Business Details
16 Years
experience
Your Trusted Flooring Experts in Newmarket, ON
Established in 2010, Floors Direct North has built a reputation as a trusted local flooring expert in Newmarket, Ontario. Our team combines the reliability of major brands with personalized service, offering a comprehensive range of flooring solutions for residential and cottage properties. With expertise in hardwood, engineered hardwood, laminate, luxury vinyl, and carpet installations, we prioritize customer satisfaction through professional execution and community-focused values. Our commitment extends beyond product sales to include expert consultations, precise measurements, and end-to-end project management. Backed by a one-year installation warranty and a team with decades of combined experience, we ensure every project meets the highest standards of quality and durability.From initial selection to final installation, our knowledgeable staff provides tailored guidance to match flooring solutions with individual needs and budgets. As a locally owned business, we emphasize transparency, ethical practices, and exceptional after-sales support, reflected in our numerous positive customer testimonials. Our custom staircase design service and Shop-At-Home option further demonstrate our dedication to convenience and innovation. Recognized as a top choice for flooring in 2025, we continue to serve Newmarket and the Greater Toronto Area with integrity and craftsmanship.
Services
Hardwood Flooring
Engineered Hardwood
Carpet Installation
Luxury Vinyl Plank
Laminate Flooring
Custom Staircases
Details
- Year established: 2010
Highlights and features
- We offer 15+ years of combined experience in residential and cottage flooring solutions.
- Our team provides free in-home measurements and personalized project consultations.
- We guarantee professional installation with a one-year warranty on all flooring projects.
- We maintain partnerships with major flooring brands while offering competitive pricing.
- Our Shop-At-Home service brings flooring samples and expert advice directly to clients.
What people say
Professional team
Excellent service
Stress-free experience
Prompt communication
Beautiful results
Services
Hardwood Flooring
Hardwood flooring combines timeless beauty with durable construction for residential spaces. We offer solid hardwood options that enhance home value while maintaining natural aesthetics. Our selection includes various species, finishes, and widths to suit traditional and modern interiors. Professional installation ensures proper acclimatization and long-term performance.
Engineered Hardwood
Engineered hardwood provides dimensional stability for diverse environments. Our products feature real wood veneers over composite cores, resisting humidity changes better than solid wood. Ideal for basements and cottages, these floors combine authentic appearance with enhanced durability through advanced manufacturing techniques.
Luxury Vinyl Plank
Luxury vinyl plank offers waterproof performance with realistic wood visuals. Designed for high-traffic areas, our LVP collections mimic natural textures while maintaining easy maintenance. This solution works particularly well in kitchens, bathrooms, and commercial spaces requiring moisture resistance and comfort underfoot.
Custom Staircases
Custom staircases transform functional elements into architectural focal points. We create bespoke designs using premium materials, from classic curved wood to contemporary minimalist styles. Each project receives precise measurements and professional installation to ensure safety and aesthetic perfection.
Floor Repairs
Our repair services address common flooring issues including buckling, squeaks, and water damage. Technicians assess damage on-site and provide immediate solutions using matching materials when available. We service all major flooring types, ensuring minimal disruption to residential and commercial spaces.
People
Ben
Owner
Ben leads with 15+ years of flooring industry expertise, specializing in custom solutions and client relations. He oversees project execution while maintaining hands-on involvement in complex installations and design consultations.
Jeannie
Sales Associate
Jeannie assists clients with product selection and project planning, offering personalized guidance based on 12 years of flooring knowledge. Her approach focuses on matching materials to lifestyle needs while maintaining budget considerations.
Mohammad
Flooring Consultant
Mohammad provides expert advice on material selection and space optimization. With eight years in residential flooring, he specializes in helping clients navigate options for both aesthetic appeal and functional performance.
Elena
Project Coordinator
Elena manages insurance claim projects and client communications, ensuring smooth transitions from consultation to completion. Her organizational skills help coordinate measurements, installations, and follow-up services efficiently.
Michelle
Tile Specialist
Michelle focuses on tile and stone flooring solutions, bringing five years of specialized knowledge in material selection and pattern design. She assists clients in finding both in-stock and custom tile options to meet specific project requirements.
Questions
What types of flooring do you specialize in?
We specialize in hardwood, engineered hardwood, luxury vinyl plank, laminate, and carpet installations. Our selection includes both in-stock items and custom solutions for residential and cottage properties.
Do you offer in-home consultations?
Yes, our free Shop-At-Home service brings flooring samples and expert advice directly to your location. We provide measurements, product comparisons, and personalized recommendations during these consultations.
How does your installation process work?
After selection, our team prepares the space, moves furniture when needed, and performs professional installation using specialized tools. We complete most residential projects within one to two days, depending on complexity.
Do you handle insurance-related flooring claims?
Yes, our Insurance Division works with restoration companies and policyholders to replace flooring damaged by water or other covered incidents. We coordinate directly with insurance providers for seamless service.
What warranty do you provide?
We offer a one-year warranty covering installation quality. Manufacturer warranties apply to materials, with options available for extended protection on select premium flooring products.
Can you repair existing flooring?
Yes, we handle repairs for buckling, seam issues, squeaky floors, and water damage. Our technicians assess damage on-site and provide immediate quotes for necessary repairs using matching materials when available.
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