Business Details
44 Years
experience
Trusted Vehicle Security and Remote Start Solutions
DIRECTED has been a global leader in vehicle security and control telematics for over 30 years, dedicated to making life more secure, comfortable, and connected around vehicles. Our technical team, with over 500 combined years of experience, collaborates closely with dealers and engineers to design products that meet the evolving needs of modern vehicles. Recognized for innovation, we have earned 60+ CES Innovations awards and pioneered cutting-edge solutions like SMARTSTART, which enables remote vehicle control via smartphones. Headquartered in Southern California, we operate as a business unit of DEI Holdings, Inc., serving North America and global markets through leading retailers and specialty chains. Our partnership with Octo Telematics expands telematics opportunities for insurance companies and drivers, emphasizing reduced risk, safe driver rewards, and environmental responsibility. With brands like VIPER, Clifford, and Python, we provide state-of-the-art security and remote start systems designed 'For Installers, By Installers.' Our commitment to excellence extends to technical support, dealer training, and product customization, ensuring seamless integration with diverse vehicle models.As an industry leader, we continue to push boundaries, transforming traditional security concepts into intelligent, user-centric solutions that align with modern technological trends. Our vision remains rooted in innovation, reliability, and customer-centricity, driving us to deliver products that exceed expectations and redefine vehicle safety standards.
Services
Vehicle Security Systems
Remote Start Systems
Telematics Solutions
Product Customization
Dealer Support
Details
- Year established: 1982
Highlights and features
- We have over 30 years of experience in vehicle security and telematics innovation.
- Our technical team brings 500+ combined years of industry expertise.
- We pioneered patented DS4 technology for seamless system integration.
- We partner with Octo Telematics to develop advanced insurance telematics solutions.
- Our products are distributed through 1000+ authorized dealers across North America.
Services
Vehicle Security Systems
Our vehicle security systems combine advanced technology with user-friendly design to protect against theft and unauthorized access. These systems feature remote monitoring, real-time alerts, and integration with smartphone apps for enhanced control. Trusted by drivers worldwide, our solutions are engineered to meet evolving security challenges while maintaining reliability and ease of use.
Remote Start Systems
Remote start systems allow vehicle owners to start their engines from a distance using key fobs or smartphone apps. These systems enhance convenience by pre-conditioning vehicle interiors and ensuring optimal engine performance. Designed for seamless installation and compatibility with modern vehicles, our solutions prioritize safety and energy efficiency.
Telematics Solutions
Telematics solutions integrate GPS, diagnostics, and connectivity features to provide real-time vehicle data and driver insights. These systems support insurance telematics, fleet management, and driver behavior monitoring. Partnering with industry leaders, we deliver scalable platforms that improve safety, reduce costs, and enable personalized driving experiences.
Product Customization
Product customization services help users select and configure security and remote start systems tailored to their specific vehicles and needs. Our tools and dealer network ensure optimal compatibility and performance. This service emphasizes user empowerment through intuitive interfaces and expert guidance during installation.
Dealer Support
Dealer support programs provide technical assistance, product training, and marketing resources to authorized partners. These services ensure consistent product quality and customer satisfaction across distribution channels. Our dedicated support teams work closely with dealers to address installation challenges and maintain industry-leading service standards.
Questions
How do I choose the right security system for my vehicle?
Use our online system builder tool to customize solutions based on your vehicle type and security needs.
What telematics services does DIRECTED offer?
We provide vehicle tracking, driver behavior monitoring, and insurance telematics through partnerships like Octo Telematics.
Where can I find an authorized DIRECTED dealer?
Visit our website to locate the nearest authorized dealer for product installation and support.
What technical support options are available?
Authorized dealers receive phone support during business hours; consumers should contact their purchasing dealer.
Do you offer remote start systems for all vehicle types?
Our remote start systems are compatible with most modern vehicles; check with authorized dealers for specifics.
Reviews (4)
John D.
Apr 24, 2020
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Do not buy any of their products ie. Viper or Clifford car alarms, etc. They do not stand behind their own products or even honor their own stated written warranties. In order to get warranty coverage from them, I literally had to almost sue them and also was about to complain to the attorney general. Only then did they admit I should be covered under my warranty.
You've been warned, this is a very shady company.
You've been warned, this is a very shady company.
Michael K.
Dec 08, 2019
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DO not make purchases from therefor the app or even the whole system for your car. They do not refund you or email you when you have issues. They ignore your calls. This company should be shut down by the state and fed gov.. They are committing fraud We need a class action lawsuit asap.
Lost
Oct 27, 2019
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Their products were great, but recently when I was looking into adding a system to my current vehicle I discovered they stopped letting End Users(aka, us customers who aren't "authorized dealers") have access to install manuals and firmware revisions for their devices. Frankly, I find it insulting that this company considers its customers so intellectually inferior that we can't install something ourselves. Well it certainly doesn't help you locked away the information that would have helped with that instead of forcing us to try and guess or get stuck with a module that won't work without a firmware
Cris B.
Sep 16, 2019
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Avoid at all cost! I have set up an automatic payment for my subscription and promptly notified them once I traded in the car. It took forever with me receiving an automatic reply almost every other day until someone sent me an email and one from a Customer Service Manager promising that they would resolve my issued and close the account. Guess what, fast forward one year, they're taking money away from my account again. At this writing, I still have to contact them again and have them do a refund and close the account for good. This company is totally inefficient and horrible, horrible
