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Business Details
47 Years
experience
Newcomer Settlement Services in Ottawa
Founded in 1979, Ottawa Community Immigrant Service (OCISO) has dedicated over four decades to empowering immigrants and refugees in their journey to build new lives in Canada. Our team of skilled professionals delivers culturally sensitive support through four strategically located centers across Ottawa, serving approximately 10,000 individuals annually. We specialize in settlement and integration programs that address immediate needs while fostering long-term community engagement, offering services in over 50 languages to clients from 120 countries. Our comprehensive approach includes language instruction through certified LINC programs, career mentorship that bridges newcomers with Canadian workplace culture, and trauma-informed counseling services for survivors of persecution. Recognized for our expertise in multicultural community development, we maintain partnerships with government agencies and local organizations to ensure our clients receive holistic support.

Our programs extend to youth-specific initiatives that develop leadership skills, family counseling services that respect cultural diversity, and specialized legal assistance navigating immigration processes. With a proven track record of successful integration outcomes, we combine deep local knowledge with international best practices to create pathways for newcomers to thrive. Our commitment to excellence is demonstrated through continuous program evaluation and adaptation to emerging community needs. As a trusted pillar of Ottawa's settlement sector, we maintain transparent operations and prioritize client-centered service delivery. This combination of experience, linguistic capacity, and community partnerships establishes OCISO as a premier resource for immigrant integration in the National Capital Region.
Services
Settlement Program Legal Services Language Instruction Career Mentorship Youth Programs Counseling Services Tax Clinic Senior Services Childcare Support Community Connections
Details
  • Year established: 1979
Highlights and features
  • We serve 10,000+ immigrants annually through four Ottawa locations
  • Our staff communicates in 50+ languages to serve diverse clients
  • We offer certified LINC language instruction programs
  • Our career mentorship connects newcomers with Canadian workplace culture
  • We provide trauma-informed counseling for refugees and asylum seekers
Services
Settlement Program
Our Settlement and Integration Program provides comprehensive assistance for newcomers during their initial adaptation period. Services include housing support, school enrollment guidance, healthcare system navigation, and cultural orientation workshops. The program operates through four community locations and virtual platforms to maximize accessibility for Ottawa residents.
Language Instruction
OCISO offers free Language Instruction for Newcomers (LINC) programs that develop English proficiency for daily life and workplace communication. Classes range from beginner to advanced levels with certified instructors using curriculum aligned with Canadian Language Benchmarks. Childcare support is available for participants.
Career Mentorship
Our career development programs connect immigrants with industry-specific mentors, resume workshops, and job search strategies. We facilitate networking events with local employers and provide Canadian workplace culture training to enhance employment outcomes for skilled professionals.
Counseling Services
We deliver trauma-informed counseling for individuals and families dealing with migration-related stress, including specialized services for torture and persecution survivors. Our clinicians provide culturally sensitive therapy in multiple languages through confidential sessions at all service locations.
Youth Programs
YOCISO programs serve youth aged 13-24 with after-school tutoring, leadership development, and employment readiness workshops. The initiative includes homework clubs, wellness activities, and mentorship opportunities designed to help young immigrants build social connections and achieve academic success.
Questions
What services does OCISO offer for newcomers?
OCISO provides settlement assistance, language classes, employment guidance, legal support, counseling, and community integration programs tailored to immigrants and refugees.
Do you offer language instruction in multiple languages?
While our programs are delivered in English and French, our staff communicates with clients in over 50 languages to ensure accessible support.
Are there youth-specific programs available?
Yes, our YOCISO programs serve youth aged 13-24 with settlement support, homework assistance, and employment readiness training.
How can I access legal immigration assistance?
Our legal services team provides immigration case management, refugee claim support, and documentation guidance through scheduled appointments.
Do you offer employment support for skilled immigrants?
Yes, our career mentorship programs help professionals understand Canadian workplace culture and build local networks for job placement.
What mental health resources are available?
We provide trauma-informed counseling services for individuals and families, including specialized support for survivors of persecution.
Reviews (5)
E. Teseney
Mar 19, 2021 Report
Very bad service do not go there for group of 5 sponsorship for refugees the immigration of Canada they rejected my application after one year and three months because of them! Do NOT GO THERE !!!
Mars Resident
Nov 18, 2020 Report
Nice place. They are very helpful. specially Sima Mostaghim is very nice and helpful. she is the best
Solomon Ademuyiwa
Oct 24, 2020 Report
For immigrants or if you are new in Canada, this is right place for you to start up , reorientation,accommodation, social welfare, counseling, Canada living ,education ,information and experience staff and professionals awaiting you here.
Hey World
Sep 07, 2020 Report
Seems they register people to get the government fund only. Imagine the quality you'll get after that....
Lubna Rustom
Sep 09, 2019 Report
Ociso is the last place that I may think to go for it asking for help. They only take informations about people and pretend that they support or help but actually they dont provide any kind of help.