Business Details
32 Years
experience
Emergency
services
Your Trusted Travel Partner in Calgary, AB
Tierone Travel is a Canadian-owned boutique host agency with over three decades of experience in crafting personalized travel experiences. Since 1994, we have cultivated respected relationships with global suppliers, ensuring access to exclusive opportunities and tailored solutions for every traveler. Our consultants bring decades of expertise, specializing in diverse travel niches from adventure and luxury to corporate and family vacations. Recognized as a top performer in an international network of 850+ agencies, we prioritize client satisfaction through meticulous planning, 24/7 support, and a commitment to exceeding expectations.Our dedication to quality service is reflected in our partnerships with leading travel organizations and our ability to transform travel dreams into seamless realities. We take pride in fostering sustainable tourism through initiatives like supporting Nature Canada and KIVA, ensuring our impact extends beyond unforgettable journeys.
Services
Vacation Planning
Corporate Travel
Adventure Travel
Luxury Cruises
Family Vacations
Destination Weddings
Group Travel
Solo Travel
Sustainable Tourism
Travel Insurance
Details
- Year established: 1994
Highlights and features
- We offer 30+ years of expertise in personalized travel planning
- Our consultants specialize in niche markets like luxury cruises and adventure travel
- We provide 24/7 support for unexpected travel challenges
- Recognized as top performers in an international agency network
- Canadian-owned with deep local knowledge of global destinations
What people say
Rockstars
Go above and beyond
Prompt solutions
Flawless trip
Perfect holiday
Services
Vacation Planning
Our vacation planning service creates customized itineraries for individuals and families. Consultants specialize in destination research, accommodation selection, and activity coordination. Clients receive personalized recommendations based on travel preferences, budget, and special occasion requirements.
Luxury Cruises
We offer premium cruise planning for ocean and river voyages. Our specialists access exclusive amenities, preferred cabin selections, and value-added benefits through supplier partnerships. Services include itinerary matching, onboard credit optimization, and shore excursion coordination.
Corporate Travel
Our corporate travel service manages business-related journeys for individuals and groups. Features include negotiated corporate rates, duty-of-care compliance, and 24/7 emergency support. Consultants handle complex itineraries for conferences, incentive trips, and executive travel.
Adventure Travel
Specialized adventure travel planning covers destinations like Antarctica, Africa, and South America. Our experts arrange guided expeditions, wildlife safaris, and cultural immersions with safety-focused logistics and specialized insurance options.
Destination Weddings
We coordinate full-service destination weddings in global locations. Services include venue selection, vendor management, guest travel arrangements, and local regulatory compliance. Consultants provide destination-specific expertise for seamless wedding experiences.
People
Shelley Ewing
President / Director
With roots in Zambia's safari industry, Shelley brings 40+ years of travel expertise. She co-founded Tierone Travel in 1994 and specializes in African destinations, leveraging lifelong connections in wildlife tourism.
Shelley Parry
General Manager
Shelley drives sales growth and marketing strategy with 25+ years in travel franchising. She focuses on agent development and supplier relationship management to enhance service capabilities.
Randa Nemish
Finance Manager
Randa oversees financial operations with 40+ years in travel industry accounting. Her expertise ensures stable financial management while maintaining personalized client service standards.
Anita Stefanyk-Malo
Travel Consultant
Specializing in Caribbean destinations, Anita provides expert recommendations with attention to detail. Clients praise her problem-solving skills and ability to create stress-free vacation experiences.
Beth Beier
Corporate Travel Specialist
With 20+ years in corporate travel, Beth manages complex group arrangements for incentive trips and conferences. Her industry contacts ensure exclusive access to premium services for business clients.
Questions
What travel specialties do your consultants offer?
Our experts specialize in luxury cruises, adventure travel, destination weddings, corporate travel, and family vacations with global destination expertise.
Can you help with last-minute travel arrangements?
Yes, we offer last-minute getaway planning through partnerships with suppliers like Sunwing and Royal Caribbean for urgent travel needs.
Do you provide travel insurance options?
We include comprehensive travel insurance options during booking to protect against unexpected disruptions or medical emergencies.
How are your consultants qualified?
Our team includes specialists with decades of experience, industry certifications, and recognized awards from leading travel organizations.
Reviews (6)
Mzungu Mwamba
Jul 24, 2021
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I was in a tough situation and had a bad phone experience. I was so hopeful when somebody picked up the phone but the lady was kind of mean and didn't want my business because I was calling from another country trying to get home to Victoria. Maybe I don't understand how travel agents work but I know how manners work.
Tanis Abuda
Jan 13, 2020
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I am guessing they do most of their business online these days as I had a really hard time finding my way into their office. They are located on the second floor of the building but it isn't very obvious how to access it from the outside even though you can see their flags outside of the building. They helped me right away even though I was just a walk in.
Jess W.
Nov 13, 2016
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Worst travel company ever!! Wish there was a zero stars option....was in a group booking and had nothing but issues from the start, from losing my deposit ( had to confirm through my own bank records that she accepted the transfer)to having to chase the travel agent down for details, travel document's , and proper receipts. Also there were multiple incorrect quotes and dates given, in the end I thought I was going on a 10 day vacation by what the email stated only to find out it was changed AFTER I PAID to 7 days. All the agent could say was that it was a typo. I was so disappointed in the
John Gordon
Aug 05, 2015
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Tier One went above-and-beyond expectations to help me get my trip back on track after I did my best to mess it up. Thank-you for saving my trip to Africa!
Pat Nichol
May 30, 2013
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I have had Karen Dodd of Tier One Travel as a travel agent for years. I always get not only the best service, but the best prices and the best routes. I wouldn't travel without checking with her first.
Nancy T.
Aug 19, 2011
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This review is about the Victoria (BC) office of Tier One Travel. I have been travelling and living around the world for the last nine years and have never - ever - encountered such an unprincipled company. In a nutshell, I wrote and asked how much it would cost to extend my stay in the country I was visiting. Without authorization from me - and without even hearing back from me - the agent went ahead and charged nearly $500 to my visa account. She had obviously saved my account details from the transaction where I paid for the original ticket. I found out my itinerary had been changed when
