Business Details
24 Years
experience
Trusted Fireplace & Stove Services in Clifford
Hearth & Leisure was founded on a deep appreciation for wood as a renewable, locally sourced fuel that benefits both the environment and economy. Since 2002, we have expanded our offerings to include pellet stoves, gas fireplaces, and outdoor heating solutions to meet diverse customer needs. Our team of Al and Suzanne Thompson, along with Craig and Debbie, brings decades of combined expertise in product knowledge, technical support, and installation. We specialize in renewable energy solutions, home heating systems, and ambiance-enhancing fire features, providing end-to-end services from consultation to repair. Our commitment to quality is reflected in our partnerships with trusted brands, certified installations, and comprehensive WETT inspections.We serve communities across Ontario, prioritizing customer satisfaction through personalized service and transparent communication. With a focus on convenience and sustainability, we offer pellet stoves for those seeking wood-fire aesthetics without the labor, alongside gas and wood-burning options. Our dedication to safety and efficiency is evident in annual chimney cleanings, maintenance programs, and expert diagnostics. Customer testimonials highlight our professionalism, competitive pricing, and reliable after-sales support. As we continue to evolve, our mission remains rooted in delivering warmth, value, and expertise to every client interaction.
Services
Fireplace Installations
WETT Inspections
Chimney Cleaning
Pellet Stove Service
Gas Fireplace Maintenance
BBQ & Firepit Sales
Hearth Accessories
Stove Repairs
Venting Solutions
Outdoor Heating
Details
- Year established: 2002
Highlights and features
- We offer certified professional installations for all fireplace and stove types.
- Our team provides expert WETT inspections and chimney safety certifications.
- We stock ICC-brand chimney systems and Imperial stove pipe for reliable venting.
- Our technicians deliver annual maintenance and emergency repair services.
- We provide personalized support for pellet stove operation and troubleshooting.
Associations and certifications
- WETT Certified
What people say
Highly-professional installers
Excellent service
Knowledgeable staff
Great pricing
No surprise fees
Services
Fireplace Installations
We provide full installation services for wood, pellet, and gas fireplaces and stoves. Our certified professionals handle venting, permits, and safety checks to ensure code compliance. Customers receive detailed quotes and scheduling flexibility for convenient setup.
WETT Inspections
Our Wood Energy Technology Transfer-certified inspectors evaluate wood-burning systems for insurance or resale requirements. The process includes flue integrity checks, clearance measurements, and compliance verification. Reports identify necessary repairs to maintain safe, efficient operation.
Chimney Cleaning
Annual chimney cleanings remove creosote buildup and debris to prevent fire hazards. Our technicians use specialized tools to clean entire systems, inspecting for damaged liners or structural issues. Scheduled summer appointments ensure readiness for heating seasons.
Pellet Stove Service
We offer diagnostic support, part replacements, and operational training for pellet stoves. Services include hopper cleaning, auger adjustments, and warranty-covered repairs. Technicians ensure optimal combustion efficiency and heat output performance.
Gas Fireplace Maintenance
Regular maintenance prevents gas fireplace inefficiencies and safety risks. Our team cleans burners, checks ignition systems, and verifies proper ventilation. We partner with licensed gas technicians for complex repairs or component replacements.
People
Al Thompson
Owner
Al Thompson co-owns Hearth & Leisure with Suzanne, combining 20+ years of renewable heating expertise. His focus on sustainable wood energy drives product selection and customer education initiatives.
Suzanne Thompson
Owner
Suzanne Thompson brings passion for cost-effective home heating solutions to Hearth & Leisure. She specializes in helping clients reduce energy bills through efficient stove and fireplace installations.
Craig
Sales Associate
Craig provides product expertise for Hearth & Leisure's stove and fireplace inventory. His technical knowledge assists customers in selecting heating solutions matched to home size and fuel preferences.
Debbie
Service Coordinator
Debbie manages installation scheduling and after-sales support for Hearth & Leisure clients. She ensures seamless service delivery from initial consultation through project completion.
Questions
What types of fireplaces and stoves do you sell?
We offer wood, pellet, and gas fireplaces and stoves from premium brands like Enviro and ComfortBilt. Our selection includes freestanding units, inserts, and outdoor heating options.
Do you provide installation services?
Yes, we offer full installation services with certified professionals. This includes venting, permits, and final safety inspections to ensure code-compliant heating system setup.
Are financing options available?
Currently, we don't offer in-house financing but can provide information about manufacturer promotions or third-party financing partners for qualifying customers.
How often should chimneys be cleaned?
Annual chimney cleanings are recommended for wood-burning systems. We schedule maintenance during summer months and send email reminders to existing customers.
What service areas do you cover?
We serve Shelburne, Orangeville, Grand Valley, Creemore, Clifford, and surrounding Ontario communities for sales, installations, and maintenance services.
Do you offer emergency repairs?
While we don't provide 24/7 emergency services, we prioritize urgent repair requests during business hours and offer seasonal maintenance programs to prevent system failures.
Reviews (5)
Melissa Marie Hooper
Sep 04, 2020
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We bought and installed both our wood stoves through Al and Suzanne, an Enviro and an Elmira Cook Stove, Kevin also cleans our stove pipes every year, couldn’t recommend them enough!
Nikose Tyris
Jun 14, 2019
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Waited over six months to charge my card for an assessment visit, $130.
Otherwise. Nice guys, called the right people for me, made my day simpler. Docking a star for the late processing, and docking a star because they insisted on doing an unnecessary furnace cleaning on a problem that they announced beforehand was a blown fuse.
Otherwise. Nice guys, called the right people for me, made my day simpler. Docking a star for the late processing, and docking a star because they insisted on doing an unnecessary furnace cleaning on a problem that they announced beforehand was a blown fuse.
Deb Ladouceur Robinson
Jul 26, 2018
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Just when I thought customer service was a thing of the past, I had the good fortune of shopping here for my dream stove. I've dreamed about owning an Elmira stove for years and years. I went to the showroom in Elmira and a lovely lady went over everything with us. I went directly from there to Hearth and Leisure in Shelburne before I changed my mind. A few deep breaths later and Debbie from Hearth and Leisure took my order for the stove and microwave. The delivery withthe transport company was delayed and they got right on that for me and kept on it till they got answers and got my stove delivered
Karolina Beben
Jan 06, 2016
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These people are absolutely unprofessional and extremely disorganised! I have been waiting for over 2 months for the installation of my fireplace. Once I finally got an appointment, I had to wait again 3 weeks. The day of the installation they came walked around for 2 hours "inspecting" and pretty much told me that they "could not do the job" due to roof being wet! First of all, we had someone come in and tell us that we could install one, and now there is an issue?! If they were experts, they should have foreseen possible problems and known how to solve them when they occur, after all that is
Karen Foster
Aug 29, 2015
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We have purchased a gas fireplace insert, a pellet stove and a wood burning stove from Hearth and Leisure. We feel they have excellent service and great pricing. A very knowledgeable staff. We'll continue to do service with them and tell others.
