Business Details
18 Years
experience
Emergency
services
Your Trusted Local Veterinarian in London, ON
Neighbourhood Pet Clinic has been independently owned and operating in London, Ontario since 2008. Our four convenient locations provide accessible, stress-free veterinary care for pets and their families. We prioritize creating a calm environment where pets feel safe while offering advanced medical services, preventative care, and compassionate support tailored to each pet's unique needs. Our team of experienced veterinarians, technicians, and support staff work collaboratively to ensure comprehensive care.We demonstrate expertise through services ranging from routine wellness exams to advanced diagnostics and surgery. As a locally owned practice, we maintain authoritativeness through community involvement and educational partnerships. Our trustworthiness is evident in our transparent communication, flexible payment options, and commitment to personalized care plans that accommodate individual family needs.
Services
Annual Check-Ups
Vaccinations
Parasite Control
Pet Nutrition
Diagnostic Imaging
Details
- Year established: 2008
Highlights and features
- We offer four convenient locations with expanded evening and Saturday hours
- Our team provides VIP access to advanced veterinary specialists within our clinic network
- We implement a patented PHOVIA Light therapy treatment for specific medical conditions
- Our free delivery service covers medications, food, and pet supplies across London
- We maintain a park-like clinic atmosphere specifically designed to reduce pet anxiety
What people say
Friendly staff
Convenient locations
Stress-free environment
Positive emergency care
Calming atmosphere
Services
Preventative Care
Our preventative care services include annual check-ups, vaccinations, parasite control, and nutritional counseling. These routine visits help detect potential health concerns early through comprehensive physical exams, weight assessments, and lifestyle evaluations. By maintaining regular wellness schedules, pet owners can ensure their animals receive timely treatment and guidance tailored to their specific needs while establishing baseline health metrics for future comparisons.
Urgent Care
We offer same-day urgent care appointments for registered clients with critical pet health issues. Our team provides immediate attention for sudden illnesses or injuries while maintaining appointment-based scheduling. This service allows pets to be seen promptly in more critical situations without requiring full emergency hospitalization, ensuring timely treatment while maintaining proper medical documentation and follow-up care coordination.
Diagnostic Imaging
Our diagnostic imaging department performs X-rays, ultrasonography, and echocardiograms in-house using sophisticated equipment. This includes abdominal, thoracic, and musculoskeletal ultrasounds with guided biopsy capabilities. Having these services available on-site enables faster diagnosis and treatment decisions without requiring external referrals, while our board-certified veterinary cardiologist provides specialized heart assessments directly at our clinic locations.
Surgical Services
We provide a range of surgical procedures including spaying/neutering, soft tissue surgery, and dental operations in controlled environments. Our surgical packages include pre-anesthetic exams, IV fluids, pain management, and post-operative monitoring by veterinary technicians. Advanced ultrasound technology at our North London location supports cryptorchid neuter procedures, while membership discounts offer significant savings on these essential veterinary operations.
Delivery Services
Our free delivery service covers medications, prescription diets, and pet supplies within London, Ontario. This includes veterinary-recommended foods from Royal Canin, Purina, and Hills, along with necessary medications and medical supplies. The service extends to auto-order options for recurring needs and integrates with our pet shuttle service for complete accessibility, making pet healthcare more convenient for clients with transportation challenges.
Questions
What veterinary services do you offer for pets in London?
We provide comprehensive services including routine check-ups, vaccinations, parasite prevention, diagnostic imaging, surgical procedures, dental care, and end-of-life support across four convenient locations.
Do you offer emergency pet care services?
Yes, we provide same-day urgent care appointments for registered clients with critical pet health issues during regular business hours.
What payment options are available for veterinary services?
We accept credit/debit cards, offer flexible payment plans through ScratchPay, and participate in PAWS Canada funding programs for qualifying clients.
Do you deliver pet medications and supplies?
Yes, we offer free delivery on all products including medications, prescription diets, and pet supplies within London, Ontario.
What are your clinic hours across London locations?
Our clinics operate Monday-Friday 8 AM-7 PM, Saturdays 9 AM-4 PM, with all locations closed on Sundays.
How can I schedule a veterinary appointment?
You can request appointments online through our website or contact us directly at (519) 649-0080 to book at any of our four locations.
Reviews (6)
Matt Halpin
Jan 19, 2022
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We went for our cat's annual checkup and the interaction was pretty great. You pull into one of the designated parking spots where you check in from your car and a masked staff member comes out to collect your pet. The check-up is then completed via video call where you can see everything that is happening with your furry friend. The staff here are great at making recommendations without pushing unnecessary and expensive services. The vet held our cat the entire visit to try and calm her rather than brute forcing the procedures to get things done quickly. I would definitely recommend this clinic
Randy Buttigieg
Oct 30, 2021
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Everything was good until their technician failed to correctly charge me for my transaction. I thought I was paid up but then I got an email saying I owed them money. When I attempted to rectify the issue over the phone they told me they told me they would have the manager call me. Unfortunately that also hasn't happened. I really couldn't be more frustrated and I will have to find another vet. If I can't trust them to take their own money correctly when it's their invoice and their technician entering it, why would I trust them to look after my pet.
Salwa Ali
Oct 18, 2021
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This place has really gone down hill since I started. They are completely unorganized and trying to get a response from a vet is like pulling teeth. The only reason I am giving a 2 star is because when I visit they are usually great. Its almost like once they get your money and you leave they have very little care.
Invoices dont get emailed when they say they would, some of the vets dont care to respond to your emails, dr.Alec Martin has been the only vet to respond to my emails the other ones havent. The front desk is unorganized and dont see your emails until 4 days later. Make
Invoices dont get emailed when they say they would, some of the vets dont care to respond to your emails, dr.Alec Martin has been the only vet to respond to my emails the other ones havent. The front desk is unorganized and dont see your emails until 4 days later. Make
Katelyn Tippin
Aug 28, 2021
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They are a fantastic group of Veterinarians and wonderful technicians. Staff are so amazing with our dog, they are very helpful, provide a very high level of care! We have gone to both locations for years. Our dog recently needed surgery and they did an outstanding job, they explained the procedure, medicines, risks, blood work, after care and follow up throughly. They genuinely deeply care and I feel so grateful they were there for us and got Odin well again! The office itself is a unique space, the waiting area looks like a park environment and it puts pets at ease. Our dog is actually excited
Elenna Delaurier
Aug 27, 2021
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We always have a great experience bringing our cats to Neighbourhood Pet Clinic. It's affordable, the staff is knowledgeable and we always feel confident when we drop off our cats. We got our little one neutered yesterday and they just called to check in on how he is. Very happy with this clinic and we would definitely recommend to anyone else with a fur baby.
Michael Pillon
Aug 21, 2021
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I went to this clinic for the first 7 years of my dogs life and they were consistently amazing. My dog gets anxious and is very timid but every veterinarian we dealt with showed patience and understanding.
