Business Details
50+ Years
experience
Emergency
services
Your Trusted Taxi Service in Kitchener Since 1946
Since 1946, United Taxi has been the premier transportation provider in the Region of Waterloo, dedicated to delivering safe, reliable, and innovative services. As Kitchener-Waterloo's largest and most modern taxi company, we operate a fleet of 81 vehicles, including 5 wheelchair-accessible vans and 70% hybrid electric sedans, reflecting our commitment to environmental sustainability and accessibility. Recognized with the City of Kitchener's Business Heritage Award for 75 years of service, we combine decades of experience with cutting-edge technology, including a computerized dispatch system and mobile app, to meet evolving customer needs.Our team prioritizes community engagement, customer satisfaction, and continuous improvement, evidenced by our early adoption of accessible transportation solutions and eco-friendly practices. With 24/7 availability for door-to-door service, parcel delivery, and emergency battery boosts, we remain focused on providing value-driven transportation solutions tailored to both individual and corporate clients.
Services
Door-to-Door Service
Airport Transfers
Wheelchair Accessible Vans
Battery Boosts
Parcel Delivery
24/7 Taxi Service
Hybrid Vehicle Rides
Corporate Accounts
Gift Certificates
Pre-booked Reservations
Details
- Year established: 1946
Highlights and features
- We've provided transportation solutions in the region since 1946
- Our fleet includes 5 wheelchair-accessible vans introduced 20 years before competitors
- 70% of our 81 vehicles are hybrid electric for environmental sustainability
- 24/7 service available for urgent transportation needs
- Award-winning customer service recognized by Kitchener Record readers
Associations and certifications
- City of Kitchener Business Heritage Award
What people say
Safe and courteous drivers
Wheelchair accessible vans
Eco-friendly hybrid vehicles
24/7 availability
Prompt battery boost service
Services
Door-to-Door Service
Our core transportation service provides point-to-point rides within Kitchener-Waterloo and surrounding areas. With 81 vehicles including hybrids and accessible vans, we accommodate diverse needs from daily commutes to special events. Drivers assist with groceries and mobility challenges, emphasizing safety and courtesy. This service forms the foundation of our 70+ year commitment to community transportation.
Wheelchair Accessible Vans
We pioneered accessible taxi service in the region with 5 wheelchair vans introduced 20 years before regulatory requirements. Trained drivers and specialized equipment ensure safe transportation for passengers with mobility challenges. Our service partners with Mobility Plus and local school boards, maintaining priority scheduling while accommodating spontaneous needs within our 24/7 operational framework.
Airport Transfers
Specialized transportation to and from Toronto Pearson Airport with flat-rate pricing starting at $100. Our 24-hour pre-booking system ensures timely arrivals, while trained staff coordinate with airport authorities for efficient pickups. Service includes compound fees and waiting time allowances, with clear policies for flight delays and luggage requirements, serving up to four passengers per vehicle.
Battery Boost Service
Quick roadside assistance for dead car batteries, typically resolved within 10 minutes. For $25, our drivers provide immediate jump-starts using specialized equipment, avoiding costly tow truck fees. Available 24/7 across our service area, this service demonstrates our commitment to unexpected transportation emergencies beyond standard taxi operations.
Parcel Delivery
24/7 on-demand package delivery between Kitchener-Waterloo locations. Using our taxi fleet's existing infrastructure, we offer time-sensitive deliveries at standard taxi rates without additional fees. Ideal for businesses requiring urgent document transfers or individuals needing immediate item transport, maintaining the same reliability standards as our passenger services.
Questions
How do I book an airport transfer?
Book through our website at least 4 hours in advance. Airport pickups require pre-payment and cannot be arranged via our mobile app. Contact us directly for out-of-town bookings.
What payment methods do you accept?
We accept cash, debit, Visa, Mastercard, and American Express for all services including taxi rides, battery boosts, and parcel deliveries.
Are wheelchair accessible vehicles available?
Yes, we have 5 wheelchair-accessible vans. While we prioritize pre-booked reservations for these vehicles, we make every effort to accommodate spontaneous requests within our service area.
Do you service areas outside Kitchener-Waterloo?
Yes, we provide out-of-town service with pricing available on our website. Additional fees apply for airport pickups outside Kitchener-Waterloo, determined by distance from our base.
What happens if my flight is delayed?
Our dispatch team monitors flight schedules. For unplanned delays, we'll adjust pickup times accordingly. Please notify us directly if your flight changes significantly from the booked time.
Can I request a car seat for child passengers?
Child car seats are required by law for children under 8. We offer car seat delivery/pickup service within Kitchener-Waterloo for $30 when booked in advance.
Reviews (6)
Blaise Corbett
Jan 20, 2022
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I needed a boost on my battery in the car. Their advertisement stated they did boosts at a flat rate of $20. Excellent price. Excellent service. Throughout my life I have used their cab service hundreds of times.
Again, excellent service.
Again, excellent service.
Kristen Stratford
Jan 09, 2022
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Waited at Wal-Mart for 20 minutes for one of their cars. I called twice in that time. First time was told the car was just a few minutes out. The second time I called I was told there was some issue with my car and they were trying to find someone to take the call. Next time, call and update your customer. I called Waterloo taxi from the Wal-Mart cab request button and a taxi was ready in 2 minutes. This company has gone extremely downhill. Choose one of the many others.
Alexis Jieun Bae
Dec 18, 2021
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I always use United Taxi whenever I need a transportation to the airport. They always send me a link with drivers information and his/her real-time location on a pickup day. Reasonably priced.
Sharron C.
Dec 17, 2021
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Positive:Punctuality,Quality,Value
Taxi drive Milan B is very polite and respectful and United Taxi has a great employee representing their company. Thanks
Taxi drive Milan B is very polite and respectful and United Taxi has a great employee representing their company. Thanks
Ahijah Watson
Dec 01, 2021
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It would be helpful if there were more taxis available around 5am for those who have to be at their destination by 6am. Its frustrating when it just shows status waiting and theres nobody to reach.
Farshid Sadatsharifi
Nov 12, 2021
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The worst taxi service I have ever used in tree different countries in my entire life. Socially and morally harsh and rude to a person with disability like me. No manager available to complaint and no form in their website to follow up. If Google have had zero Star definitely it deserves ZERO.