Business Details
12 Years
experience
Electric Bikes & Accessories in Richmond, BC
At Richmond E Bike, we design and develop our own line of electric bikes, Thunder E-Bikes, right here in Richmond, BC. Founded in 2014, we pride ourselves on creating high-quality, locally tailored electric bikes that cater to diverse rider needs, from all-terrain models to folding e-bikes. Our team combines over 20 years of mechanical expertise with a deep understanding of rider feedback to refine every model. We offer comprehensive in-house service and repairs, ensuring long-term reliability for every bike we sell.Our commitment to innovation is reflected in our use of cutting-edge battery and motor technology, while our customer-centric approach guarantees honest advice and personalized support. With a focus on community and sustainability, we aim to make electric biking accessible and enjoyable for riders across Canada and beyond.
Services
Electric bikes
E-bike parts
Accessories
Service repairs
Battery charging
Test rides
Financing options
Nationwide shipping
Used e-bikes
Custom builds
Details
- Year established: 2014
Highlights and features
- Family-run with over 20 years of mechanical expertise
- In-house service center for repairs and diagnostics
- Curated e-bike lineup designed for real-world riders
- Locally tailored designs based on rider feedback
- Nationwide shipping and comprehensive warranty support
What people say
Great service
Excellent trike quality
Fast delivery
Expert repairs
Personalized support
Services
Electric Bikes
Richmond E Bike offers a full range of Thunder E-Bikes designed for diverse needs. From folding models to all-terrain fat-tire bikes, our lineup combines cutting-edge motor and battery technology with rider-focused design. Each bike is built to deliver power, comfort, and long-term reliability for urban commuting and outdoor adventures.
Service Repairs
Our certified technicians provide comprehensive mechanical and electrical repairs for all e-bike brands. Services include diagnostics, battery maintenance, motor tune-ups, and part replacements. With specialized expertise and genuine components, we ensure optimal performance and safety for every repair job.
Battery Charging
We offer high-quality lithium-ion batteries from trusted brands like Samsung and Panasonic. Services include battery diagnostics, charging solutions, and replacement options. Our team ensures proper maintenance to maximize battery lifespan and performance for all Thunder E-Bike models.
Accessories
Enhance your ride with our selection of e-bike accessories. Choose from racks, locks, lights, helmets, and child seats. All products are tested for compatibility and durability to complement Thunder E-Bikes and improve safety, convenience, and comfort.
Used E-Bikes
Find discounted pre-owned and demo e-bikes with low mileage and full service history. Our certified used inventory includes Thunder E-Bikes and select other brands, all inspected and tuned for reliable performance at competitive prices.
People
Tram Pham
Sales Manager
Tram Pham brings a passion for customer service and e-bike education to Richmond E Bike. With a focus on personalized support, she helps riders find the perfect Thunder E-Bike for their needs, ensuring a seamless purchasing experience.
Tung Nguyen
Service Manager
Tung Nguyen leads our service department with over 20 years of mechanical expertise. Specializing in e-bike diagnostics and repairs, he ensures every Thunder E-Bike meets rigorous performance and safety standards before leaving our shop.
Questions
What types of electric bikes do you sell?
We offer Thunder E-Bikes including folding, fat-tire, mid-drive, and cargo models, along with used/demo options and specialty tricycles.
Do you provide service for non-Thunder e-bikes?
Yes, our service center repairs all makes and models of electric bikes, including electrical diagnostics and mechanical maintenance.
What warranty options are available?
All Thunder E-Bikes include manufacturer warranties. Extended coverage options are available for batteries and components at purchase.
Can I test ride an e-bike before buying?
Yes, we offer test rides at our Richmond showroom to help you experience Thunder E-Bikes firsthand.
Do you ship outside Canada?
Yes, we ship Thunder E-Bikes to the United States and select international locations.
What payment methods do you accept?
We accept major credit cards, PayPal, bank transfers, and offer financing options for qualified buyers.
Reviews (6)
Florence Lee
Jan 27, 2022
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Excellent eBike shop!! The professionalism was outstanding, my needs were meant and then some. Tram and Hoang were awesome, ran beside me as I test road the Thunder 20" Step-through Fat Tires E-bike. The step through style fit my needs, to be able to get on and off comfortably, to seat on a comfortable seat, and have my feet flat footed on the ground made me feel secure. The handle bars are for cruising not racing so no pressure on your hands. They fit the bike to me. So excited to be able to ride an electric bike with my bad knee and not worry about safety. Highly recommended.
Bee Ph
Jan 27, 2022
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Totally sacrificed. I love my ebike! I purchased this bike 6 months ago, was very excited because its my first ebike I ever ride on. Its a very nice one, well-built, great design, easy to ride, my best investment so far. The customer service is excellent, I werent sure with one is suitable for me and I were not familiar with electric bikes at all, the sale person provided me with all knowledge and details about their products with passion and very patient with me. ( Im quite picky tho). What best about this store is that they have all services about maintenance and fixing the bikes
Lyly Tang
Nov 03, 2021
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Quality components, high performance and great selection of electric bikes offered here. The staff is very kind, helpful and willing to take time to help each and every client. I highly recommend them.
Levon Sarkisyan
Sep 25, 2021
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I am not usually writing any reviews , just give a relevant amount of stars, but after Actually getting a sarcastic bullying reply for giving one star and a dishonest claims which is to say the least was false, I am adding that review. It is logic when you find funny that your customers who paid you money want something that was promised by you. It is funny to promise warranty and then to say , oh there is no warranty for that. It is very funny that the lady in the shop actually was as rude as it could get from the start, and started yelling at me , (not me yelling at her), constantly interrupting
Emma Wilkinson
Sep 19, 2021
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I would rate zero stars if I could. Do NOT buy a bike here, they do NOT have a warranty and you will end up paying hundreds for unsatisfactory work. I went in and got my gears replaced; they said the warranty is no longer valid AND the plastic gears that they put (altogether costing almost 300) broke within ONE MONTH of repair! And they wont fix it without charging me for the labour again! Absolute disgrace of a business. You should be ashamed. Take your services elsewhere to people that will actually help and not just steal your money.
John Rose
Aug 30, 2021
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Great place to buy an ebike they just replaced my battery for me and did some work on my brakes prices are reasonable and the work is professional. I like the way the shop is organized. I also had my brakes on my electric scooter worked on. Great experience overall.
