Business Details
5 Years
experience
Emergency
services
Your Trusted Hot Tub Provider in Ajax, ON
Arctic Hot Tubs is committed to being the premier destination for hot tubs, all-weather pools, and related products in our region. Our team prioritizes integrity, teamwork, and innovation to deliver quality solutions that enhance customers' health and lifestyles. With over two decades of combined experience in the industry, our leadership team ensures every customer receives expert guidance from selection to installation.We specialize in personalized service, offering factory-trained technicians for maintenance and repairs, and a comprehensive range of products designed for durability and comfort. Our mission focuses on exceeding expectations through transparent communication, competitive pricing, and continuous improvement in product offerings and customer support.
Services
Hot Tubs
All-Weather Pools
Spa Maintenance
Parts Sales
Hot Tub Inspections
Details
- Year established: 2021
Highlights and features
- Factory-trained technicians ensure quality service for Arctic, Marquis, and Freeflow spas.
- Comprehensive 21-point inspection for thorough hot tub condition assessments.
- Customized maintenance plans for hassle-free spa ownership.
- Expert guidance through every step, from product selection to installation.
- Dedicated parts inventory for major hot tub brands.
What people say
Excellent service
Knowledgeable staff
Prompt technical support
Reliable maintenance
Professional installation
Services
Hot Tubs
Arctic Hot Tubs offers a range of premium hot tubs designed for relaxation and therapeutic benefits. Our models feature ergonomic seating, hydrotherapy jets, and energy-efficient systems. Customers receive personalized assistance in selecting the right size, features, and installation options for their space and lifestyle needs.
All-Weather Pools
Our all-weather pools are built for year-round use with durable materials and advanced insulation. These pools maintain consistent temperatures through efficient heating systems and protective covers. Ideal for residential and commercial properties seeking reliable aquatic solutions in any climate.
Spa Maintenance
Professional maintenance services ensure optimal hot tub performance through water balancing, filter cleaning, and equipment inspections. Our technicians provide weekly, bi-weekly, or monthly visits to maintain hygiene, mechanical function, and chemical safety for long-term enjoyment.
Parts Sales
We supply genuine replacement parts for major hot tub brands, including pumps, heaters, and control systems. Our inventory supports DIY repairs with expert guidance available for part identification and installation assistance to ensure proper functionality.
Hot Tub Inspections
The 21-point inspection evaluates hot tub components including electrical systems, plumbing, and structural integrity. This service provides detailed reports for pre-purchase evaluations, warranty renewals, or routine condition assessments to prevent costly repairs and extend equipment lifespan.
People
Ro Mehta
Co-owner, President
With over 15 years in the spa industry, Ro leads Arctic Hot Tubs' strategic growth while ensuring operational excellence and customer satisfaction across all locations.
Gord Coy
Co-owner, Managing Director
Gord oversees daily operations and team development, leveraging his 20+ years of experience in retail management and customer service excellence.
Matt Buchanan
Service & Technical Manager
Matt manages technical operations with 12 years of expertise in spa diagnostics, repairs, and training factory-certified technicians for Arctic, Marquis, and Freeflow brands.
Randy Desrosiers
Sales
As a senior sales associate, Randy specializes in product demonstrations and customer consultations, helping clients select optimal hot tub configurations based on lifestyle needs.
Darryl Hudgins
Sales
Darryl provides personalized sales support with a focus on first-time buyers, explaining technical specifications and installation requirements in accessible terms.
Questions
What products does Arctic Hot Tubs offer?
We provide hot tubs, all-weather pools, gazebos, cover lifters, and spa accessories.
Do you service all hot tub brands?
We specialize in Arctic, Marquis, and Freeflow spas only.
Are financing options available?
Currently, we do not offer direct financing but accept major credit cards.
What maintenance services are provided?
We offer water maintenance, filter cleaning, 21-point inspections, and emergency repairs.
Do you deliver and install hot tubs?
Yes, our team handles delivery, setup, and installation for all purchased units.
What are your service hours?
Our Ajax location is open Monday-Friday 8:30am-4:30pm and Saturday 10am-5pm.
Videos
Reviews (5)
Rick Hummel
Jan 17, 2021
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My Arctic Spa tub is an older model and as such has required some work to keep it running smoothly and looking its best. I have bought replacement jets, spa packs, chemicals and recently a new cover from this store. The people in this location are knowledgeable and friendly. Candace answered all my questions quickly, and provided me with some great advice. I would recommend them to anyone considering a new tub or fixing an existing tub.
Chris Bartlett
Jul 22, 2020
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I bought my Cub Spa in 2008, I’ve moved and today was finally getting my tub back up and running after a few years in storage. I received the same great service and help as I did in 2008 on the day I bought it as I did today. I highly recommend Artic Soa Whitby.
Derek Schope
Apr 29, 2020
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Fantastic company to deal with ! all departments are very friendly, helpful and professional. Very punctual with delivery and I appreciated the follow up from the sales and service departments.
Mike Lee
Jul 04, 2019
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Arctic spa are amazing hot tubs and the service Techninians go out of there way to make sure that everything Is the way you want it
Rod Doris
Jun 09, 2019
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The staff from installation of our hot tub to the after-service has been simply AWESOME! We have the Marquis Spa installed a few years ago and I frequent this location to pick up chemicals, sponges etc.; the people are friendly and always helpful.
