Business Details
39 Years
experience
Emergency
services
Trusted Medical Alert Systems in London, ON
Connect Care has been a trusted provider of medical alert systems since 1987, dedicated to helping seniors maintain independence while ensuring safety through 24/7 emergency support. As a hospital-owned service based in London, Ontario, we combine decades of experience with state-of-the-art technology to deliver reliable solutions tailored to individual needs. Our team of trained professionals operates Canadian-based response centers, offering personalized care plans and immediate assistance, whether at home or on the go.All profits generated support patient care at St. Joseph's Health Care London, reinforcing our commitment to community well-being. With flexible subscription options and no long-term contracts, we prioritize accessibility, affordability, and peace of mind for subscribers and their families across Canada.
Services
On the Go
On the Go Mini
On the Go with Wandering
On the Go Smartwatch
HomeSafe Standard
HomeSafe with Fall Detection
Lockbox for EMS Entry
Details
- Year established: 1987
Highlights and features
- 24/7 Response Centers staffed with trained professionals
- No long-term contracts or cancellation penalties
- Personalized care plans tailored to individual needs
- Canadian-based monitoring and local volunteer support
- Hospital-owned service supporting community healthcare programs
What people say
Peace of mind
Quickly responded
Saved lives
Emergency care
Independent living
Services
On the Go
The On the Go mobile medical alert system provides GPS-enabled emergency support for active seniors. With fall detection, two-way voice communication, and waterproof design, it ensures safety both at home and outdoors. Subscribers benefit from 24/7 access to Canadian-based response associates who coordinate emergency assistance or contact designated responders.
HomeSafe Standard
HomeSafe Standard offers affordable in-home emergency protection with a waterproof help button and 24/7 response access. The system includes a communicator with high-fidelity audio and automatic self-testing, ensuring reliable support for seniors living independently within their homes.
HomeSafe with Fall Detection
This advanced in-home system automatically detects falls with 95% accuracy, summoning help even if the button isn't pressed. Combining all HomeSafe Standard features with proprietary fall detection technology, it provides enhanced protection for seniors at higher risk of mobility-related accidents.
On the Go Smartwatch
The On the Go Smartwatch integrates medical alert functionality with health tracking features like heart rate monitoring and step counting. Its GPS-enabled design offers 24/7 emergency response access while promoting active lifestyles through intuitive health metrics tracking.
Lockbox for EMS Entry
The Lockbox system securely stores entry codes for emergency responders, ensuring rapid home access during medical crises. Priced at $35, this add-on solution complements all monitoring services by facilitating immediate EMS intervention when required.
People
Mallory Abraham
Team Lead
Mallory Abraham leads Connect Care's operations, ensuring seamless service delivery and customer support. With extensive experience in healthcare coordination, she oversees daily operations and strategic implementation of community-focused safety solutions.
Donna Mendes
Connect Care Officer
Donna Mendes provides expert guidance on Connect Care's medical alert systems, leveraging her healthcare background to help subscribers select optimal safety solutions. She specializes in personalized service implementation and ongoing client support.
Fatima AlAzem
Connect Care Officer
Fatima AlAzem delivers comprehensive Connect Care consultations, focusing on individual safety needs assessment and system customization. Her expertise ensures subscribers receive tailored emergency response solutions aligned with their lifestyle requirements.
Marisa Toso
Connect Care Officer
Marisa Toso manages subscriber onboarding and technical support for Connect Care services. With a background in healthcare technology, she ensures smooth implementation and maintenance of life-saving alert systems across Canada.
Lisa Timbeck
Sales & Marketing Assistant
Lisa Timbeck coordinates Connect Care's outreach initiatives and subscriber communications. Her role focuses on community education about medical alert benefits and facilitating access to life-saving emergency response technology.
Questions
What medical alert systems does ConnectCare offer?
ConnectCare provides On the Go mobile systems with GPS tracking, HomeSafe in-home solutions with fall detection, and specialized lockbox access for emergency responders.
Are there contracts or cancellation fees?
No long-term contracts or cancellation penalties apply. Services can be discontinued at any time without fees.
How does fall detection technology work?
Advanced sensors automatically detect falls with 95% accuracy, summoning emergency assistance even if the button isn't pressed.
What payment methods are accepted?
Visa, Mastercard, and other standard payment forms are accepted. No taxes apply to any services.
Is international coverage available?
While primarily serving Canada, the mobile systems function where cellular/GPS coverage exists.
What happens during power outages?
Systems include battery backup providing up to 30 hours of continued operation during power failures.
