Business Details
25 Years
experience
Your Trusted Rug Experts in Ottawa
Since 1982, we have dedicated ourselves to mastering the art of rugs through hands-on experience and collaboration with skilled artisans. As a family business established in Ottawa since 2001, we combine traditional craftsmanship with modern techniques to deliver exceptional rug cleaning, repair, and sales services. Our team has spent decades studying rug patterns, weaving methods, and dye compositions, passing this expertise to clients and staff. We specialize in handwashing wool, silk, and synthetic fibers using natural soaps, employing time-tested techniques that preserve rug integrity.Our repair services address fringe replacement, reweaving, and structural adjustments, ensuring each intervention respects the rug's origin. We offer premium Canadian-made underpads to extend rug life and protect floors, alongside custom stair runner installations. With over 800 rugs in stock and a 5-star customer satisfaction rating, we prioritize personalized service, transparency, and community engagement through local business partnerships.
Services
Area Rug Cleaning
Rug Repair
Stair Runners
Rug Underpads
Design Consultation
Details
- Year established: 2001
Highlights and features
- 30+ years of rug industry expertise since 1982
- Family-owned business with personalized service since 2001
- Specialized handwashing technique preserves natural fibers
- 5-star rated for customer satisfaction and quality
- Locally manufactured eco-friendly rug underpads
What people say
Very good service
Great selection
Excellent service
Outstanding service
Fantastic experience
Services
Area Rug Cleaning
Our handwashing technique uses natural soaps to clean wool, silk, and synthetic fibers. The 5-step process includes dusting, rinsing, mechanical cleaning, water extraction, and final brushing. Rugs dry within 5-8 hours to prevent odor-causing bacteria growth. This traditional method preserves natural fibers better than steam or dry cleaning.
Rug Repair
We specialize in fringe replacement, reweaving, and structural repairs for antique and modern rugs. Services include edge binding, resizing, and wavy edge correction using hand-knotting techniques. Our artisans maintain original rug characteristics while addressing damage from wear or accidents.
Stair Runners
Custom stair runners combine safety with elegance using premium Canadian underlays. Our installation ensures secure fit and floor protection. Available in modern and traditional designs, with sample borrowing options for perfect color and texture matching to existing decor.
Rug Underpads
Eco-friendly underpads extend rug life up to 30 years by preventing wrinkles, slips, and floor scratches. Made from natural fibers, these Canadian-made pads protect hardwood, tile, and marble surfaces while reducing noise and maintenance needs.
Design Consultation
Our experts guide clients through 800+ in-stock rugs, offering 3D visualization tools and sample borrowing. Services include size verification, lighting assessment, and style matching to create cohesive interior designs that reflect personal tastes.
People
Terry
Founder
Industry expert since 1982 with extensive knowledge of rug patterns, weaving techniques, and dye chemistry. Built strong client relationships through rug education and personalized service while establishing Ottawa's trusted rug destination in 2001.
Derek
Co-Owner
Joined the business in 2021, bringing fresh perspective while maintaining family tradition. Focuses on digital innovation and client education about rug care, combining inherited expertise with modern business practices to ensure continued growth.
Questions
What rug cleaning methods do you use?
We use traditional handwashing with natural soaps and a 5-step process including dusting, rinsing, mechanical cleaning, water extraction, and final brushing. This preserves natural fibers better than steam or dry cleaning.
Can you repair antique rugs?
Yes, our artisans specialize in antique rug restoration including fringe replacement, reweaving, and structural repairs while maintaining original characteristics and materials.
Do you offer rug protection solutions?
We provide premium Canadian-made eco-friendly underpads that extend rug life up to 30 years by preventing wrinkles, slips, and floor scratches.
What rug types do you sell?
We carry over 800 hand-knotted, machine-made, and hand-tufted rugs in sizes 3x5 to 9x12, including traditional Persian/Oriental designs and modern contemporary styles.
Are stair runner installations available?
Yes, we offer custom stair runner installations with premium underlays for safety, comfort, and elegance in both traditional and modern designs.
What payment methods do you accept?
We accept major credit cards, debit cards, and cash payments for both products and services at our Ottawa showroom.
Reviews (7)
Andreea Rada
Jan 27, 2022
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This place is amazing, they go out and beyond to help you get what you need. The best thing about this place is that you can take the carpets at home to try them, for a week. How cool is that? We love our carpets from them, we bought a couple two years ago and they look like new. Yesterday we bought two more at a very good price. Strongly recommend it!
Dominique Poirier
Dec 17, 2021
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We visited the store to buy one area rug. We actually bought 3 rugs after bringing them home to try. Terry and team's approach to customer service is amazing. We willl absolutely be repeat customers!
John Adams
Nov 12, 2021
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We are very happy with the work that Terry did for us from Terry's rugs !
Terry did a carpet install for us himself and he did some top quality work. I think is increasingly rare these days when you look at the work contracted through big box stores like Home Depot and Lowes. If you can, I'd recommend visiting his store and the products there to see for yourself. We will be going to Terry's rugs for every job first from here on out. He is a true professional, and we are sure that any work done for us by his or his company would meet his very high standards.
Terry did a carpet install for us himself and he did some top quality work. I think is increasingly rare these days when you look at the work contracted through big box stores like Home Depot and Lowes. If you can, I'd recommend visiting his store and the products there to see for yourself. We will be going to Terry's rugs for every job first from here on out. He is a true professional, and we are sure that any work done for us by his or his company would meet his very high standards.
Susan Smith
Nov 02, 2021
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We have just bought our second rug from Terrys. We are so happy with their service. They have a large variety of rugs in their showroom and there were plenty of people to help with our selection. What we like most is that they encourage us to take a rug home to make sure that the colours match our decor and lighting, etc. I would highly recommend this store.
Amy Ushko
Aug 28, 2021
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Very happy with this business. I bought a lovely rug there a few years ago and have returned since to buy underpads and have a hand-made rug cleaned. They are knowledgeable, helpful, and have an extensive selection. Cleaning my rug cost much less than I expected. I would recommend.
Suzanne L.
Oct 27, 2020
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Great carpet cleaning and repairs at a very reasonable price. Super friendly and knowledgeable staff. Excellent Covid process. Love Terry's!
Holly R.
Jul 29, 2015
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Really nice owner. He is very passionate about his work and wants his buyers to be happy with their purchase. He will send you home with a rug to try it out first before any money changes hands. The rugs are also very reasonably priced for the quality. You can get a deal on almost everything in the store and they offer even further discounts if you ask. The rugs are beautiful, dense, and very nicely made. Be sure to grab a "rug care" info sheet (photo uploaded) with great tips on how to keep your rugs clean. Hint: beater vacuums are the enemy. My only reason for 4/5 stars is that