Business Details
12 Years
experience
Your Trusted Moving Partner in Vernon, BC
Hugo's Moving, established in 2014, is a locally-owned full-service moving company based in Vernon, BC. We specialize in local, long-distance, and commercial moving, along with piano relocation, packing services, and storage solutions. Our trained professionals utilize specialized equipment and systematic processes to ensure safe, efficient moves for residential and business clients across the Okanagan Valley, Shuswap, and throughout Canada. With a commitment to customer satisfaction, we provide personalized service, comprehensive insurance coverage, and transparent pricing. Our team's expertise in handling delicate items like pianos and commercial equipment underscores our dedication to quality.We maintain a 95% referral rate by prioritizing care, efficiency, and reliability in every move. Our process includes meticulous planning, professional packing with premium materials, and strategic loading/unloading techniques. We protect properties using floor runners, doorframe blankets, and furniture wrapping to prevent damage. As a trusted community partner, we combine local knowledge with national service capabilities to deliver seamless moving experiences.
Services
Local Moving
Long Distance Moving
Piano Moving
Packing Services
Commercial Moving
Storage Solutions
Furniture Disassembly
Overnight Storage
Labor Services
Loading/Unloading
Details
- Year established: 2014
Highlights and features
- We offer fully insured moving services with professional equipment
- Our crews receive specialized training in delicate item handling
- We serve 15+ communities across the Okanagan Valley and Shuswap
- We provide transparent hourly pricing with no hidden fees
- We guarantee complete job completion before finalizing moves
What people say
Professional movers
Careful with belongings
Efficient service
Competent piano handling
Reliable scheduling
Services
Local Moving
Our local moving service provides efficient residential relocations within Vernon and surrounding areas. Professional crews use specialized equipment like neoprene floor runners and doorframe protectors to prevent property damage. We offer blanket wrapping for furniture protection and systematic loading techniques to ensure safe transport. Time-based pricing includes travel time with no hidden fees.
Piano Moving
Specialized piano moving service handles all types including grand and upright models. Our trained technicians use piano skids, straps, and climate-controlled transport to protect instruments. We disassemble/reassemble components when needed and provide plastic wrapping for exterior protection. This service extends to organs, safes, and other heavy delicate items.
Commercial Moving
Comprehensive commercial moving service handles office, retail, and restaurant relocations. We coordinate cross-docking, equipment installation, and after-hours operations to minimize business disruption. Our crews handle disassembly/reassembly of fixtures and provide specialized packing for sensitive equipment. This includes moving commercial kitchen appliances and store displays.
Packing Services
Full-service packing utilizes premium materials like non-print paper and reinforced boxes. Our trained packers secure fragile items with bubble wrap and custom boxing techniques. We offer complete home packing or partial services for specific rooms. This includes mattress bagging and plastic wrapping for fabric furniture to ensure transport safety.
Storage Solutions
Storage coordination service connects clients with recommended facilities and manages loading/unloading. We optimize container space using professional wrapping techniques and strategic stacking. Our service includes handling sea containers with climate control and pest protection features. We partner with traditional and mobile storage providers across the region.
Questions
What areas do you service?
We serve Vernon, Armstrong, Enderby, Salmon Arm, Kelowna, and 10+ other communities in the Okanagan Valley and Shuswap region.
Do you move pianos?
Yes, we specialize in piano moving with trained technicians and specialized equipment for all piano types.
How are local moves priced?
Local moves are charged hourly plus travel time, with transparent pricing and no hidden fees.
Are you insured?
Yes, we carry full insurance coverage for all moves to protect your belongings.
Do you offer packing services?
Yes, we provide full-service packing with premium materials and trained professional packers.
What payment methods do you accept?
We accept cash, certified cheques, bank drafts, money orders, and all major credit cards.
Reviews (4)
Bev S.
Jul 08, 2020
Report
I have never met a more rude, confrontational, angry man in my life. He became almost deranged when questioned about the length of time that the elevator was being tied up. I believe the conversation started by telling him that there are many elderly people living in this building who have trouble with stairs. He is such an irrational, angry person I would never trust him if I were to need a mover. When I finally got to our apartment on the 4th floor I found out that he had treated my daughter and young grandson in the same manner. I hope I never come in contact with a person like him again
Randy H.
Apr 28, 2020
Report
I used Hugo's Moving in June of 2019, and they were FANTASTIC. The were very professional, fast, at that time I think I gave them 5 stars and had recommended them to several people. My sister asked just recently who we used to move and I told her all about how Hugo's went above and beyond and how professional they were, so she booked them for her move in April 2020. My sister just finished her move on Saturday, so I asked her things went. Well apparently I should not have asked .... things went terrible for her. They were less than professional, it was the owner himself that moved her
Barb L.
May 29, 2019
Report
Yes I agree, unprofessional customer service. I gave an unfavourable review on google and their reply was a pack of lies! They never responded to me by email as they stated. Not reliable.
M. K. B.
Dec 06, 2018
Report
Worst customer service.
Ignored complaints about damage for weeks. Then lied and tried to blam us. Changed story repeatedly. Not proper moving equipment for job. Rude, ignorant and lied. Poor work ethic. Do not use this company
Please publish your multiple attempts to respond to my complaint between Nov 19 and Dec 4th. The phone calls you said you made. Those are just one of the lies I refer to. Please publish your three different excuses you gave us as to how the tub was damaged. Please publish where dan said he would move the tub alone. If he could move it alone we would not have needed
Ignored complaints about damage for weeks. Then lied and tried to blam us. Changed story repeatedly. Not proper moving equipment for job. Rude, ignorant and lied. Poor work ethic. Do not use this company
Please publish your multiple attempts to respond to my complaint between Nov 19 and Dec 4th. The phone calls you said you made. Those are just one of the lies I refer to. Please publish your three different excuses you gave us as to how the tub was damaged. Please publish where dan said he would move the tub alone. If he could move it alone we would not have needed
