Business Details
Emergency
services
Your Trusted IT Partner in Nanaimo, BC
Founded with a commitment to excellence, Mosaic IT has become a trusted provider of comprehensive IT solutions for businesses and individuals in the mid-Island region. Our team of experienced professionals brings decades of combined expertise in managed IT services, infrastructure management, and technical support. We pride ourselves on delivering personalized service without automated attendants or unnecessary technical jargon. Our core values of reliability, transparency, and community involvement guide every interaction, whether we're supporting local non-profits or partnering with other service providers to deliver holistic solutions.We maintain proactive management of IT environments through annual planning sessions and continuous monitoring, ensuring our clients' technological capabilities grow alongside their business needs. Our emergency response team provides rapid onsite support when critical systems fail, and our cloud migration specialists help businesses transition to modern, secure infrastructure solutions.
Services
Managed IT Services
Onsite IT Support
Voice Over IP
Infrastructure
Networking
Disaster Recovery
Home Services
Cloud Migration
Server Management
Remote Working Support
Highlights and features
- We provide 24/7 personalized customer support with no automated attendants
- Our team has over 20 years of combined experience in IT solutions
- We support local non-profit organizations through technology partnerships
- We partner with trusted service providers for comprehensive IT solutions
- We offer transparent communication and no hidden fees for all services
Services
Managed IT Services
Our comprehensive managed IT services provide proactive infrastructure protection with active monitoring and annual planning meetings. We analyze existing systems to create growth strategies while maintaining continuous technical support for businesses of all sizes. Our team ensures technology environments evolve alongside organizational needs through regular maintenance and strategic upgrades.
Disaster Recovery
We develop customized disaster recovery plans following the 3-2-1 backup rule to ensure maximum data redundancy. Our technicians implement automated offsite backups and test recovery procedures to minimize downtime during ransomware attacks or hardware failures. Emergency response teams provide rapid data restoration services when critical systems fail.
Voice Over IP
Our cloud-based VoIP solutions offer enterprise-grade phone systems with low upfront costs and no hardware maintenance. Features include unlimited calling, virtual fax, mobile extensions, and 24/7 technical support. The scalable platform supports businesses operating across multiple locations with customizable call management tools.
Infrastructure
We provide complete infrastructure assessments and implement technology upgrades tailored to budget constraints. Our team manages cloud migrations, server installations, and workstation deployments while maintaining continuous system monitoring. Onsite discoveries help determine optimal IT solutions for both immediate needs and long-term growth strategies.
Onsite IT Support
Our certified technicians deliver rapid onsite support for critical system failures and scheduled maintenance. Help desk services include remote troubleshooting and phone support available through maintenance agreements or on-demand basis. Emergency response teams ensure minimal business disruption during server outages or network failures.
Questions
What IT services do you offer for businesses?
We provide managed IT services, onsite support, VoIP systems, network infrastructure, disaster recovery planning, and cloud migration solutions tailored to business needs.
Do you offer emergency IT support?
Yes, we provide rapid onsite emergency response for critical system failures like server outages with technicians available to restore operations quickly.
What areas do you serve?
We primarily serve businesses in the mid-Island region of British Columbia, including Nanaimo and surrounding communities.
How do you handle data backup and recovery?
We implement customized disaster recovery plans following the 3-2-1 backup rule with automated offsite backups and regular testing to ensure data protection.
Do you support home computer users?
Yes, we offer home computer maintenance, virus removal, and technology advice at reduced hourly rates for residential clients in our service area.
Reviews (6)
Paul Henderson
Aug 31, 2021
Report
I have called on Mosaic occasionally over many years, following the owners of Signature Computers here when they merged with Mosaic. Last week, I needed a budget-based servicing and improvement to my PC, and Ian went several extra miles to take care of me. So, even though I wasn't going to be spending much money, I received a bright greeting from their reception, a crushing handshake from Ian (he's like Tully, in Monster Inc) and amazing service. Within my budget, Ian did so much more than I expected he could, and even followed up with me days later to tweak some programs. So, my PC runs quietly
Sandra Benoit
Jan 20, 2021
Report
Excellent service rendered by all and they like my dog. Love that they maintain and clean your system. They donate, volunteer and mentor youths. My dog LOVES them all.
Martisha Ruddick
Nov 05, 2019
Report
Mosaic IT has been absolutely phenomenal to deal with and have provided our company with nothing but outstanding service. Shaun Tighe has been instrumental in helping us update all of our systems and answering all of our endless questions (no matter how dumb they may be). We HIGHLY recommend this company to anyone looking for assistance with their IT needs. -Lanson's Drywall Systems Ltd.
Sara Cooper
Nov 13, 2018
Report
Had multiple problems with 'service' provided. General manager said she'd contact us regarding post service issues. That was over 2 months ago and no word yet. Bill is paid and we are not returning.
UPDATE: Still no return call like 2 years later.
UPDATE: Still no return call like 2 years later.
Colton Colter
Jan 25, 2018
Report
Absolute joke how they think they can treat people, they have absolutley no respect for their customers and suppliers i first hand have had to deal with one of youre workers disrespectful tone telling me what im gonna do so im sorry but thats not how you run a good buisness, you need to have a second check on your rude workers
Nikki Gee
Dec 25, 2016
Report
Our non-profit has received consistent excellent service from everyone at Mosaic. Their prices are very competitive and their techs are knowledgeable and friendly! It's also really great that they do community fundraising for children's charities here in Nanaimo!
