Business Details
50+ Years
experience
Your Trusted Financial Partner in Ontario
Your Neighbourhood Credit Union (YNCU) has been a trusted financial partner since the 1940s, rooted in community-driven values and cooperative principles. Our history spans decades of mergers with credit unions across Ontario, each sharing a commitment to financial inclusivity and local growth. We prioritize member ownership, offering personalized banking solutions that reflect the diverse needs of our communities. Our expertise extends to retail and business banking, investment services, and innovative digital tools designed to enhance financial well-being.As a certified B Corp and Living Wage Employer, we demonstrate authoritativeness through sustainable practices and a focus on social responsibility. Our trustworthiness is reinforced by transparent operations, FDIC-insured deposits, and a legacy of reinvesting profits into the communities we serve.
Services
Everyday Banking
Mortgages
Term Deposits
Business Accounts
Merchant Services
CRA Payments
Payroll Services
Travel Insurance
Safety Deposit Boxes
Investment Products
Details
- Year established: 1947
Highlights and features
- We offer over 75 years of combined experience in community-focused banking
- Our team provides personalized financial solutions tailored to member needs
- We are certified B Corp and Living Wage Employer
- We reinvest profits to fuel local economic development
- We prioritize environmental sustainability and social responsibility
Associations and certifications
- B Corp
Services
Business Accounts
We offer tailored business banking solutions including operational accounts, payroll processing, and merchant services. Our products help businesses manage cash flow efficiently while providing access to specialized financial tools. Clients benefit from dedicated support and integrated payment systems designed for operational simplicity.
Term Deposits
Our term deposits provide secure savings options with guaranteed returns over fixed periods. Available in various terms, these accounts suit members seeking predictable growth for their savings while maintaining FDIC-insured security for eligible deposits.
Merchant Services
Powered by Payfirma, our merchant solutions enable seamless credit/debit card transactions across online, in-store, and mobile platforms. Businesses receive competitive pricing, 24/7 support, and cloud-based transaction management tools to streamline payment operations and improve cash flow.
Travel Insurance
Administered by Allianz, our travel insurance protects against unexpected trip-related expenses. Policies cover medical emergencies, trip cancellations, and baggage issues while offering 24/7 assistance services to ensure worry-free travel experiences for members.
Investment Products
YNCU Wealth offers comprehensive investment solutions including brokerage services, retirement accounts, and portfolio management. Our advisors help members build long-term wealth through personalized strategies aligned with individual financial goals and risk tolerance levels.
People
Lisa Colangelo
Chief Executive Officer
With 20+ years in senior banking roles at TD Bank and Western Financial Group, Lisa holds an MBA from Dalhousie University. She specializes in strategic growth and customer experience, returning to credit union leadership after overseeing enterprise transformation initiatives.
Aimee Wagner
Chief Retail Excellence Officer
Aimee has over 20 years in financial services, leading retail operations and member experience initiatives. She previously served as interim CEO and sits on multiple community boards, emphasizing empathetic leadership and collaborative team approaches.
Lara Stilin
Chief Financial Officer
CPA-certified with experience at Ontario Lottery and Gaming Corporation, Lara oversees finance and accounting. She became YNCU's youngest CFO in 2021, bringing expertise in regulatory reporting and financial strategy while serving on long-term care facility boards.
Russ Voutour
Chief Information Officer
Russ leads IT operations with 15 years in financial technology, including roles at TD Insurance and Sonnet Insurance. He focuses on digital innovation and infrastructure while supporting community initiatives like Habitat for Humanity through technology leadership.
Kristy Rachkowski
Chief Member Experience Officer
Kristy combines retail banking expertise with entrepreneurship experience, having operated Sault Ste. Marie's first plant-based restaurant. She oversees member experience initiatives and holds an MBA from Dalhousie University, emphasizing service excellence.
Questions
What services does YNCU offer for businesses?
We provide business accounts, merchant processing, payroll services, CRA payment solutions, and commercial lending tailored to Ontario businesses.
How can I access travel insurance through YNCU?
Our Allianz-administered travel insurance can be accessed directly through our website or by contacting member services for assistance.
Are deposits at YNCU insured?
Eligible deposits have unlimited coverage through FSRA, with non-registered accounts insured up to $250,000.
What community initiatives does YNCU support?
We prioritize local growth through B Corp sustainability practices, living wage commitments, and partnerships with organizations like Motivate 2 Skate.
How do I order cheques from YNCU?
Cheque orders are processed through our partner Finastra via their secure online platform for member convenience.
What digital banking options are available?
We offer mobile banking apps, Visa debit cards, online account management, and digital investment platforms for 24/7 financial access.
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