Business Details
24 Years
experience
Emergency
services
Trusted HVAC and Plumbing Services in Burlington, VT
Red Rock Mechanical has been a trusted provider of HVAC and plumbing services in Northwest Vermont and Northeast New York for over two decades. As a family-owned business, we prioritize personalized customer service and have built a reputation for solving problems efficiently with a one-call approach. Our team of NATE-certified technicians and Master Plumbers brings extensive experience and manufacturer training to every project, ensuring high-quality installations, repairs, and maintenance.We specialize in energy-efficient comfort systems, offering solutions that reduce costs while enhancing home and business environments. Backed by a 1-year labor warranty and 24/7 emergency availability, we guarantee reliable support whenever needed. Our commitment to excellence and customer-centric values has solidified our position as a respected leader in the industry.
Services
Air Conditioning
Heating
Indoor Air Quality
Plumbing
Commercial HVAC
Ductless Systems
Heat Pumps
Radiant Heating
Emergency Repairs
Maintenance Plans
Details
- Year established: 2002
Highlights and features
- 23 years of local HVAC and plumbing expertise
- 24/7 emergency service with live support
- NATE-certified technicians and Master Plumbers
- 1-year warranty on all labor
- Specializing in energy-efficient systems
Associations and certifications
- NATE
- Fujitsu Elite Dealer
- Lennox Dealer
What people say
Prompt and effective service
Excellent advice and knowledge
Quiet, efficient equipment
Professional and trustworthy
Energy-saving solutions
Services
Air Conditioning
We provide installation, repair, and maintenance for central air conditioners, ductless mini-splits, heat pumps, and evaporative coolers. Our 24/7 emergency service ensures rapid response during summer breakdowns, while routine maintenance extends system lifespan. Energy-efficient options like heat pumps reduce utility costs year-round.
Heating
Our heating services include gas and electric furnaces, boilers, radiant heating, and heat pumps. Technicians perform annual maintenance to prevent winter failures and offer 24/7 repairs for urgent needs. Energy-efficient systems ensure reliable warmth while lowering energy bills in Vermont's harsh winters.
Indoor Air Quality
We install air filters, purifiers, humidifiers, and energy recovery ventilators to combat poor indoor air quality. Solutions address allergens, humidity imbalances, and contaminants, creating healthier living environments. Expert consultations identify optimal systems for homes in cold climates.
Plumbing
Our Master Plumbers handle repairs, installations, and emergency services for bathrooms, kitchens, sump pumps, and repiping. We specialize in leak detection, backflow prevention, and code-compliant new construction plumbing. 24/7 availability ensures rapid resolution of critical issues like frozen pipes.
Commercial HVAC
We service commercial properties with HVAC installations, preventive maintenance, and emergency repairs. Solutions cater to retail, office, and industrial spaces, focusing on minimizing downtime and optimizing energy efficiency. Our team handles complex systems in compliance with commercial standards.
Questions
What HVAC services do you offer for residential customers?
We provide installation, repair, and maintenance for air conditioners, furnaces, heat pumps, and radiant heating systems, with 24/7 emergency support.
Are your technicians certified?
Yes, our team includes NATE-certified HVAC technicians and Master Plumbers with manufacturer-specific training.
Do you service commercial properties?
Yes, we handle HVAC and plumbing needs for businesses, including installations, preventive maintenance, and emergency repairs.
What areas do you serve?
We serve Northwest Vermont and Northeast New York, including Burlington, VT, and Plattsburgh, NY.
Is financing available for HVAC installations?
Yes, we offer financing options to help customers invest in energy-efficient systems.
What plumbing services do you provide?
We handle emergency repairs, bathroom/kitchen plumbing, sump pumps, repiping, and backflow prevention for residential and commercial clients.
Reviews (5)
Lara Hutchin
Jan 22, 2022
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This company is literally the worst business I have worked with in Vermont. The people are very nice--that is when you get a hold of anyone. However, 99% of the time, you will only get a voicemail. Getting a callback is next to impossible. They don't follow up when they say they will, you can't get a hold of them to schedule anything, and they almost never return messages. I suspect that they just decide there are certain jobs they don't want to do and, rather than communicate that directly, they simply avoid phone calls. We had a few of our heat pumps break down, and despite it being almost winter
Leslie Cobler
Jan 11, 2022
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Red Rock, made me feel as if I was part of the family! Called at 7:00 am this morning and received a called back within 5 minutes. Explained a stream of water was coming from pipe and that I turn-off the furnace. Temperature out side 5 degrees. They understood and would be here between 12:00 and 12:30.door bell rang at 11:30 am! Early, unheard of today, right? Explaining what I saw and did, VERY RESPECTFUL. He explained what he was going to do, did it, cleaned up after himself.once again unheard.RIGHT!.I will be calling them again real soon to do other work.
Burkhart Morrison
Jan 01, 2022
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Positive:Responsiveness
Very impressed with the service. Doug responded immediately and scheduled the needed service .. Kurt completed the repair promptly and we now have sufficient hot water. Will definitely use Red Rock again.
Services:Find & repair leak,Repair water heater
Very impressed with the service. Doug responded immediately and scheduled the needed service .. Kurt completed the repair promptly and we now have sufficient hot water. Will definitely use Red Rock again.
Services:Find & repair leak,Repair water heater
Gabriel Covert
Feb 02, 2021
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Positive:Responsiveness
Had an issue with heat and hot water late at night. Called the on call service, and a technician called me back in under a minute. Tim helped me figure out the problem pretty quickly and I was able to get the heat and hot water back quickly. I am extremely grateful for his help.
Had an issue with heat and hot water late at night. Called the on call service, and a technician called me back in under a minute. Tim helped me figure out the problem pretty quickly and I was able to get the heat and hot water back quickly. I am extremely grateful for his help.
Todd Olson
Dec 28, 2020
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I called Red Rock out to troubleshoot a noisy Mitsubishi mini split installed by another company. It wouldnt duplicate the issue when the tech was out but I had video of it from before and he asked me to text it to him. He said hed review it with his team in the next mornings standup. He figured the issue was probably the housing and said most likely hed have a new one ordered under warranty. Never heard back and got an invoice 2 weeks later with a note to call the manufacturer (which he knew Id already done). $120 charge for 50 minute service call. I wasnt told when I set up
