Business Details
Your Trusted Vancouver Property Management Experts
Citybase Management is a full-service property management firm serving the Greater Vancouver area. We specialize in residential and commercial strata management, as well as investor-owned rental properties. With extensive industry experience, we deliver comprehensive solutions tailored to diverse property types. Our team of seasoned professionals collaborates with a network of trusted contractors to ensure optimal property maintenance and tenant satisfaction. As members of leading industry organizations including the Real Estate Board of Vancouver and the Professional Association of Managing Agents, we maintain the highest standards of service excellence.Our commitment to personalized attention and proactive management has earned us a reputation for reliability and expertise. We offer free proposals to demonstrate how our specialized approach can maximize property value while minimizing owner responsibilities. Through our eStrataHub document delivery system, we provide efficient access to essential property documentation. Our educational resources empower clients with knowledge about property ownership and management best practices. Whether managing single-family homes or large commercial complexes, we prioritize transparent communication and meticulous service execution.
Services
Residential Property Management
Commercial Property Management
Strata Management
Industrial Strata Management
Shopping Mall Management
Revenue House Management
Highlights and features
- We have extensive industry experience managing diverse property types in Metro Vancouver
- Our team includes specialized property managers with expertise in specific property categories
- We maintain a network of trusted contractors and service providers for comprehensive support
- We offer free management proposals to demonstrate our value-added approach
- We utilize eStrataHub for efficient electronic document delivery and processing
Associations and certifications
- Real Estate Board of Vancouver
- Strata Property Agents of BC
- Condominium Home Owners Association
- LandLord BC
- Professional Association of Managing Agents
Services
Residential Property Management
Our residential property management handles single-family homes and multi-unit developments with specialized expertise. We coordinate maintenance, tenant relations, and financial reporting while ensuring compliance with local regulations. Our proactive approach maximizes property value and tenant satisfaction through personalized service.
Commercial Property Management
We manage commercial properties including office buildings and retail spaces with tailored solutions. Our services include lease administration, vendor coordination, and financial oversight. Our team ensures optimal property performance while maintaining tenant retention and regulatory compliance.
Strata Management
Specialized strata property management covers bylaw enforcement, council support, and reserve fund planning. We handle maintenance coordination, financial reporting, and owner communications. Our certified managers ensure compliance with strata corporation requirements and legal standards.
Industrial Strata Management
We provide management for industrial strata developments including warehouse complexes and manufacturing facilities. Our services address unique requirements like heavy equipment maintenance, security protocols, and commercial tenant coordination while maintaining property value and operational efficiency.
Shopping Mall Management
Our shopping mall management includes tenant relations, common area maintenance, and financial administration. We implement marketing strategies to maintain occupancy rates while ensuring property standards and safety regulations are consistently upheld across retail developments.
Questions
What property types do you manage?
We manage residential, commercial, industrial, and shopping mall properties including strata-titled developments and investor-owned rental units.
How do you handle property maintenance requests?
Our network of vetted contractors ensures timely maintenance while our property managers coordinate all service delivery and quality control.
What areas do you serve?
We provide property management services throughout the Greater Vancouver metropolitan area.
How can I request strata documents?
All document requests must be submitted through our eStrataHub electronic delivery system since August 26, 2015.
Do you offer free management consultations?
Yes, we provide complimentary proposals demonstrating how our property management services can benefit your specific property needs.
What professional organizations are you affiliated with?
We maintain active memberships with the Real Estate Board of Vancouver, Strata Property Agents of BC, and other leading industry associations.
Reviews (6)
Paul N.
Apr 26, 2017
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The absolute worst and most unprofessional management company ever!!! These people lie and use ugly tactics in the buildings they manage. Stay away!
Rachel P.
Apr 21, 2017
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Terrible services. Eric Chung is so terrible. Never does his job. Very rude to other people. Very VERY lazy, i am surprised he is still working there. He is so rude to people, not helpful at all, does not care about any tenants, always pushing his jobs to someone else. ERIC CHUNG SHOULD NOT WORK THERE. SUCH A SHAME.
Sarah B.
Mar 08, 2016
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If I were able to give Citybase Management ZERO STARS I absolutely would. They are highly unresponsive and unprofessional in their practice when dealing with paying clients. When there is a problem in the strata they only have a automated telephone service to take calls. As well, when someone finally picks up your call they will sound like they are either a highly uninformed assistant or a call centre all together. With that being said, they have highly unprofessional practices and do not inform homeowners of how their budget is being spent and is highly accommodating.
DO NOT USE CITYBASE
DO NOT USE CITYBASE
Guy W.
Feb 19, 2016
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Victor and his team are managing our 15 storey condo building comprising 98 units. We are very satisfied with their professional services. For example, their accounting department is very efficient. They are very prompt in paying the bills, issuing monthly financial statements, and dealing with all Inquiries from our council and residents. Victor and the Property Managers are very quick to respond to our phone calls, text messages and emails. As a result, they are very effective in resolving maintenance and management issues. Our council members are pleased that we hired Victor's company
Dennis A.
Oct 28, 2014
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I am currently working with Citybase and I like their company. They have a good group of guys working there and everyone is dedicated to their sites. Professional service, great team mentality and they take good care of their buildings. Good value!
Shila B.
Aug 02, 2014
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Aweful service, especially the receptionist who is young and hasn't either grown into the role or understands the concept of dealing with the public. She was very deer in headlights and not in a good way. Surely they could hire someone with a little more experience and self/professional awareness. I was very frustrated. I didn't mean to take it out on the receptionist and I did apologize to her, however, this falls on the company and who they hire. You pay someone $10.25, that is what you get. This is very bad to have someone very incompetent considering their clients. I needed a xerox
