Business Details
40 Years
experience
Emergency
services
Your Trusted Travel Partner for Flights, Cruises & Custom Travel Solutions
Since 1986, Ursula's Travel has provided comprehensive travel solutions to Fergus, Elora, and surrounding areas. Our certified agents combine decades of industry expertise with personalized service to meet diverse travel needs - from business and vacation flights to cruises, destination weddings, and eco-tours. As TICO-registered professionals, we maintain rigorous training standards and hold specialized qualifications through Manulife Insurance partnerships. Recognized with the Centre Wellington Chamber of Commerce Long Service Award, we've continually evolved to meet modern traveler demands with online check-in assistance and digital itinerary management while preserving our commitment to accuracy and customer satisfaction.Although our physical office closed in 2020, we remain fully operational through remote consultations via phone and email, maintaining the same dedicated service that has defined our 35+ year reputation.
Services
Business Flights
Cruise Vacations
Group Travel
ECO Tours
Travel Insurance
Destination Weddings
Adventure Tours
Rail Vacations
Details
- Year established: 1986
Highlights and features
- Certified TICO-registered agents with 35+ years of local expertise
- Manulife-trained specialists offering 24/7 travel insurance protection
- Comprehensive one-stop service for all travel requirements
- Digital innovation maintaining personal consultation approach
- Award-winning customer service recognized by local chamber
Associations and certifications
- Travel Industry Council of Ontario (TICO)
Services
Business Flights
We arrange business flights with expertise in corporate travel requirements, ensuring timely connections and efficient itinerary planning for professional travelers. Our certified agents maintain up-to-date knowledge of airline policies and corporate travel regulations. Clients benefit from our established relationships with major airlines and booking systems.
Cruise Vacations
Our cruise specialists handle complete vacation packages including ship selection, shore excursions, and onshore accommodations. With access to multiple cruise lines and exclusive deals, we personalize itineraries based on client preferences. We also provide pre-cruise personalization assistance and documentation management.
Travel Insurance
We offer Manulife Travel Insurance solutions that protect against medical emergencies and trip disruptions while traveling outside Ontario. Available with 24/7 MD services access, our policies cover individuals and groups with customizable protection plans for various travel scenarios.
Group Travel
We specialize in coordinating complex group travel for teams, organizations, and conferences. Our services include block booking management, customized itineraries, and logistical coordination for groups of all sizes while maintaining individual traveler preferences.
ECO Tours
We curate environmentally conscious travel experiences that minimize ecological impact while supporting sustainable tourism. Our ECO Tours balance adventure with conservation principles, featuring accommodations and operators committed to environmental stewardship practices.
People
Ursula Ellis
Founder
Ursula established the agency in 1986, building a reputation for exceptional customer service and travel expertise. With extensive industry experience, she developed the foundations that continue guiding the agency's operations today.
Sophia Vanderheide
Business Operator
Sophia joined the team and eventually took over business operations. Her leadership maintains the agency's commitment to excellence while adapting services to meet evolving travel industry demands through digital integration.
Questions
What types of travel services do you specialize in?
We specialize in business and vacation flights, cruise vacations, group travel arrangements, destination weddings, eco-tours, and travel insurance solutions.
Do you offer 24-hour travel insurance protection?
Yes, through our partnership with Manulife Insurance, we provide 24-hour medical services coverage for emergencies while traveling outside the province.
Can you arrange group travel for organizations?
Yes, we specialize in large group travel arrangements for sports teams, church groups, business conferences, and other organizational travel requirements.
Are in-person consultations still available?
While our physical office closed in 2020, we offer comprehensive remote consultations via phone and email while maintaining personal service standards.
How do you help with online travel preparations?
We provide pre-trip flight check-in assistance, cruise personalization services, and digital itinerary management to enhance modern travelers' experiences.
Reviews (3)
Nancy Marshall
Aug 14, 2019
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Sophia is a fabulous travel agent. She has arranged many trips for us in the past 13 years. She has great attention detail in organizing our trips. We highly recommend her!❤️❤️👍👍
Rebecca Grose
Jul 25, 2019
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Ursula's Travel was a huge Help! I called to get some help with some Questions that I had on Travel and Insurance. She was clear and gave me all of my options and the people who could help me better to get my circumstances under control. I strongly recommend them.
Ben
Jul 01, 2019
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They bend over backwards to get things right. For all the headaches of booking online, it's worthwhile to go with Ursula's - thank you Sophia for all your help!