Business Details
42 Years
experience
Award-Winning Condominium Management Services
Since 1984, Maple Ridge Community Management has been a leader in condominium management, serving over 300 corporations across southwestern Ontario. Our ACMO 2000 certification and 2009 Corporate Member of the Year award reflect our commitment to industry excellence. We manage 30,000+ units with a team of 100+ professionals, including 80+ licensed managers, leveraging innovative tools like YARDI Voyager software to optimize service delivery. Our focus on communication and client-specific solutions has made us the first choice for diverse communities, from new developments to historic properties. We provide seamless transitions, financial transparency, and proactive maintenance through our Associa OnCall division. With decades of collective experience, our leadership team has shaped industry standards through education, legislative advocacy, and operational innovation.We maintain rigorous financial controls, delivering monthly statements by the 14th business day and ensuring compliance with GAAP and the Condominium Act. Our arrears collection policy balances legal requirements with community interests, while our team development programs ensure continuous improvement in service quality. We partner with boards to address major renovations, energy efficiency, and reserve fund planning, maintaining strong relationships with engineers and contractors. Our dedication to accessibility, ethics, and client education through industry publications and webinars solidifies our position as a trusted industry leader.
Services
Property Management
Financial Reporting
Maintenance Services
Transition Coordination
Arrears Collection
Reserve Fund Planning
Board Training
Building Inspections
Vendor Management
Audit Preparation
Details
- Year established: 1984
Highlights and features
- We have 41 years of specialized condominium management experience since 1984
- Our team includes 80+ licensed managers with industry certifications
- We pioneered YARDI Voyager implementation in Ontario condominium management
- Maintain 98%+ on-time financial reporting compliance with GAAP standards
- Offer seamless transition services with minimal board involvement required
Associations and certifications
- ACMO 2000
What people say
Extremely organized and professional
Pleasure to work with
Ongoing support and direction
Prompt email response
Excellent service delivery
Services
Property Management
Our comprehensive property management services cover all aspects of condominium operations, from board support to vendor coordination. We serve 300+ corporations with tailored solutions that address both new developments and established communities. Our approach combines regulatory compliance with proactive maintenance strategies to protect property values and enhance resident satisfaction.
Financial Reporting
We deliver timely, accurate financial reporting using YARDI Voyager software, ensuring compliance with GAAP standards. Our accounting team provides monthly statements by the 14th business day, budget planning, and audit preparation. We maintain transparent processes for fee collection, lien management, and reserve fund planning to ensure long-term financial stability for communities.
Maintenance Services
Through Associa OnCall, we offer proactive maintenance solutions for common elements including painting, drywall repairs, and graffiti removal. Our services cover both routine maintenance and major renovations, with access to pre-vetted vendors and in-house technicians. We ensure prompt service delivery while maintaining quality control and cost efficiency for property owners.
Transition Coordination
We facilitate seamless transitions from previous management companies with minimal board involvement. Our process includes records transfer, resident communication, and inventory verification. We specialize in handling new corporation start-ups and developer turnover situations, providing continuity while implementing our proven management systems and operational improvements.
Arrears Collection
Our structured arrears collection policy protects community interests while maintaining legal compliance. We implement graduated reminders, lien registration processes, and power of sale procedures when necessary. Our system balances financial accountability with community relations, maintaining an organized approach to delinquent accounts while minimizing disruptions to services.
People
Craig McMillan
President
RCM-certified industry leader with 30+ years' experience. Holds multiple designations including CMCA and CAPM. Serves on ACMO's advisory committee and contributes to industry education through lectures and publications. Pioneered YARDI implementation in Ontario condominium management.
Tom Kortko
Vice President, Operations
30+ years in condominium management with RCM certification. Serves as ACMO board member and Associa Cares Canada director. Holds Lean Six Sigma White Belt certification. Focuses on operational efficiency and quality control for property management services.
Leza Blair
Vice President, Operations
40+ years' experience with RCM and Certified Reserve Fund Planner designations. Member of multiple industry associations including IREM and REIC. Specializes in long-term financial planning and sustainability initiatives for condominium corporations.
Tracy Robinson
Vice President, Finance
CPA with 30+ years' accounting experience, including 15 years in condominium finance. Oversees corporate accounting and client financial reporting. Holds Lean Six Sigma White Belt certification and serves as RCM instructor for industry professionals.
Andrew Machado
Director of Business Development
10+ years' experience in condominium management and business development. Holds marketing degree from Sheridan College. Manages proposal requests and client acquisition while maintaining industry networking relationships.
Questions
What areas do you serve?
We serve condominium communities across the Greater Toronto Area and Southwestern Ontario.
What payment methods do you accept?
We accept certified cheques, money orders, and Visa/MasterCard (with a $35 processing fee).
What services do you offer?
We provide full-service condominium management including financial reporting, maintenance, board support, and transition services.
Are you ACMO certified?
Yes, we hold ACMO 2000 certification and were named 2009 Corporate Member of the Year.
Reviews (7)
Sue Connor
Feb 01, 2022
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Tania Blake has handled any concerns or questions I may have re: condo life in a very quick and efficient manner. I appreciate her friendly responses and efforts on my behalf and confirm that she is doing a great job!
Ashtyn Rank
Jan 30, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
Our property manager (Farisha) with MRCM goes above and beyond in the service she provides to her sites. She is attentive, professional and diligent in handling matters related to the site.
Our property manager (Farisha) with MRCM goes above and beyond in the service she provides to her sites. She is attentive, professional and diligent in handling matters related to the site.
Bill Shao
Jan 23, 2022
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Ms.Shanta Persad is the best Property Manager since we live here! Your management is very logical, responsible,professional,also very concern residents reasonable requirements , you did perfect jobs for us, we really appreciate and thank you and your management staff so much!
Idaly Idaly Rodriguez
Jan 19, 2022
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I'm an owner of 51 Harrison Garden and our property manager Laura is amazing. She is not only knowledgeable and professional, she is very responsive and always has a smile and great attitude. I always get answers to my concerns, questions or requests. Love the fact that i can be sure I will get any issue fixed promptly, that it is very important to me as I don't have time to do multiple follow ups.
Claire McCune
Jan 02, 2022
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Laura Levy, the Property Manager of 51 & 55 Harrison Garden Boulevard has been fantastic since the day we moved in. She takes the time to get to know residents, and she really cares about the building. She also makes herself available at any time for questions and concerns via her cell and also email. One of the best property managers Ive had the pleasure of knowing!
Eddie N.
Dec 31, 2021
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I just want to say how great our condo manager is. We have lived at the Mansions of Avondale for a long time and Laura Levy have been wonderful since she took the position. She is honest and responsive. She is very assessible and will take the time to answer your questions. She is a definite asset to our building and the community.
Mary Wilson
Dec 22, 2021
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I have been an owner and resident at 684 Warden Ave for years now and I will confidently say that this building and our condo fees are not managed wisely. Our manager Joe seems too busy to handle complaints in a proactive manner, and it often takes many pleas for action to be taken on any problem. Our main concern is the common areas. Our lobby and hallways are in disrepair and in need of renovation, but nothing has been done despite many complaints from multiple residents. Tiles are broken, carpet is torn and coming up in places, and every wall and banister needs repair and paint. This has come
