Business Details
50+ Years
experience
Emergency
services
Your Trusted Financial Partner in Northern BC
Northern Savings Credit Union Credit Union has served Northern British Columbia for over 85 years, operating as a member-owned financial cooperative rooted in community values. We prioritize local needs through personalized banking solutions, including chequing and savings accounts, mortgages, credit cards, and insurance products tailored to individuals and businesses. Our commitment to financial wellness extends to youth programs, community funding initiatives, and partnerships that strengthen regional economic resilience. With branches in Masset, Prince Rupert, Daajing Gilds, and Terrace, we combine digital innovation with in-person service to meet modern banking demands.Our team of financial experts provides unbiased advice, emphasizing transparency and accessibility in all transactions. Recognized for exceptional customer service, we resolve 90% of complaints internally within 10 business days through a structured, member-focused process. As stewards of community capital, we reinvest locally through initiatives like the INSPIRE Fund, supporting grassroots projects that align with Truth & Reconciliation Commission principles. Our digital transformation includes online account opening and 24/7 card support, while maintaining traditional banking accessibility for all demographics.
Services
Chequing Accounts
Savings Accounts
Mortgages
Credit Cards
Insurance Solutions
Details
- Year established: 1939
Highlights and features
- We operate as a member-owned cooperative with 85+ years of Northern BC banking experience
- Our local decision-making ensures tailored financial solutions for regional needs
- We reinvest in communities through the INSPIRE Fund and reconciliation initiatives
- We offer 24/7 cardholder support and digital account management tools
- Our complaint resolution process achieves 90% satisfaction within 10 business days
What people say
Friendly and helpful staff
Quick mortgage approval process
Community-focused initiatives
Exceptional service quality
Local market understanding
Services
Chequing Accounts
Our chequing accounts provide flexible money management solutions with multiple access options. Designed for everyday transactions, these accounts feature no monthly fees for young adults under 26 and various features to suit different financial needs. Members benefit from 24/7 digital access and local branch support for personalized assistance with account management.
Mortgages
Northern Savings Credit Union offers customized mortgage solutions including fixed-rate, variable-rate, and business-specific options. Our local experts provide personalized guidance through the homebuying process with competitive rates and flexible terms. We specialize in Northern BC market conditions and offer pre-approval services to streamline property purchases.
Credit Cards
We provide diverse credit card options including cashback rewards, low-interest, and no-annual-fee cards. Our members receive 24/7 fraud protection and flexible payment options through Collabria Credit Cards. CardWise online services allow easy account management and activation features for enhanced convenience.
Insurance Solutions
Our insurance services cover home, auto, recreational vehicles, pets, and travel needs with policies tailored to Northern BC conditions. Partnering with trusted providers, we offer competitive rates and local claims support. Life insurance options include term, permanent, disability, and critical illness coverage for comprehensive financial protection.
Investment Services
We offer term deposits, mutual funds, TFSA/RRSP accounts, and online trading platforms through Qtrade Direct Investing. Our financial planners help create personalized investment strategies using Aviso Wealth's expertise. Members access competitive rates and ESG investment options for responsible wealth growth.
Questions
How do I open a new account?
Visit our website to start the digital account opening process or contact any branch for in-person assistance.
What mortgage options are available?
We offer conventional, insured, and business mortgages with flexible terms tailored to Northern BC market needs.
Are there student banking benefits?
Students with 60%+ course load receive fee waivers and special credit card offers through our student banking program.
How do I report a lost card?
Call 1-888-277-1043 for lost MemberCard Debit Cards or 1-855-341-4643 for lost Collabria Mastercards.
Do you offer investment services?
Yes, we provide term deposits, mutual funds, TFSA/RRSP accounts, and online trading through Qtrade Direct Investing.
What insurance products are available?
We offer home, auto, recreational, pet, travel, and life insurance solutions through trusted partner providers.
Reviews (1)
Ryan Barnes
Sep 06, 2018
Report
The customer service here has gone down in recent years. I have had cards "replaced" at random and without warning leaving my funds inaccessible for weeks at a time. It has also been difficult, bordering on impossible to get a call through to their reps.