Business Details
Custom Windows & Doors in Hamilton, Ontario
Custom Direct Windows has been Hamilton's premier window and door company since our founding. With over 45 years of combined industry expertise, we specialize in manufacturing and installing high-performance, energy-efficient windows and doors designed to withstand Canada's harsh climate. Our locally produced products feature advanced technologies like the Infinit-e Plus Glazing System and Duratron Vinyl, ensuring superior insulation and durability.We maintain full control over quality from design to installation, offering a lifetime performance warranty on all products. Our commitment to innovation and customer satisfaction has made us a trusted choice for homeowners seeking lasting value through custom solutions that enhance comfort, aesthetics, and energy savings.
Services
Custom Windows
Exterior Doors
Patio Doors
Hybrid Windows
Window Replacement
Door Installation
Energy-Efficient Solutions
Custom Design
Lifetime Warranty
Free Consultation
Highlights and features
- We offer locally manufactured windows with 45+ years of industry expertise
- Our products feature Energy Star certified high-performance glazing systems
- We provide lifetime warranties on all windows and doors
- Our installation team delivers professional service with 30-day turnaround
- We combine aluminum durability with PVC energy efficiency in hybrid designs
Associations and certifications
- Energy Star
What people say
Excellent service
Knowledgeable and helpful
Fantastic installer
Seamless installation
Highly recommend
Services
Custom Windows
Our custom windows feature advanced Infinit-e Plus Glazing Systems for superior energy efficiency. Designed for Canadian climates, they maintain interior comfort while reducing energy costs. Available in various styles with durable vinyl frames and low-E glass options.
Exterior Doors
Custom exterior doors combine security and style with steel or fiberglass construction. Our energy-efficient designs include multiple finish options and premium hardware with lifetime warranties on installed components.
Hybrid Windows
Hybrid windows merge aluminum durability with PVC energy efficiency. These innovative designs offer thermal protection and low maintenance while meeting Energy Star certification standards for Canadian climates.
Patio Doors
Our patio doors feature Novatech and Sunview brands with thermal break technology. Available in aluminum and PVC options, they provide excellent insulation and come with 20-year warranties for long-term performance.
Energy-Efficient Solutions
Energy Star certified products include windows with Low-E glass and Duratron Vinyl frames. These solutions qualify for government rebates while reducing heat loss and improving home energy efficiency ratings.
Questions
Do you offer financing options for window and door replacements?
Yes, we provide interest-free financing up to $40,000 for qualified customers on select products and installations.
Are your products energy-efficient?
All products meet Energy Star certification standards with features like Low-E glass and thermal protection systems for maximum efficiency.
What warranty do you provide?
We offer lifetime performance warranties on all windows and doors, with 20-year coverage specifically for patio door components.
How long does installation take?
Local manufacturing enables 30-day turnaround from order to installation for most standard window and door replacements.
Do you serve areas outside Hamilton?
Yes, we serve the entire Greater Toronto Area in addition to Hamilton and surrounding Ontario regions.
What materials are available for exterior doors?
We offer steel and fiberglass exterior door options with multiple finish choices and premium hardware selections.
Reviews (4)
Justin Colby
Jan 02, 2022
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Absolutely professional from start to finish. I had my windows and exterior door replaced through Custom Direct and I couldn't be happier. Very efficient and affordable service!
S. Visser
Oct 02, 2020
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I highly recommend this company for window or door replacement. Their front line customer service, response rates, pricing, scheduling, work ethic, professionalism and most importantly their product are far superior to any other window or door company. Why would you go anywhere else when you can buy top quality Canadian products at reasonable prices?
Sarah Tieber
Oct 26, 2019
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Stopped into the showroom one day while just driving by and wanted to have a fast look and see what custom direct had to offer - when i walked in i was beyond pleased. Darylleigh Laidman came over right away and helped me and answered all my questions. I ordered windows and a front door for my home and the next day a installer came over and measured up. 4 weeks later i had my new products installed and i was so happy, i big thank you to darylleigh and the installation crew,
Marty Misener
Jul 23, 2019
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Positive:Quality
Tony did excellent. His team overcame obstacles with the installation with ease. He was professional as well.
Tony did excellent. His team overcame obstacles with the installation with ease. He was professional as well.
