Business Details
39 Years
experience
Emergency
services
Your Trusted Partner for Comprehensive Pet Care in Napanee
Richmond Veterinary Clinic has been dedicated to providing exceptional pet care in Napanee, Ontario since 1987. Our team of experienced veterinarians and certified professionals specialize in low-stress handling techniques and cat-friendly practices, ensuring the comfort of both pets and owners. We offer comprehensive services including preventive care, surgical procedures, and emergency support, backed by a commitment to continuous education and community involvement.Our state-of-the-art facilities feature dedicated spaces for feline patients and advanced diagnostic tools, reflecting our investment in modern veterinary technology. With two locations serving Napanee and Northbrook, we combine personalized attention with 24/7 online access to medications and supplies, making pet healthcare accessible and convenient for local families.
Services
Low Stress Handling
Free Vaccines for Life
House Call Services
Online Pet Store
Cat Friendly Practice
Details
- Year established: 1987
Highlights and features
- We implement Low Stress Handling Certified techniques for pet comfort
- Our Free Vaccines for Life Program ensures preventive care affordability
- 24/7 online store provides continuous access to pet medications and supplies
- We offer house call services for convenient in-home veterinary care
- Our team includes specialists in feline medicine and surgical procedures
Associations and certifications
- Cat Friendly Practice Certified by the Feline Veterinary Medical Association
What people say
Compassionate staff
Exceptional emergency care
Stress-free visits
Transparent communication
Dedicated professionals
Services
Low Stress Handling
Our Low Stress Handling Certified team employs specialized techniques to minimize anxiety during veterinary visits. Through environmental modifications, gentle restraint methods, and anxiety-reducing medications, we create positive experiences for pets. This approach benefits both animals and owners by making healthcare visits more productive and less traumatic.
Free Vaccines for Life
The Free Vaccines for Life Program provides essential immunizations at no additional cost when pets receive annual wellness exams. This initiative ensures preventive care remains affordable while maintaining optimal health protection. Regular check-ups allow early detection of potential health issues through comprehensive physical examinations.
Cat Friendly Practice
As a Gold Status Cat Friendly Practice, we offer dedicated cat-only spaces and specialized equipment to reduce feline stress. Our staff receives ongoing training in feline-specific medicine and behavior. The clinic environment features separate waiting areas and calming pheromone diffusers to create a more comfortable experience for cats and their owners.
House Call Services
Our mobile veterinary service brings professional care directly to pets' homes, reducing transportation stress. This service is particularly beneficial for elderly, anxious, or large animals. Equipped mobile units allow for routine check-ups, basic diagnostics, and palliative care in the comfort of familiar surroundings.
Online Pet Store
The 24/7 accessible online store provides prescription medications, therapeutic diets, and pet supplies with home delivery. This service ensures continuous access to essential products while maintaining veterinary oversight for safety. Clients receive personalized recommendations through secure account management and order tracking features.
People
Faye Whyte
DVM
Dr. Faye Whyte graduated from Ontario Veterinary College in 1999 and has owned Richmond Veterinary Clinic since 2007. She specializes in low-stress handling techniques and facility design for optimal pet care.
Heather DeMille
DVM
Dr. Heather DeMille, a graduate of Atlantic Veterinary College, has specialized in feline medicine since 2003. She holds membership in the American Association of Feline Practitioners and focuses on surgical care and diagnostic imaging.
Jennifer Weeks-Llera
DVM
Dr. Jennifer Weeks-Llera joined the team in 2015 after completing a Florida internship. She specializes in behavioral medicine and complex diagnostics, combining clinical expertise with patient education to improve pet health outcomes.
Samantha Llera
RVT
Samantha Llera, a Registered Veterinary Technician since 2008, provides surgical support and nutrition counseling. With experience in both Alberta and Ontario, she maintains long-term patient relationships through personalized care approaches.
Krista Smith
RVT
Krista Smith, registered since 2008, specializes in surgical patient management. Her organizational skills ensure smooth clinic operations while maintaining compassionate patient advocacy throughout all stages of care.
Questions
What makes your clinic cat-friendly?
We have a dedicated cat-only space with pheromone diffusers, separate waiting areas, and staff trained in feline-specific handling techniques to reduce stress for our feline patients.
Do you offer after-hours emergency care?
While we don't provide 24/7 services, we recommend local emergency facilities for after-hours care and offer house calls for urgent situations during regular business hours.
What payment methods do you accept?
We accept major credit cards, debit payments, and cash for in-clinic services. Our online store processes payments through secure credit card transactions for home deliveries.
How does the Free Vaccines for Life Program work?
This program covers core vaccines when pets receive annual wellness exams. Regular check-ups ensure preventive care remains current while allowing early detection of potential health concerns.
Can I schedule a facility tour?
Yes, we welcome facility tours to help pets and owners become familiar with our environment. Contact us to arrange a convenient time for your personalized clinic visit.
Do you provide care for exotic pets?
While our primary focus is cats and dogs, we offer basic care for common small mammals. Please contact us to discuss specific exotic pet needs before scheduling appointments.
Reviews (6)
Jamie Saunders
Jan 15, 2022
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We are fairly new clients to this clinic but I am already very impressed with the level of care my dogs have recieved. All of the staff are friendly, upbeat and seem to truly care about the animals in their care. Absolutely reccomend this clinic and all of the wonderful people found within it.
Stewart Marsh
Nov 23, 2021
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Our first visit at their beautiful new clinic. Our chocolate lab Baxter has a bit of stress and anxiety when visiting Ventinaries however they were more than excellent with him. They showed professionalism patience and went above and beyond to help keep Baxter as calm as they could. Very through in his examination and administering two shots. I was more than happy with all they were able to do. Well done Richmond Vetinary Clinic. Would highly recommend them to service your pets needs. Big thank you from Baxter and the Marsh's.
Marissa Taylor
Nov 14, 2021
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Positive:Professionalism,Quality,Reliability,Responsiveness,Value
Amazing service and kindness towards my familys high energy but very lovable dog, they even called to check up on him which was so nice! We have switched vets since receiving such amazing service, highly recommend! Zippy thanks you!!
Amazing service and kindness towards my familys high energy but very lovable dog, they even called to check up on him which was so nice! We have switched vets since receiving such amazing service, highly recommend! Zippy thanks you!!
Stephanie Holt
Nov 01, 2021
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I highly recommend Richmond Veterinarian Clinic.Dr Rendall is one of the best veterinarians I have ever met . Very honest and even with covid takes the time to come out with your animal to discuss the visits. Worth the drive
Amey Simkins
Oct 22, 2021
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Had an emergency with my cat today and they got us in within 10 minutes of my call. Unfortunately he crossed the rainbow Bridge and the staff were absolutely amazing and so comforting. They were patient, compassionate and caring. Thank you so much.
Tawny Stowe
Sep 13, 2021
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This was our first time bringing an animal here and the whole team was so helpful! They helped me with the rescue agency and were gentle and kind with the dog too. We will be adopting an animal from the rescue and be back as our permanent vet!
