At New Planet Collision, we strive to raise the bar in personal service and high quality repairs. In business since 2001, our certified team with a combined 60+ years trade experience and all the right equipment for the job, we know vehicle body repair and ensure your vehicle safety. We provide exceptional color matching as well as your vehicle being repaired to factory specifications.
Our repairs are guaranteed and come with a lifetime warranty! This service guarantees our customers' alternative transportation needs will be met during the repair of their vehicle. Whether you require a rental vehicle, courtesy car, or a ride, we will assist by providing options in a timely manner.
Our repairs are guaranteed and come with a lifetime warranty! This service guarantees our customers' alternative transportation needs will be met during the repair of their vehicle. Whether you require a rental vehicle, courtesy car, or a ride, we will assist by providing options in a timely manner.
Services
About Us
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We want you to keep coming back year after year to experience our traditional form of service; the type you would expect from a trustworthy and friendly, family run business. From the moment you walk through the door, you become a part of our extended family. We believe in getting back to the basic principles of a neighborly attitude, friendly smile and a dedicated, hard-working team to get the job done right.
The Repair Process
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Call or send an email to us and we will schedule you in for an appointment. The average estimate takes about 15 minutes. If your estimate is for an insurance company, please bring your insurance papers into the office with you on the appointment date. As to not impede production, please do not enter the work area of the body shop, park in the rear stalls, or in front of the bay doors.
Our Guarantee
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We work with you in the best possible way; from our initial contact, through to the pickup of your vehicle, we keep you up to date with each step of the repair process. In the event that repairs deviate away from the initial estimate or hidden damage is found, it's important to us that you have an understanding what will be done to your vehicle.
Faq
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Whether you are insured by ICBC or a private insurance company, call and give them the specific details about what has happened. This process is called "filing a claim". They will issue you a claim number and may give you a list of ICBC accredited or private insurance repair shops in your area. The shops that fix your vehicle are called "Body Shops" or "Collision Repair" shops.
File a Claim ICBC
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Find out how to report a claim for vehicle damage or emergency roadside expenses, repair glass damage or make a witness report. You can report a claim online or by phone, 24 hours a day, seven days a week. The name and address of your preferred or nearest repair facility if the vehicle is not driveable.
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