Business Details
13 Years
experience
Your Trusted Travel Partner for Seamless Vacations
Travel Genuine has been a leader in travel services for over 25 years, successfully booking thousands of vacations and exploring 53+ countries. Our deep understanding of local cultures and optimal travel timing ensures memorable, stress-free experiences. We specialize in personalized travel planning for air, sea, or land journeys, including accommodations and excursions tailored to individual needs. Our group travel expertise secures industry-leading discounts for groups of eight or more, whether for family getaways or corporate retreats. Founded in 2013 by Nurudeen Assaf, our team combines decades of experience with specialized training in destinations like Egypt, Kenya, and Fiji.With agents like Richard Rastin, who brings firsthand global exploration insights, we prioritize cultural immersion and authentic travel experiences. Our commitment to service excellence ensures seamless planning before, during, and after your journey. We serve clients from London, Ontario, with a focus on popular destinations including New Zealand, Australia, and Norway. Our accreditations include TICO #50021046 and IATA #96500832, reflecting our industry standards. We operate Monday-Friday 11am-5pm, with Saturday appointments available for personalized service.
Services
Travel Planning
Group Travel Coordination
Airfare Booking
Cruise Planning
Hotel Reservations
Destination Expertise
Custom Itineraries
Guided Tours
Vacation Packages
Corporate Retreat Planning
Details
- Year established: 2013
Highlights and features
- 25+ years of travel industry expertise with 53+ countries explored
- Personalized service tailored to individual travel preferences
- Industry-leading group travel discounts for parties of eight+
- Specialized destination knowledge from certified travel experts
- Stress-free planning with end-to-end travel support
Associations and certifications
- TICO #50021046
- IATA #96500832
Services
Travel Planning
Our personalized travel planning service creates customized itineraries based on your preferences and budget. We handle all logistics including transportation, accommodations, and activities. With destination expertise from 25+ years of industry experience, we ensure seamless coordination for stress-free vacations.
Group Travel Coordination
Specializing in group travel for families, friends, or corporate teams, we secure industry-leading discounts for parties of eight or more. Our planners coordinate complex logistics while maintaining individual preferences. We've perfected group travel solutions through 10+ years of dedicated service development.
Cruise Planning
From luxury liners to adventure cruises, we match clients with optimal cruise experiences based on travel style and budget. Our specialists handle port selection, cabin bookings, and shore excursions. With access to exclusive cruise line partnerships, we provide value-added amenities for our clients.
Destination Expertise
Leveraging firsthand experience in 53+ countries, our agents provide insider knowledge about optimal travel seasons, cultural considerations, and hidden gems. Certified specialists in destinations like Egypt, Fiji, and Kenya offer authoritative guidance. We maintain up-to-date destination knowledge through annual professional development trips.
Custom Itineraries
We create bespoke travel experiences that match individual interests, whether cultural immersion, adventure travel, or luxury relaxation. Our planners combine destination knowledge with personal preferences to craft unique journeys. This service includes contingency planning for unexpected travel disruptions.
People
Nurudeen Assaf
Founder & Travel Agent
With travel industry experience since 2000, Nurudeen founded Travel Genuine in 2013 after gaining expertise in airfares and hotel bookings. Certified in Egypt, Kenya, and Fiji tourism, he specializes in creating personalized travel experiences.
Richard Rastin
Travel Agent
A seasoned traveler with firsthand experience in 53 countries, Richard brings cultural immersion expertise to Travel Genuine. His late-career transition from international living to travel planning provides unique destination insights for clients.
Questions
What group travel discounts do you offer?
For groups of eight or more travelers, we negotiate exclusive discounts with travel providers. Our group booking specialists secure better rates than standard online prices while maintaining quality standards.
Do you specialize in specific destinations?
Our agents hold certifications in Egypt, Kenya, Fiji, and other destinations. With firsthand experience in 53+ countries, we provide expert guidance for both popular and unique travel locations worldwide.
What services are included in your travel planning?
We handle complete trip coordination including transportation, accommodations, excursions, and dining reservations. Our service includes contingency planning, travel document preparation, and 24/7 support during your journey.
How do you ensure stress-free travel experiences?
Through meticulous planning, verified supplier partnerships, and personalized contingency options. Our 25+ years of experience help anticipate potential issues and implement proactive solutions before they occur.
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Reviews (4)
Michelle F.
Nov 23, 2021
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Richard went above and beyond any and all expectations. Westjet had ridiculous wait times (over 8 hours!!!) but him and Nurudeen are so dedicated and patient they waited and took care of everything even working late until after 9:30pm trying to get through to the airlines. These guys are remarkable and they will make sure you get the very best.
Sue Christie
Oct 28, 2020
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Nurudeen has been doing my travel for a number of years now, and I have always found him to be excellent! He truly went above and beyond to help me on my latest trip when I was stuck in London. He was available day and night, managed to find a route out, and his advice about where to try and where to avoid were spot on! Can't thank him enough! Highly recommend!!!
Nahid Huda
Jul 21, 2020
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I have been long time customer with travel genuine, Mr Nurudin is a genuine service provider.he takes all efforts and good time to fullfil our travelling requirements and provide the best. I strongly recommend this company and get the best package.
good job!!
good job!!
Dana Thorne
Nov 12, 2019
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Thanks to Travel Genuine for booking our trip to Las Vegas! Nurudeen provides great service and got us an excellent deal. Highly recommend this company for your travel needs!
