Business Details
45 Years
experience
Your Trusted Jewelry Experts in Pembroke
At Star Set Jewellers, we have dedicated ourselves to the art of fine jewelry since 1981. Our journey began with David Frew's expertise in diamond appraisal and jewelry repair, cultivated over decades of hands-on experience. We pride ourselves on maintaining a philosophy centered on honesty, exceptional craftsmanship, and personalized service. Our team of skilled goldsmiths and knowledgeable staff ensures every customer receives tailored attention, whether creating custom designs or restoring cherished heirlooms. With over four decades in the industry, we combine traditional techniques with modern technology, including digital rendering and laser engraving, to meet evolving client needs.Our commitment extends beyond our store through active community involvement, supporting local charities and events. We maintain strong relationships with wholesale suppliers to offer a curated selection of high-quality brands. Transparency and integrity guide every interaction, from detailed jewelry appraisals to precise watch repairs. Our onsite services guarantee quality control, while flexible gift certificate options provide accessible luxury. This enduring dedication to excellence has established us as a trusted name in the Ottawa Valley's jewelry industry.
Services
Custom Jewelry Design
Jewelry Repair
Watch Repair
Engraving Services
Jewelry Appraisals
Gift Certificates
Digital Rendering
Ring Sizing
Stone Setting
Laser Engraving
Details
- Year established: 1981
Highlights and features
- We offer over 40 years of experience in custom jewelry design and repairs
- Our onsite laser welding ensures precision in every jewelry restoration
- We provide detailed gemstone appraisals with modern technology
- Our team maintains strong relationships with Toronto's jewelry suppliers
- We combine traditional goldsmithing with digital design innovation
What people say
Excellent service
Professionalism
Amazing repair work
Knowledgeable staff
Wonderful experience
Services
Custom Jewelry Design
Transform your vision into reality with our bespoke jewelry creation. Our master goldsmiths use digital rendering technology to visualize designs before crafting. We guide clients through material selection and design refinement, ensuring each piece reflects personal style and occasion significance while maintaining structural integrity.
Jewelry Repair
Restore treasured pieces through our comprehensive repair services. Our onsite laser welding capabilities handle ring sizing, prong restoration, and stone setting. Qualified goldsmiths preserve sentimental value while maintaining structural integrity. We specialize in both modern and antique jewelry restoration using traditional techniques.
Watch Repair
Maintain timepiece functionality with expert watch repair. Our technicians handle battery replacements, mechanical repairs, and brand-specific servicing. We work with both modern and vintage watches, ensuring precision calibration. Regular maintenance services extend the lifespan of luxury timepieces while preserving their aesthetic value.
Engraving Services
Personalize items through our advanced laser engraving technology. Using CO2 and fiber lasers, we create permanent customizations on various materials. Services include logo reproduction, message etching, and design customization for both jewelry and non-jewelry items, ensuring precise execution of client specifications.
Jewelry Appraisals
Obtain accurate valuations for insurance or personal records. Our detailed appraisals include stone measurements, color grading, and metal analysis. We provide comprehensive documentation meeting insurance requirements. Regular appraisal updates account for fluctuating precious metal markets, ensuring proper valuation.
People
David Frew
Founder & Master Goldsmith
With over 45 years of experience since 1977, David established Star Set Jewellers in 1981. His expertise in diamond appraisal and traditional goldsmithing techniques forms the foundation of our craftsmanship. He maintains industry connections for sourcing quality materials.
Michael Frew
Co-Owner
Joining the business in 1998, Michael oversees daily operations and client relations. He managed the 2006 relocation to Pembroke while maintaining our commitment to personalized service. His leadership ensures continuity of our core values in modern retail environments.
Questions
What jewelry services do you offer?
We provide custom design, repairs, watch maintenance, laser engraving, and jewelry appraisals. Our onsite goldsmiths handle all aspects from simple ring sizing to complex restorations.
Can you repair heirloom jewelry?
Yes, our master goldsmiths specialize in antique restoration using traditional techniques while maintaining structural integrity. We handle delicate pieces with the care they deserve.
Do you offer jewelry appraisals?
We provide detailed appraisals with stone grading and metal analysis. Our documentation meets insurance requirements and includes recommendations for valuation updates based on market changes.
How does your engraving service work?
Our CO2 and fiber lasers create precise customizations on various materials. Bring your design idea, and we'll execute it with technical precision while maintaining the item's structural integrity.
Are you involved in the local community?
We actively support local charities including Hospice Renfrew and Pembroke Regional Hospital Foundation through annual gala donations and community initiatives.
Reviews (5)
Chelsea Erdenberger
Dec 13, 2021
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Worst experience I have ever had at a jewelers. I am devastated after bringing in my engagement ring in to get resized. It only need to be taken in from half a size, but made it clear that there was a Engraving on the inside that had to stay (it was small and on the inside, on the side) it should have never been touched. I showed up to pick up the ring and the original engraving was gone. And replaced by large block letters. With my name miss spelled. I had no indication before hand that it had been changed or that they couldn't resize it with keeping the engraving. ( If I had known I wouldn't
I. Santoro
Oct 30, 2021
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David Frew and his amazing team made a custom engagement ring of my dreams! The attention to detail and passion they bring to each customer is incredible. My fianc can not speak higher of his experience working with Star-Set Jewellers. The process was seamless and the ring turned out beautifully. Highly recommend for a trustworthy experience. Thank you!!
Maria
Sep 19, 2020
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Got a platinum engagement ring resized, they are very knowledgeable and friendly. Very fast and quality service!
Andre Renault
Jun 28, 2019
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Best pricing I could find for the job I needed. They do platinum on-site and in a timely manner. Courteous and understanding staff.
Audrey Patry
Dec 01, 2012
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Amazing Jeweler. Mr. Frew fixed my engagement ring after another jeweler wrecked it. It looked amazing. The service is excellent and very affordable. I was so pleased with the work done I decided to get my wedding band custom made there. I am paying the price of a regular band you would find somewhere else for a custom piece. Highly recommended