Business Details
Your Trusted Septic System Experts in Saanich
Western Wastewater Systems, based in Saanich, BC, has dedicated over two decades to designing, installing, and maintaining durable septic systems across southern Vancouver Island and the Gulf Islands. Founded by Jackson Twa, a Registered Onsite Wastewater Practitioner with hands-on expertise, the company prioritizes environmental stewardship and technical excellence. Our team combines engineering precision with field experience to deliver systems that meet regulatory standards while ensuring long-term functionality.We maintain transparency through detailed record-keeping and client collaboration, supported by a commitment to community and sustainability. With specialized services ranging from site evaluations to system restoration, we serve residential and commercial clients seeking reliable wastewater solutions.
Services
Septic System Design
System Installation
Maintenance Services
Site Evaluation
System Restoration
Groundwater Assessment
Drainage Solutions
Permit Filing Assistance
Highlights and features
- Owner Jackson Twa oversees every project phase with 20+ years of hands-on experience
- We guarantee systems designed for lifetime performance with minimal maintenance
- Comprehensive service from site evaluation to final installation documentation
- Licensed private inspectors ensuring compliance with provincial health regulations
- Proven track record with 100% client satisfaction in recent project completions
Associations and certifications
- Registered Onsite Wastewater Practitioner (ROWP)
What people say
Professional installation
Thorough inspections
On-time completion
Clean work site
Detailed documentation
Services
Septic System Design
We create customized septic system designs meeting local regulations and site-specific conditions. Our engineers evaluate soil composition, water tables, and property constraints to develop efficient, long-lasting solutions. Clients receive comprehensive documentation including site reports, construction drawings, and maintenance guidelines for regulatory approval and implementation.
System Installation
Our team handles complete system installation from excavation to final commissioning. Using modern equipment and approved materials, we ensure precise implementation of design specifications. Post-installation services include system testing, as-built documentation, and maintenance planning to guarantee optimal performance throughout the system's lifecycle.
Maintenance Services
We provide scheduled maintenance and emergency repair services for existing septic systems. Our ROWP-certified technicians perform inspections, tank pumping, and component diagnostics to prevent failures. Maintenance plans include digital record-keeping and compliance reporting for health authority requirements.
Site Evaluation
Our evaluation process determines optimal system placement through soil testing and topographical analysis. We conduct permeameter tests, identify separation constraints, and assess environmental factors to develop site-appropriate wastewater solutions that meet regulatory standards and client needs.
System Restoration
We specialize in rehabilitating failing septic systems using advanced diagnostic tools and remediation techniques. Our services address drainage issues, component failures, and system upgrades while minimizing property disruption. Restoration includes detailed reporting and compliance documentation for regulatory authorities.
People
Jackson Twa
Owner/Operator
Registered Onsite Wastewater Practitioner with 20+ years of industry experience. Oversees all project phases from design to installation. Holds multiple certifications including Planner, Installer, and Private Inspector. Specializes in creating durable systems that meet environmental standards while exceeding client expectations.
Michael Payne
Hydrogeologist
Professional Engineer and Geoscientist specializing in groundwater assessment and wastewater treatment. Conducts site evaluations for large-scale infiltration systems. Provides technical expertise for complex environmental projects including water supply well protection and stormwater management solutions.
Mike Napoli
Maintenance Technician
Experienced technician with 10 years in septic system maintenance and repair. Skilled in operating diagnostic equipment, plumbing systems, and excavation machinery. Provides hands-on maintenance services while ensuring compliance with industry standards and client requirements.
Questions
What septic system services do you offer?
We provide complete septic system solutions including design, installation, maintenance, inspections, and restoration services for residential and commercial properties across southern Vancouver Island.
Are you licensed to work in Vancouver Island?
Yes, we're fully licensed and insured with ROWP certification. Our team holds required credentials for system design, installation, and inspection across all municipalities in southern Vancouver Island.
How do you handle permit requirements?
We manage complete permit filing processes including initial submissions, documentation preparation, and regulatory compliance reporting for local health authorities and municipalities.
Can you service existing septic systems?
Yes, we offer comprehensive maintenance plans, inspections, and restoration services for existing systems. Our ROWP-certified technicians provide detailed assessments and repair solutions.
What makes your systems last longer?
We combine proper soil evaluation, code-compliant materials, and precision installation techniques. Our designs prioritize simplicity and durability while meeting or exceeding regulatory standards.
Do you handle emergency repairs?
We offer scheduled maintenance services but can assess urgent situations during regular business hours. Contact us directly for system emergencies requiring immediate attention.
Reviews (5)
Dave G.
Jul 22, 2021
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I contacted Jackson about replacement of a distribution box and cleaning of the drain field, his response was prompt and professional. His team of Mike and Cody are friendly, knowledgeable and a top level of workmanship, and left the job site clean and tidy. I highly recommended this business.
Dave
Dave
R. Scrimger
Feb 25, 2021
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I've used Jackson and Western Wastewater a few times to perform Septic System inspections for my Buyer clients who are purchasing homes with septic systems. In every instance, I have found him to be very responsive, thorough and professional. He has done everything from recommending regular maintenance and necessary repairs to full replacement. I highly recommend him based on my experience.
Tyler Harvey
Jan 27, 2020
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Worked with Jackson and Mike many times and have seen the great work they have done over the years! Will Always recommend using Western WasteWater for your Septic Service needs! Keep up the great work guys!
JKite
Jan 18, 2020
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I had quite a challenging technical job for Jackson and his team ... I received quotes from multiple companies and decided to go with Western Wastewater Systems as they seemed the most knowledgeable and trustworthy. They exceeded my expectations with the quality of work and period of time getting it done!
10/10 I would recommend them to everyone.
10/10 I would recommend them to everyone.
Jim David
Dec 09, 2018
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We had Western Wastewater Systems come to inspect our system as there were some issues. Jackson made some recommendations, gave us a budget and did the job required. The system is functioning really well. Thanks, Jim
