Business Details
45 Years
experience
Custom Promotional Products & Apparel in Newmarket, ON
Since 1981, Balsam Promotions has been a trusted provider of customized promotional products and branded apparel for businesses across Canada. Our decades of industry experience enable us to deliver tailored solutions that meet diverse client needs, from executive gifts to high-visibility workwear. With in-house design and production capabilities at our Newmarket, Ontario headquarters, we ensure faster turnaround times and cost efficiency by eliminating third-party intermediaries. Our dedicated team of sales representatives, graphic designers, and production specialists collaborates closely with clients to transform concepts into tangible branded merchandise.We maintain rigorous quality control throughout the process, sourcing products from leading brands while offering customization through embroidery, heat sealing, and laser engraving. Our commitment to personalized service is reflected in our responsive support team, available via phone or email during business hours to address client inquiries. By combining technical expertise with a client-centric approach, we help businesses strengthen their brand identity through high-quality, customized merchandise.
Services
Embroidery
Heat Sealing
Laser Engraving
High-Vis Clothing
Custom Apparel
Corporate Gifting
Workwear Branding
Product Customization
In-House Production
Branded Merchandise
Details
- Year established: 1981
Highlights and features
- We offer 40+ years of experience in branded merchandise since 1981
- Our in-house design team creates custom visualizations before production
- Dedicated account managers provide personalized support throughout the process
- Direct production at our Newmarket facility ensures faster delivery times
- We maintain quality control through all stages of the customization process
What people say
Excellent customer service
Outstanding experience
Well stocked showroom
Exceptional account manager
Perfect production quality
Services
Embroidery
Our embroidery service transforms logos and designs into durable, professional finishes on apparel and merchandise. Using advanced digitizing technology, we ensure precise thread placement and color matching. Clients receive digital proofs before production begins, guaranteeing satisfaction with the final embroidered product.
Heat Sealing
Heat sealing applies custom graphics to garments through heat-activated adhesive materials. This method produces vibrant, long-lasting designs without compromising fabric integrity. We use industrial-grade equipment to ensure consistent pressure and temperature for optimal adhesion.
Laser Engraving
Laser engraving creates permanent, high-definition markings on promotional items like drinkware and tools. Our CNC-controlled systems maintain 0.001" accuracy, allowing intricate designs and text. This non-contact process preserves material surfaces while ensuring lasting visibility.
High-Vis Clothing
We supply ANSI-compliant high-visibility workwear featuring fluorescent backgrounds and reflective striping. Our selection includes jackets, vests, and pants designed for construction, transportation, and emergency response sectors. All garments meet CSA Z96-15 and OSHA standards for workplace visibility.
Corporate Gifting
Our corporate gifting service curates customized gift boxes with premium products from brands like YETI and Carhartt. We coordinate bulk customization, packaging, and distribution for client appreciation, employee recognition, and marketing campaigns. Clients receive sample mockups before final production.
People
Andrew Orr
President / CEO
Andrew Orr leads Balsam Promotions with over 25 years of experience in branded merchandise. He oversees strategic direction and maintains key client relationships while ensuring operational excellence across all departments.
Ryan Donnan
Vice President / Sales & Operations
Ryan Donnan manages sales operations and production logistics. With 15+ years in promotional products, he specializes in streamlining order fulfillment and developing client acquisition strategies for Canadian businesses.
Cathie Freeman
Vice President / Finance & Admin
Cathie Freeman oversees financial operations and administrative systems. As a certified CPA, she ensures fiscal accountability and implements process improvements that enhance client transaction efficiency.
Nathan Smith
Creative Director
Nathan Smith leads the design team responsible for creating visual mockups and digital proofs. He specializes in adapting brand identities to promotional materials while maintaining technical feasibility for production.
Ryan McBride
Business Development Manager
Ryan McBride builds partnerships with Canadian businesses seeking branded merchandise solutions. He consults on product selection and customization options that align with clients' marketing objectives and budget requirements.
Questions
What file formats do you accept for logo artwork?
We accept .AI, .EPS, .PDF, and .JPG files for optimal results. DST files are required for embroidery orders with specified size requirements.
Are there minimum order quantities?
Minimum order quantities apply based on product type and decoration method. Our team will confirm specific requirements during order consultation.
Do you offer sample orders before bulk production?
Yes, we provide samples at $4.95 per piece for embroidery. Minimum order fees are waived for sample testing prior to bulk orders.
How long does order production take?
Orders typically take 2-3 weeks from proof approval. Specific items may vary depending on brand availability and customization complexity.
How are bulk orders packaged?
We offer folded and individually bagged packaging or bulk packing options based on client preferences for order distribution.
Can you ship internationally?
While we primarily serve Canadian businesses, we can coordinate international shipping through major carriers upon request.
Videos
Reviews (7)
Bill Wood
Nov 26, 2021
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Great communication! Excellent quality and friendly personnel! Has become our Go toplace!
Bethany Taylor
Aug 01, 2021
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The team at Balsam Promotions is knowledgeable and ready to help every step of the way. I had a great experience with Ryan, Genevieve, and Mandy when ordering new company clothing for our staff at Mac Taylor Corporation. Our order was completed and delivered very efficiently, and the quality of the products is fantastic.
Kristie WIlhelm
Apr 09, 2021
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I have used Balsam for the last 2-3 Years for all of our companies corporate gifting needs. Typically work with Ryan and can honestly say the level of customer service is unmatched. They have met every need we've challenged them with and have always provided us with a quality product no matter what it is we've ordered. HIGHLY recommend the Balsam team!
Jodi Neiman
Jan 28, 2021
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Balsam Promotions is a wonderful establishment that has helped out my small business tremendously! They helped us with getting sweaters embroidered in 2019 and we went back this year for outdoor jackets and everything turned out exactly as requested! They are great at listening to what your vision is and making it a reality. Great customer service and attention to detail. I would recommend them to anyone looking for quality promotional merchandise to help their business thrive!
Tj Umb
Jan 04, 2021
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Since our initial showroom visit, the Balsam Team has been incredible to work with. They patiently helped us improve our logo design and provided us with high quality products and embroidery at affordable prices. Even though the holiday season, the customer services has been amazing and our new uniforms have arrived on time as promised. Our staff have been very warm this winter in their new gear! Thanks from everyone at Maple Hill
Michael Chudy
Jul 06, 2020
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Working with Balsam has been an outstanding experience. Our account manager Ryan is exceptional, and their showroom is well stocked with a wide selection. I've worked with a number of promotional printing companies over the years - Balsam is in its own league, highly recommended.
Julia Almeida
Jul 04, 2020
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Had such a great experience dealing with Nadia while purchasing new uniforms for our staff at Pro Locksmiths LTD. Throughout the entire process she was very attentive and professional. The finish product turned out amazing. Looking forward to working with Balsam Promotions again in the future.
