
Stephen MacDonald
President
Stephen MacDonald leads MediSystem Pharmacy with strategic vision, driving innovation in long-term care pharmacy services while maintaining commitment to quality patient care and operational excellence.
Jean-Paul Allen
Senior Director, Clinical Excellence
Jean-Paul Allen oversees clinical quality initiatives, implementing evidence-based practices and continuous improvement programs to enhance medication safety and patient outcomes across all partner facilities.
Sukhvir Shako
Senior Director, National Pharmacy Operations
Sukhvir Shako manages national pharmacy operations, ensuring efficient medication distribution systems and compliance with regulatory standards while optimizing service delivery for 55,000+ residents.
Nastran Najafi-Fard
Senior Director, Central Pharmacy Support
Nastran Najafi-Fard leads central pharmacy support operations, coordinating technical resources and personnel to maintain high standards of medication management and delivery accuracy.
Tima Turjman
Director, Business Development
Tima Turjman drives business growth initiatives, building strategic partnerships with care facilities while ensuring alignment with MediSystem's mission of quality patient-centered pharmacy care.
Questions
What long-term care pharmacy services do you offer?
We provide medication packaging, delivery, consultant pharmacist services, healthcare education, 24/7 support, and technology solutions for long-term care facilities across Canada.
Do you offer 24/7 emergency medication support?
Yes, our 24/7/365 service includes emergency medication delivery through 1,800+ network pharmacies and on-call pharmacists available at all times.
What payment options are available?
We accept pre-authorized credit card, pre-authorized debit, online banking through major Canadian banks, and cheques made payable to MediSystem Pharmacy.
Which Canadian provinces do you serve?
We serve facilities in Ontario, Alberta, British Columbia, and Manitoba with province-specific payment processing options through local banking partners.
What technology solutions do you provide?
Our ClientCare Portal offers drug order searches, medication incident reporting, training materials, and analytics tools to enhance pharmacy service efficiency and compliance.
