Business Details
35 Years
experience
Emergency
services
Trusted Plumbing and Heating Services in Thornhill, ON
At New Water Plumbing, we take pride in our unwavering commitment to reliable, quality service and have honed our expertise over decades in the condominium management sector. Since 1991, we have grown from a small family-owned operation with four vehicles to a fleet of over 30 vehicles and a team of 47 experienced professionals, all while remaining family-owned and 100% Canadian operated. Our deep-rooted experience enables us to collaborate effectively with property managers, building staff, and board members to deliver tailored plumbing, heating, and mechanical solutions. We prioritize a safe, satisfying workplace for our employees, ensuring a professional environment that fosters pride and excellence. Our services include 24/7 emergency response, backflow prevention, boiler maintenance, drainage solutions, and in-suite repairs, supported by a full range of cutting-edge equipment and diagnostic technology.We maintain full licensing, insurance, and WSIB compliance, alongside ongoing safety and technical training for our team. Our dedication to client deadlines and 24/7 availability ensures we meet the urgent needs of condominium communities across the GTA. With ten full-time staff in specialized departments, including Service, Dispatch, Sales, and Administration, we provide seamless coordination and communication. Our commitment to innovation is reflected in our adoption of the latest communication, GPS, and dispatch technologies, ensuring efficient service delivery. Recognized for our professionalism and reliability, we serve as a trusted partner for condominium management in the Greater Toronto Area.
Services
Emergency Plumbing
Drain Cleaning
Boiler Services
Backflow Prevention
In-suite Repairs
Sanitary Pump Repair
Cast Iron Drain Replacement
Heating & Cooling
Video Drain Inspection
24/7 Emergency Response
Details
- Year established: 1991
Highlights and features
- We offer 24/7 emergency response for critical plumbing issues.
- Our team includes 47 experienced professionals with specialized training.
- We maintain full licensing, insurance, and WSIB compliance.
- Our fleet of 30+ vehicles ensures rapid service across the GTA.
- We utilize the latest diagnostic and communication technologies.
Associations and certifications
- Licensed Plumbing & Heating Contractor #PH304
- Licensed Plumbing Contractor #69172
- Association of Condominium Managers of Ontario (ACMO)
- Technical Standards and Safety Association (TSSA)
- Canadian Oil Heat Association (COHA)
- Workplace Safety and Insurance Board (WSIB)
What people say
Professional and competent
Value back-office support
Dependable emergency response
Experienced technicians
Timely service
Services
Emergency Plumbing
We provide immediate response for urgent plumbing issues like burst pipes, water main breaks, and flooding. Our 24/7 service ensures rapid resolution for condominiums and commercial properties across the GTA. With a fleet of 30+ vehicles and trained technicians, we minimize downtime and property damage.
Boiler Services
Our boiler services include repair, replacement, and preventive maintenance for residential and commercial properties. We address issues like low hot water pressure, mechanical room noise, and heat exchanger failures. Our team ensures efficient operation and compliance with safety standards.
Drain Cleaning
We offer high-pressure drain cleaning, CCTV inspections, and clog removal for kitchen, bathroom, and main drains. Our services prevent overflow and damage caused by debris buildup. Sanico Pumping & Flushing Inc. supports large-scale drainage needs with specialized equipment.
Backflow Prevention
We install, test, and repair backflow preventers to protect water systems from contamination. Our services comply with Toronto by-laws and include premise-level solutions. We address pressure imbalances and ensure safe water flow in commercial and residential buildings.
In-suite Repairs
We handle toilet, faucet, and bathtub replacements for individual units, coordinating with property managers for charge-back billing. Our technicians address leaks, fixture malfunctions, and drainage issues in condominiums. Services are available on a cash-on-delivery basis for unit owners.
Questions
What areas do you serve?
We serve the Greater Toronto Area, including Halton, Peel, York, and Durham regions.
Are you available for emergencies?
Yes, we provide 24/7 emergency services for plumbing, heating, and drainage issues.
What certifications do you hold?
We are licensed by TSSA, WSIB-compliant, and members of ACMO and COHA.
How quickly can you respond?
Our team arrives promptly for emergencies, with a fleet of 30+ vehicles across the GTA.
Do you work with property managers?
Yes, we collaborate with property managers for charge-back billing and building-wide maintenance.
What services do you offer?
We specialize in emergency plumbing, boiler maintenance, drain cleaning, backflow prevention, and in-suite repairs.
Reviews (5)
Matthew Cvitkovic
Jan 16, 2022
Report
Critical:Value
Charged me $200 to tell me there was a hairline crack in the toilet tank and that they could not work on it and this was their minimum service charge. AVOID THIS COMPANY . Will never be using again
Charged me $200 to tell me there was a hairline crack in the toilet tank and that they could not work on it and this was their minimum service charge. AVOID THIS COMPANY . Will never be using again
Kirk A.
Aug 06, 2021
Report
Blocked pipes, waited 3 days to get the plumber here from New Water Plumbing. (Condo management preferred plumber)
Plumber scheduled for 9 to 1 pm on Friday morning. No one showed up and I called at 2 pm and was told the guy was almost here. 4:30 called and told the office was closed.
Took the day off work and now need to take another day off work as they are saying they do not work weekend. They don't seem to care and are saying nothing. No phone call, text or e-mail to say they would be late or could not make it.
Can't judge the work as they have not done anything. You be the
Plumber scheduled for 9 to 1 pm on Friday morning. No one showed up and I called at 2 pm and was told the guy was almost here. 4:30 called and told the office was closed.
Took the day off work and now need to take another day off work as they are saying they do not work weekend. They don't seem to care and are saying nothing. No phone call, text or e-mail to say they would be late or could not make it.
Can't judge the work as they have not done anything. You be the
Zak Drake
Jun 24, 2021
Report
When it comes to billing, beware of their scam tactics. My Situation that just happened, in chronological order:
0. My kitchen sink started to clog this week at the Toronto condo I recently moved into.
1. On Thursday at around 4:10pm I called and booked a plumber to unclog my kitchen sink for Friday at 1:00pm-5:00pm. They said it would take about an hour + rental fee for the drain snake machine. "$170 for the first hour + around $30 for the rental" I was told. (No additional charges shared, i.e. travel time)
2. I got a call that morning at 10:57AM saying their plumber is in the area and could
0. My kitchen sink started to clog this week at the Toronto condo I recently moved into.
1. On Thursday at around 4:10pm I called and booked a plumber to unclog my kitchen sink for Friday at 1:00pm-5:00pm. They said it would take about an hour + rental fee for the drain snake machine. "$170 for the first hour + around $30 for the rental" I was told. (No additional charges shared, i.e. travel time)
2. I got a call that morning at 10:57AM saying their plumber is in the area and could
Shelley Wang
Apr 20, 2021
Report
Critical:Professionalism,Quality,Value
Terrible!!! Charged a 100% markup on the faucet which you can easily buy from Lowe's or Home Depot. Billed me 1.5 hours of service while the plumber only worked for 1 hour and 5 minutes. Avoid them if you can. Please.
Terrible!!! Charged a 100% markup on the faucet which you can easily buy from Lowe's or Home Depot. Billed me 1.5 hours of service while the plumber only worked for 1 hour and 5 minutes. Avoid them if you can. Please.
Vera G.
Dec 20, 2020
Report
The plumber cut existing brass adapters from the pipes and soldered new valves straight to the pipes. Future repairs will be more time consuming and costly. Even though they offer 90 days warranty on their work, I will not be contacting them again. Overall more damage than help. I noticed the damage after it was done. They charge by the hour, so I do not understand the reason for not taking their time to do proper repairs. Showed up on time and were polite.
