Business Details
22 Years
experience
Emergency
services
Your Trusted Property Management Partner in Whistler, BC
Whistler Reception & Property Care has been delivering professional property management and vacation rental services in Whistler since 2004. Our team, composed of long-time Whistler residents, brings decades of combined experience in hospitality and property operations. We specialize in seamless guest experiences, absentee owner support, and comprehensive property care, including check-in services, maintenance coordination, and concierge assistance. Our commitment to local expertise and reliable service ensures property owners and guests receive tailored solutions. With a focus on communication and preventative maintenance, we manage properties across Whistler, including Deer Lodge and Glacier Lodge.Our 24/7 emergency support and secure key management systems provide peace of mind for owners. As a trusted partner, we combine personalized service with industry-leading standards to maximize rental success and guest satisfaction. Our teams deep understanding of Whistlers unique market dynamics ensures effective problem-solving and operational efficiency. We pride ourselves on fostering long-term relationships built on transparency, accountability, and exceptional service delivery.
Services
Vacation Rental Management
Seasonal Homeowner Services
Front Desk for Strata Properties
Concierge Services
Housekeeping
Maintenance & Renovations
Guest Check-In
Property Inspections
Transportation Booking
Activity Reservations
Details
- Year established: 2004
Highlights and features
- We offer 24/7 emergency assistance for urgent property needs.
- Our team has over a decade of senior property management experience.
- We provide secure key storage and property access coordination.
- We coordinate maintenance, housekeeping, and service providers efficiently.
- Our personalized concierge services enhance guest experiences.
What people say
Exceptional service
Reliable property management
Personalized guest support
Stress-free operations
Increased rental success
Services
Vacation Rental Management
We manage vacation rental properties with check-in coordination, guest communication, and maintenance oversight. Our services ensure owners maximize revenue while guests enjoy seamless stays. We handle key programming, security deposits, and property readiness for rentals.
Seasonal Homeowner Services
Our seasonal services include property inspections, leak detection, and preventative maintenance for absentee owners. We prepare homes for occupancy and manage renovations to preserve property value. Monthly inspections ensure security and operational integrity for unoccupied homes.
Front Desk Operations
We operate 24/7 front desks for strata properties, providing guest check-in, key management, and concierge services. Our staff coordinates maintenance requests and emergency responses. This centralized support enhances owner and guest satisfaction through consistent service delivery.
Concierge Services
Our concierge team books transportation, lift tickets, and local activities for guests. We offer grocery delivery, equipment rentals, and personalized guest meet-and-greet services. These amenities enhance visitor experiences while reducing owner logistical burdens.
Maintenance Coordination
We manage maintenance requests including plumbing, electrical, and HVAC issues. Our team schedules inspections, coordinates contractors, and oversees renovation projects. Proactive maintenance prevents costly repairs and maintains property standards for rental readiness.
People
Cheryl Waters
CEO
Cheryl Waters has over 20 years of Whistler property management experience. She founded Whistler Reception Services in 2004 and specializes in resort operations. Her leadership focuses on guest satisfaction and owner support.
Samantha Kiskiras
Director of Operations
Samantha Kiskiras manages daily operations with expertise in owner relations and property logistics. She coordinates check-in services and membership programs. Her 15+ years in Whistler hospitality ensure operational excellence.
Michel Gendreau
Property Care Manager
Michel Gendreau oversees maintenance and seasonal homeowner services with 40+ years in Whistler construction. He manages renovations and preventative care programs. His technical expertise ensures property integrity and compliance.
Questions
What vacation rental services do you offer?
We provide check-in coordination, guest communication, key management, and maintenance oversight for vacation rentals in Whistler.
Do you offer 24/7 emergency support?
Yes, we provide 24/7 emergency assistance for property issues and guest needs.
What are your membership levels?
We offer Bronze, Silver, Gold, Platinum, Diamond, and Elite membership tiers with varying service levels.
How do you handle property maintenance?
We conduct inspections, coordinate repairs, and manage renovations through our experienced maintenance team.
Can you assist with seasonal homeowner needs?
Yes, our Elite membership includes monthly inspections, preventative maintenance, and pre-arrival preparations for seasonal homes.
Where are your check-in locations?
We operate check-in desks at Deer Lodge (4314 Main Street) and Glacier Lodge in Whistler, BC.
Reviews (1)
Ingrid Menninga
Dec 05, 2015
Report
Stayed in an apartment that we rented through Airbnb that Whistler Reception Services managed. Was charged a $150 fee after we returned the keys even though we contacted Whistler Reception Services and made arrangements to courier the key back. The contract said if we returned the key, we would get our deposit back. Good thing I sent it registered mail so I know they received it. Ended up writing a bad review for our Airbnb host, and having to call VISA for fraudulent charges.
