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Business Details
18 Years
experience
Your Home Away From Home in Winkler, MB
Established in 2008, Quality Inn has been a trusted hospitality provider in Manitoba's Pembina Valley region. Our property was initially acquired by the Schinkel family as Heartland Resort, later rebranded to Quality Inn in 2012 following significant upgrades. With 54 rooms including 16 kitchenette suites added in 2014, we've maintained consistent growth and recognition, including Choice Hotels' Silver Award for top 25% customer service performance in Canada. Our team combines local ownership with international brand standards to deliver exceptional guest experiences. We offer comprehensive amenities including an indoor pool complex, 24/7 fitness center, Smitty's Restaurant, and dedicated event spaces. Our staff maintains strong community ties through local sponsorships and partnerships, supporting organizations like Katie Cares and the Bethesda Foundation.

With over 15 years of operational experience, we've developed specialized expertise in hospitality management, event coordination, and guest service optimization. Our commitment to quality is demonstrated through regular facility upgrades, staff training programs, and adherence to strict cleanliness protocols. We maintain transparency through clear communication channels and documented policies available to all guests. Our location provides convenient access to regional attractions while maintaining strong connections to the broader Schinkel Properties hotel network.
Services
Hotel Suites Dining Services Event Hosting Cold Beer Store Fitness Center Pool Complex Conference Facilities Breakfast Service Pet Accommodations Local Partnerships
Details
  • Year established: 2008
Highlights and features
  • We offer 24/7 fitness center access with modern exercise equipment
  • Our property includes an indoor pool complex with hot tub and steam room
  • We provide complimentary hot breakfast daily at Smitty's Restaurant
  • Our team maintains local ownership with international brand standards
  • We offer dedicated event spaces with catering services for up to 40 guests
Update Listing
Services
Hotel Suites
Our 54-room property offers various suite configurations including king, queen, and double queen options with kitchenette facilities. All rooms feature modern amenities like free high-speed internet, flat-panel TVs, and comfortable bedding. Pet-friendly rooms are available with advance notice.
Smitty's Restaurant
Award-winning restaurant serving breakfast, lunch, and dinner with a menu featuring buttermilk pancakes, steaks, pastas, and kid-friendly options. Open daily from 7:00 AM to 10:00 PM with extended lounge hours on weekends.
Event Hosting
Conference center with flexible spaces accommodating up to 40 guests. Features include AV equipment, catering services, and customizable seating arrangements. Ideal for corporate meetings, weddings, and social events.
Cold Beer Store
Retail outlet offering Manitoba craft beers, domestic and imported brews, and ready-to-go coolers. Provides keg rentals for special events with advance ordering. Open extended hours daily for guest convenience.
Pool Complex
Indoor water facilities featuring a swimming pool, hot tub, and steam room. Family-friendly environment with safety features including lifeguard supervision during peak hours and accessible entry points.
People
Felicia Penner
General Manager
With over 15 years in hospitality management, Felicia oversees daily operations and guest satisfaction. She leads staff training programs and maintains quality standards across all departments.
Steph Klassen
Marketing Manager
Responsible for digital strategy and local partnerships, Steph manages promotional campaigns and community engagement initiatives to enhance the hotel's regional presence.
Charly Scott
Director of Business Development
Charly focuses on expanding corporate partnerships and group booking opportunities. He develops strategic alliances with local attractions and event planners to increase market share.
Kelsey Penner
Guest Services Manager
Kelsey leads the front desk team and handles guest relations. She implements service protocols to ensure consistent quality and resolves customer concerns promptly.
Questions
What amenities are included with my room?
All rooms include free high-speed internet, microwave, refrigerator, coffee maker, and cable TV. Pool access, fitness center, and breakfast are also complimentary.
Can I bring my pet to the hotel?
Yes, we welcome pets with advance notice. Pet-friendly rooms are available and require a small non-refundable cleaning fee per stay.
What dining options are available?
Smitty's Restaurant serves breakfast, lunch, and dinner daily. The Cold Beer Store offers takeout beverages and snacks during extended hours.
Do you have meeting or event space?
Our conference center accommodates up to 40 guests with AV equipment, catering options, and flexible seating arrangements for business or social events.
What is your cancellation policy?
Reservations can be cancelled without charge up to 24 hours before check-in time through our booking system or by contacting the front desk directly.
Are there special packages available?
We offer seasonal packages including golf deals, birthday party packages, and themed room options with special pricing and added amenities.
Reviews (6)
Morgan Beaudry
Dec 23, 2021 Report
This hotel is amazing! We stayed this past Monday night and checked out Trivia Night in CK's Lounge. We were super happy with the service, the food in the lounge and Country Kitchen in the am. Would definitely recommend staying at this hotel when travelling to Winkler :)
Cass Wieler
Dec 23, 2021 Report
Amazing staff were super friendly at the front desk, lounge and restaurant! The pool area was clean and a great place to relax. Trivia night was so much fun, the atmosphere was exciting and just a great time all over. Would definitely stay there again and tell all my friends!
A. Friesen
Dec 20, 2021 Report
Excellent experience staying at Quality Inn! We were able to enjoy a swim in the pool and hot tub, all followed up by an excellent meal in the lounge! And we didn't even have to leave the Hotel!
Theressa Sexton
Dec 12, 2021 Report
Staff are exceptional. Our room was VERY Clean. We attended trivia night in the lounge. Food and entertainment was so good. Can't wait to go back.
Mansoor Rashid
Oct 22, 2021 Report
Staff was not friendly. Did not bother to explain basic things like directions to room. Held amount on credit card without asking me.
Was my 1st and last visit to this place
Helena Klassen
Oct 14, 2021 Report
Big thanks to Paul, General manager, friendly staff, very clean room, all around a pleasant experience, I would stay there again! PS great food in the restaurant.