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Business Details
18 Years
experience
Trusted Bike Repairs and Cycling Education in Hamilton
New Hope Community Bikes was founded in 2008 as an initiative of New Hope Church to address transportation accessibility and youth employment challenges. As a registered charity and social enterprise, we specialize in bicycle repair, refurbishment, and safe cycling education while fostering an inclusive cycling community. Our team of experienced technicians and educators provides affordable repair services, structured bike repair workshops, and curriculum-based cycling education programs aligned with national standards. We operate a full-service bike shop offering refurbished bicycles, new parts, and accessories while maintaining a sliding-scale pricing model to ensure accessibility for all community members. Through partnerships with local organizations and our volunteer-driven model, we have refurbished over 500 donated bikes annually while creating job training opportunities for youth.

Our commitment to environmental sustainability and community development is reflected in programs like the Indigenous Bike Program and Cycling Without Age initiatives. We maintain transparent operations with clearly posted pricing and service timelines, including a current one-week estimated repair turnaround. Our facility in Hamilton, Ontario, serves as both a repair hub and educational center, offering monthly workshops that cover essential bike maintenance skills from flat tire repair to gear adjustment. We prioritize customer education through hands-on assistance during DIY repairs and maintain open communication channels via email and phone. Our community-focused approach has earned recognition through positive testimonials highlighting our friendly, non-judgmental service environment and affordable pricing structure.
Services
Bike Repairs Cycling Education Workshops Refurbished Bikes Parts Sales
Details
  • Year established: 2008
Highlights and features
  • We offer sliding-scale pricing for DIY bike repairs and professional services
  • Our certified instructors follow national cycling education standards
  • We provide job training opportunities for youth through bike refurbishment programs
  • We maintain transparent pricing with clearly posted service timelines
  • Our community-first approach includes free parts for those in financial need
What people say
Friendly staff Affordable prices Great community vibe Quick repairs Excellent workshops
Services
DIY Repairs
Our DIY repair service provides access to professional tools and workspace during open hours. Customers receive guidance from experienced staff while working on their own bikes. The sliding-scale pricing model ensures accessibility for all skill levels and financial situations.
Bike Repair Workshops
Monthly three-hour workshops teach essential bike maintenance skills including tire repair, brake adjustment, and chain maintenance. Certified instructors guide small groups through hands-on learning experiences with registration required for quality instruction.
Ride Smart Education
Curriculum-based cycling safety programs developed with national standards organizations. Experienced instructors teach practical skills for safe riding and future driving through interactive sessions aligned with Ontario education guidelines.
Refurbished Bikes
We professionally restore over 500 donated bikes annually to various price points. Each refurbished bike undergoes thorough inspection and maintenance to ensure reliable transportation options for diverse community needs.
Full Service Repairs
Comprehensive bike repair services for all brands and types. Our technicians handle everything from seasonal tune-ups to complex repairs, using quality parts from trusted manufacturers to restore optimal bike performance.
Questions
What repair services do you offer?
We provide full-service bike repairs, DIY repair access, and structured repair workshops for all skill levels.
Do you offer cycling education programs?
Yes, our Ride Smart program follows national safety standards with certified instructors for all ages.
Are parts available for purchase?
We sell new parts from Shimano, SRAM, and Sturmey Archer plus refurbished components at $8.50/part.
What are your shop hours?
Open Tuesday-Friday 10am-5pm, Thursday until 7pm, and Saturday 10am-5pm.
Do you accept bike donations?
Yes, we accept bike donations and used parts during regular shop hours for refurbishment programs.
Are there payment assistance options?
Our sliding-scale pricing allows pay-what-you-can for those in financial need with no judgment.
Reviews (7)
P. Mullins
Oct 03, 2021 Report
Love the program. Bought my bike here very cheap a few years ago and the bike is fantastic!!! My friends see it all over town and know Im around when they see it. Another friend tried to buy it off me, because my bike is so cool now. Obviously I said no. Haha. It was great seeing young people employed at this store. Ive never had anything go wrong with the bike, Ive got even needed new tires. I bought some lights from the dollar store and it was all good to go. I would come back anytime and I highly recommend it.
Brad Wade
Jul 28, 2021 Report
I gave an old frame to a guy my sister knows to pull the whole bottom bracket off and put on his bike. #1 They only took the crank arms and NOT the bearings.
Replaced a derailer cable and charged he $120.00!
NEVER AGAIN..
GO TO A REAL BIKE STORE!
Christine Ann
Jun 18, 2021 Report
Dropped off a bike this morning to the shop, and they had it repaired in about an hour. Excellent customer service.
Jack Territt
May 30, 2021 Report
5 out of 5. The customer service experience here is outstanding! I came there the other day and one of the employers fixed my bike and didn't even charge anything. I recommended this place to my friends also because they seem to care more about fixing the issues first!!
Jennifer Ariyo
Apr 09, 2021 Report
This bike shop is a hidden gem in Hamilton. The guys there are down to earth, friendly and honest. The are so reasonably priced that you think you are taking advantage of them. If you looking for a bike repair shop who will charge you for excellent work, economically and in a timely manner then this is the place for you. You will not be disappointed.
Miodrag Markovic
Jan 22, 2021 Report
These guys are amazing! They went out of their way to help me get some tools for repairing a bike and were so friendly. Will definitely recommend to anyone shopping for bikes, bike parts and bike tools.
Karen Schulman Dupuis
Oct 15, 2020 Report
Our family attended NHCB's first virtual Bike Repair workshop and they did an excellent job with it! We loved being able to a) do it in real time and b) ask questions real time and get some guidance and direction. I truly feel way more confident in going out on my bike knowing that I can at least change a tire. That’s a huge impact for me and our whole family. We'll definitely attend another one!