Business Details
50+ Years
experience
Trusted Collision Repair Services in Waterdown, ON
Waterdown Collision has been serving the community since 1974, built on the foundational values established by founders Domenic and Margaret DiFelice. Our family-owned business prioritizes customer satisfaction through expert collision repair services, backed by a lifetime warranty and state-of-the-art technology. With over four decades of experience, we have earned recognition as Readers Choice Best Collision Repair Shop for 14 consecutive years. Our team of certified technicians holds I-CAR Gold Class certification and manufacturer-specific credentials, ensuring repairs meet exacting standards. We maintain partnerships with insurance companies and offer direct billing to streamline the claims process.Our facility handles vehicles of all sizes, including commercial fleets, with dedicated services for trucks and buses. Complimentary amenities such as customer shuttle service, on-site rental cars, and post-repair detailing enhance the client experience. Environmental responsibility guides our practices, including eco-friendly rust control solutions. As a CAA Approved Collision Centre, we combine technical expertise with personalized service to build lasting customer relationships. Our commitment to innovation ensures we remain equipped with the latest tools and training to deliver superior results.
Services
Collision Repair
Glass Repair
Fleet Services
Detailing
Rental Cars
Details
- Year established: 1974
Highlights and features
- Family-owned since 1974 with proven reliability
- I-CAR Gold Class certified technicians
- Lifetime warranty on all repair work
- On-site rental car service available
- Complimentary customer shuttle transportation
Associations and certifications
- CAA Approved Collision Centre
- I-CAR Gold Class
- Collision Care
- CCIAP
What people say
Excellent service
Lovely staff
Professional and reassuring
Highly recommend
Wonderful job
Services
Collision Repair
Our certified technicians perform precision collision repairs using OEM parts and manufacturer specifications. The facility maintains I-CAR Gold Class certification and aluminum repair capabilities. All repairs include lifetime warranties and post-service detailing. We handle insurance claims directly and provide complimentary shuttle service during repairs.
Fleet Services
Specialized fleet maintenance and collision repair for commercial vehicles up to 55 feet long. Services include scheduled maintenance, paint/bodywork, and rapid turnaround with pick-up/drop-off options. Our facility accommodates large trucks and buses with dedicated spray booths and towing capabilities for business fleets.
Glass Repair
Manufacturer-certified glass repair and replacement for modern vehicles' safety systems. Services include windshield crack repair, door glass replacement, and custom window tinting. Technicians use advanced equipment to ensure proper fit and function while maintaining vehicle safety features and structural integrity.
Detailing
Professional interior and exterior detailing services restore vehicles to like-new condition. Exterior includes hand washing and polishing; interior features steam cleaning and upholstery care. Available as standalone service or complimentary post-repair treatment. Uses environmentally friendly cleaning products and techniques.
Rental Cars
On-site rental car service through Hertz and Torq partnerships. Certified depot location allows simultaneous vehicle drop-off and rental pickup. Loaner vehicles available for customers without rental insurance coverage. Ensures mobility during repair periods with convenient one-stop service.
People
Max DiFelice
Owner
Third-generation leader continuing family legacy since 1974. Oversees daily operations while maintaining hands-on involvement in customer service. Holds multiple industry certifications and has led the shop to 14 consecutive Readers Choice awards.
Domenic DiFelice
Founder
Established Waterdown Collision in 1974 with core values of integrity and customer care. Laid foundation for technical excellence and family-oriented service approach that continues through subsequent generations.
Margaret DiFelice
Co-Founder
Helped establish business culture emphasizing personalized service and community involvement. Her commitment to customer satisfaction remains central to the company's operational philosophy and team training programs.
Questions
What services does Waterdown Collision offer?
We provide collision repair, glass replacement, fleet services, vehicle detailing, and rental car assistance. All repairs use OEM parts with lifetime warranties.
Are your technicians certified?
Our team holds I-CAR Gold Class certification and manufacturer-specific credentials for structural and aluminum repairs.
Do you work with insurance companies?
Yes, we handle direct billing with all major insurers and assist with claims processing to simplify your experience.
What hours are you open?
Monday-Friday 7am-5pm. Closed Saturdays June through Labour Day. Emergency services available during business hours.
Do you offer rental cars?
Yes, we have on-site Hertz and Torq rentals. Loaner vehicles available for customers without rental coverage.
What areas do you serve?
Primarily Waterdown and surrounding Ontario communities. Commercial fleet services available for regional businesses.
Videos
Reviews (5)
Cathy Veldman
Jan 24, 2022
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Repairs to front end damage to my car were done after a relatively minor accident. We dealt with Christian who was both professional and considerate of our decision to not go through insurance. His quote was fair and the final cost came in well within his quote range. After the parts were ordered we were told it would take 7-8 days to complete the repair but it was ready in 2! They made the car safe to drive again and it looks amazing. It was a pleasure dealing with everyone at Waterdown Collision!
Kathy Silliker
Jan 22, 2022
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Positive:Professionalism,Punctuality,Quality
Staff was thorough and professional; they took care of everything, including arranging for my car rental waiting for me when I dropped off my vehicle for repair. I always recommend Waterdown Collision to friends and family.
Service:Body & Trim
Staff was thorough and professional; they took care of everything, including arranging for my car rental waiting for me when I dropped off my vehicle for repair. I always recommend Waterdown Collision to friends and family.
Service:Body & Trim
Andy Galer
Jan 18, 2022
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Positive:Professionalism,Punctuality,Quality,Value
Max and his team are top notch! Incredibly professional, top quality work and very fair price. Picked up our car and it had been detailed inside and out without even asking! What more can you ask for. Great people to do business with and great supporters of our community.
Service:Body & Trim
Max and his team are top notch! Incredibly professional, top quality work and very fair price. Picked up our car and it had been detailed inside and out without even asking! What more can you ask for. Great people to do business with and great supporters of our community.
Service:Body & Trim
Gordon Kim
Dec 12, 2021
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Had a scratch that needed some attention. Brought my car to Waterdown Collision on a recommendation and was very happy with the work done. Final cost came in slightly higher than what was estimated but the work completed on time and the car was washed inside and out which was a very pleasant surprise. I will definitely go back if I require their services.
Philip Eramo
Dec 09, 2021
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Excellent Service and follow up. They offer a professional service with personal care. Thank you for the great experience. Philip
