Business Details
38 Years
experience
Trusted Appliance Sales & Service in Sarnia
North End Appliance was founded in 1988 by Ronan O'Donnell and co-owned by Jon Leppington. We operate with a foundation of family values, serving three generations of clients in Sarnia and Lambton County. Our team brings over 30 years of combined experience in helping customers find the right appliances for their needs and budgets. We prioritize customer satisfaction, ensuring every interaction reflects the courtesy and care our clients deserve. As a community-focused business, we support over 50 local charities and sponsor minor sports teams. Our services include appliance sales, installation, and repair, backed by qualified technicians and personalized support.We offer free delivery in Sarnia, Bright's Grove, Petrolia, and Corunna, with competitive pricing on top brands like Whirlpool, Maytag, and KitchenAid. Our commitment to quality extends to annual training for staff and partnerships with trusted suppliers. We provide installation services, including gas and water connections, and prioritize existing customers for service requests. With a legacy of trust and a focus on evolving customer needs, we remain a reliable choice for home appliance solutions.
Services
Appliance Sales
Installation Services
Repair Services
Free Delivery
Pre-Order Products
Details
- Year established: 1988
Highlights and features
- We have over 30 years of experience in the appliance industry.
- Our team provides personalized service tailored to your budget.
- We support local charities and prioritize community needs.
- Our qualified technicians offer reliable installation and repair services.
- We carry a wide selection of top-name brands in stock daily.
What people say
Knowledgeable staff
Competitive pricing
Reliable delivery
Community involvement
Family-owned service
Services
Appliance Sales
We offer a wide selection of top-name brand appliances, including refrigerators, washers, dryers, and cooking appliances. Our inventory includes energy-efficient models and specialty products to meet diverse household needs. Customers receive expert guidance to choose appliances that fit their lifestyle and budget.
Installation Services
Our qualified technicians provide professional installation for all purchased appliances, including gas and water connections. We ensure safe, correct setup to optimize performance and longevity. Installation services are prioritized for existing customers and backed by supplier-trained expertise.
Repair Services
We offer comprehensive repair services for appliances, including those purchased elsewhere. Our technicians receive annual training to handle modern appliance technologies. Repairs focus on restoring functionality while minimizing downtime for homeowners.
Free Delivery
Complimentary delivery is available in Sarnia, Bright's Grove, Petrolia, and Corunna. Our bonded delivery team ensures careful handling and prompt service. Old appliance removal is also available upon request to simplify the transition.
Pre-Order Products
Customers can pre-order upcoming appliances, including specialty items like undercounter refrigerators and smart laundry systems. We provide updates on availability and ensure priority processing for pre-ordered items.
People
Ronan O'Donnell
Co-Owner
Ronan founded North End Appliance in 1988, building a legacy of trust through family values and customer-focused service. He oversees operations and community engagement, ensuring the business maintains its commitment to quality and local support.
Jon Leppington
Co-Owner
Jon partners with Ronan to lead North End Appliance, focusing on product selection and staff development. With decades of industry experience, he ensures the team delivers expert advice and solutions tailored to each customer's needs.
Questions
What brands do you carry?
We stock top brands like Whirlpool, Maytag, KitchenAid, JennAir, and Amana, including energy-efficient and specialty models.
Do you offer delivery outside Sarnia?
Free delivery is available in Sarnia, Bright's Grove, Petrolia, and Corunna. Contact us for rates to other areas.
Can you install appliances purchased elsewhere?
Yes, our technicians provide installation services for appliances bought from other retailers.
Are repair services available for all appliance types?
Our service department handles most major appliances, including refrigeration, laundry, and cooking equipment.
Do you have pre-order appliance options?
Yes, we offer pre-order access to upcoming models with updates on availability and priority processing.
Reviews (6)
Jax
Aug 10, 2021
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Ordered a washer & dryer and did not receive until 21 months later. Yes, 21 months. Nearly two years.
Ordered a fridge, stove, dishwasher, and microwave in March, was told all pieces except the fridge were in at the store to later to be told both the fridge and stove were not available in August. Ended up having to go with a mismatched set at an additional cost of $500. No communication whatsoever from the company with any order updates.
Was promised delivery of all the mismatched pieces on the same day. They did not deliver one of the pieces and said nothing about it. Called and they guaranteed
Ordered a fridge, stove, dishwasher, and microwave in March, was told all pieces except the fridge were in at the store to later to be told both the fridge and stove were not available in August. Ended up having to go with a mismatched set at an additional cost of $500. No communication whatsoever from the company with any order updates.
Was promised delivery of all the mismatched pieces on the same day. They did not deliver one of the pieces and said nothing about it. Called and they guaranteed
Chelsey Pozdyk
Jun 21, 2021
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My landlord ordered a stove for delivery today to my address. I waited home all day but the stove never arrived. My landlord provided me me the telephone number of the delivery people to call 2 hours after their scheduled delivery time. They told me that they had been here already . I have a security camera at my front door that assures me that no one has been here all day. I called the store to attempt to reschedule and they indicated it would take another full week to be delivered due to incompetence on their end even though I have already thrown out my stove this morning. said "get creative
B. D.
Mar 10, 2021
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Well as usual it happened unexpectedly, we needed a new washer and dryer and we thought we would go with north end appliance because we heard good things and they service what they sell and this was very important to me. After purchasing, delivery and set up I had some questions why my 5 day old Maytag washer/dryer wasn't performing (drying) like the sweet talking salesman promised. I had a rude awaken when I called and spoke to John in service. Not only was I bothering him with my call he had attitude and was too busy to even ask him anything. He was sure to warn me about service costs and to
Billy Evergreen
Oct 26, 2020
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For a place that does a lot of local advertising, the person that I assume is the owner certainly isn't a very friendly person. Perhaps he should consider taking a customer service course or just generally learn how to treat customers like respected fellow human beings. This guy comes across and crusty, grumpy and is rather condescending. The woman who works here, Sue I believe is way for friendly than the old dude. Hopefully his lack of respect doesn't rub off on her.
Mary M.
May 20, 2020
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I thought I would give North End Appliance another try as I had moved and needed new appliances. I went into their store and could not find anything that would work in my townhouse. The sizes wouldn't work and I couldn't get matching appliances. So I did give them another chance but it was a no go. I believe In reviews and I use them all of the time. If I'm happy and I can find what I'm looking for and it gives me a long good service I am over the moon. I make sure to write a review and if I'm happy I make sure that is reflected in my review. Go for yourself, visit their
Sarah B.
Dec 16, 2017
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If I could give zero stars I would. They helped me pick out a kitchen set and they suggested a Maytag gas range and oven combo. When I tried to use the Aqualift self cleaning feature it didn't work at all. I googled this Aqualift cleaning feature to find out that they are involved in a class action lawsuit as it is not a self cleaning oven at all. North End is supposed to be appliance specialists and knowingly sold me an oven with a faulty / non functional self cleaning. As well, when they promised installation of the appliances they charged an extra 400 dollars. When I argued that I had spent