Crossroads uses evidence-informed practices to get results. We bring together the latest the research has to offer, our clinical experience, and the expertise you bring as the person who knows your child and family best. The CPS philosophy is at the heart of everything that we do here at Crossroads.
That's because we firmly believe that children (and families) do well if they can. While conventional wisdom would have us believe things like: "kids only do well when they want to" or "bad behavior is the result of bad parenting", we believe that children and families want to do well, and we work with them to address what's getting in the way.
That's because we firmly believe that children (and families) do well if they can. While conventional wisdom would have us believe things like: "kids only do well when they want to" or "bad behavior is the result of bad parenting", we believe that children and families want to do well, and we work with them to address what's getting in the way.
Services
Media Room
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Crossroads Children's Mental Health Centre is Ottawa's community leader in mental health services for children under the age of 12. Crossroads speaks up with and for parents and children grappling with mental health in the community. Our team is always willing to answer your questions about child and early mental health, including infant mental health.
Contact Us
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We are always happy to answer your questions and provide more information on our services. PROGRAMS: For additional information on any of our programs please call 613-723-1623, extension 232. REFERRALS: If you wish to make a referral and/or request services for your child, please contact our Intake Department at 613-723-1623, extension 232.
Comments Process
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We welcome all comments, suggestions, and concerns regarding any aspect of our services, facilities, and employees at Crossroads Children's Mental Health Centre. All feedback is important to us and addressed by a member of our team in a timely manner. For all feedback, please reach out to us using the method below most convenient to you.
Complaints Process
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We are here to help. As part of our commitment to deliver the best possible services for children and families, Crossroads has established a complaints process. Should you have a concern about any aspect of our services, the first step is to speak directly with your care team worker.
If this does not resolve your concern, or if you do not feel comfortable discussing the issue with your care team member, please contact us to address this with a supervisor: scybulski@crossroadschildren.ca or 613-723-1623259.If you are unsatisfied with how your concern has been addressed, please contact our executive director who will attempt to provide a resolution to the problem: enquiries@crossroadschildren.ca or 613-723-1623228.
If this does not resolve your concern, or if you do not feel comfortable discussing the issue with your care team member, please contact us to address this with a supervisor: scybulski@crossroadschildren.ca or 613-723-1623259.If you are unsatisfied with how your concern has been addressed, please contact our executive director who will attempt to provide a resolution to the problem: enquiries@crossroadschildren.ca or 613-723-1623228.
Accessibility Feedback
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Crossroads welcomes your comments, questions and suggestions regarding the provision of our services to people with disabilities. We strive to provide services in an accessible manner and your feedback is important to help us serve you better. Please contact Lynn LaHam at llaham@crossroadschildren.ca to provide feedback and/or request documents in accessible formats.
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