Business Details
Custom Jewelry Design & Diamond Specialists
Hess Jewellers has been serving the Sault Ste. Marie community for over 28 years, establishing itself as a trusted destination for fine jewelry and personalized service. Our team of expert gemologists and skilled designers specializes in guiding customers through the selection of ethically sourced diamonds and creating custom jewelry pieces that reflect individual stories. With state-of-the-art design tools and a commitment to using premium materials, we ensure every creation meets exacting standards. Ralph Hess, a Graduate Gemologist from the Gemological Institute of America, leads our team in delivering exceptional craftsmanship and technical expertise.We prioritize customer education, offering detailed insights into gemstone characteristics and jewelry design options. Our 100% satisfaction guarantee reflects our dedication to quality and client-centric service. From engagement rings to heirloom restorations, we approach every project with precision and care. The store's online platform extends this personalized experience, featuring thousands of curated items and direct communication channels for customer inquiries. Our reputation for reliability and artistry has been built through decades of community engagement and consistent delivery of exceptional jewelry solutions.
Services
Engagement Rings
Custom Jewelry Designs
Jewelry Appraisals
Watch Repairs
Diamond Sales
Laser Repairs
Jewelry Engraving
Jewelry Insurance
Corporate Gifting
Gemstone Maintenance
Highlights and features
- 28+ years serving the local jewelry community
- On-site Graduate Gemologist for expert guidance
- Custom design using advanced CAD technology
- Financing options available for all budgets
- 100% satisfaction guarantee on all purchases
Associations and certifications
- Gemological Institute of America
Services
Custom Jewelry Designs
Transform personal visions into unique jewelry pieces using advanced CAD technology and traditional craftsmanship. Our designers collaborate closely with clients to develop one-of-a-kind rings, pendants, and custom settings. With access to premium metals and ethically sourced stones, we ensure every creation meets both aesthetic and durability standards while maintaining strict quality control throughout the production process.
Diamond Sales
Offering a curated selection of high-quality diamonds graded by industry-recognized standards. Our inventory includes various cuts, carat sizes, and settings to suit different preferences and budgets. Customers receive detailed education about the 4Cs (cut, color, clarity, carat) from certified gemologists to make informed purchasing decisions while ensuring ethical sourcing practices.
Jewelry Appraisals
Professional evaluation services for insurance, estate planning, or resale purposes. Certified gemologists examine jewelry pieces using specialized equipment to determine material composition, craftsmanship quality, and current market value. Clients receive comprehensive documentation with detailed descriptions and valuation justifications based on up-to-date industry pricing data.
Watch Repairs
Comprehensive repair services for luxury and everyday watches including battery replacements, movement repairs, and water resistance testing. Our technicians use manufacturer-approved parts and precision tools to maintain watch functionality and longevity. Services cover both mechanical and quartz timepieces from various brands while preserving original warranties.
Laser Repairs
Advanced laser technology for delicate jewelry repairs requiring minimal heat exposure. This technique enables precise resizing, stone setting, and restoration of intricate metalwork without damaging surrounding materials. Ideal for repairing valuable heirlooms or complex designs where traditional soldering methods might pose risks to gemstones or structural integrity.
Questions
Can you create custom jewelry from my own design sketches?
Yes, our designers work with client-provided sketches to create detailed CAD models and prototypes before final production begins.
Do you offer international diamond sourcing options?
We source diamonds through established industry networks that meet strict ethical and quality standards regardless of origin.
What repair services are available for antique jewelry?
Our laser welding and traditional techniques handle antique restoration while preserving historical integrity and material authenticity.
How does your financing process work for custom pieces?
We partner with financial institutions to offer flexible payment plans tailored to project budgets and customer credit profiles.
Can you match existing jewelry for repairs or additions?
Our technicians analyze metal composition and design elements to create seamless additions or replacements that maintain original aesthetics.
Reviews (1)
Lappage Krista
Jul 13, 2017
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Thank you for helping my nephew, Rocco, with his two watches. He talked about it all day! We will be back when he needs to get earrings for his sister!