Business Details
50+ Years
experience
Your Trusted Partner for Warehousing & Fulfillment Solutions
Since 1956, Borderline Systems has been a family-owned leader in warehousing and fulfillment services, rooted in the Niagara Region of Ontario. Our third-generation operation combines decades of industry expertise with cutting-edge technology, including real-time inventory tracking via Wireless Warehouse in a Box systems. We specialize in tailored logistics solutions for Canadian and international clients, serving major retailers like Walmart, Costco, and Amazon while maintaining a client-centric approach.Our dedicated customer service team ensures personalized support, and our strategic location between the Canada-US border and the GTA enables efficient cross-border operations. With over 45,000 sq. ft. of secure warehouse space and a commitment to treating clients like family, we deliver reliable, scalable solutions for businesses of all sizes.
Services
Warehousing
Fulfillment
Inventory Control
Customer Service
Distribution
Co-packing
Assembly
Returns Processing
Shipping Supplies
Consolidation
Details
- Year established: 1956
Highlights and features
- We have over 60 years of experience in Canadian warehousing and fulfillment.
- Our Wireless Warehouse in a Box technology enables real-time inventory tracking.
- We serve major retailers including Walmart, Costco, and Amazon Canada.
- Dedicated customer service representatives ensure personalized support for each client.
- Strategically located between the Canada-US border and the GTA for efficient logistics.
Services
Warehousing
Borderline Systems offers secure warehouse storage solutions for businesses of all sizes. Our 46,000 sq. ft. facility accommodates single pallets to large-scale inventory operations. Advanced security measures and climate-controlled environments ensure product integrity while strategic location between the Canada-US border and GTA enables efficient logistics management for domestic and international clients.
Fulfillment
Our pick-and-pack fulfillment services support e-commerce and retail clients globally. From small businesses with limited SKUs to major retailers with hundreds of product lines, we provide accurate order processing, kitting, and direct-to-consumer shipping. Integration with platforms like Amazon.ca and Walmart.ca ensures seamless order fulfillment for Canadian and international marketplaces.
Inventory Control
Using Wireless Warehouse in a Box technology, we offer real-time inventory tracking with barcode systems for complete visibility. Clients receive live reporting updates and just-in-time inventory management. This system ensures accurate stock levels, reduces errors, and provides detailed movement tracking for all stored products through our advanced logistics software platform.
Customer Service
Each client receives dedicated customer service representatives familiar with their specific inventory and operations. Our experienced team provides personalized support during business hours, ensuring quick resolution for logistics challenges. Long-term staff retention maintains continuity while specialized training ensures product knowledge equivalent to ownership-level understanding.
Distribution
We provide comprehensive distribution solutions for North American market access. Services include cross-docking, reverse logistics, and co-packing for retailers and manufacturers. Strategic location enables reduced lead times for US-based businesses while handling major Canadian retailers like Home Depot and Costco. We also support Canadian wineries with global event distribution requirements.
People
Mike Shepard
President
Third-generation leader with extensive logistics experience, overseeing operations since joining the family business. Specializes in strategic growth and client relations while maintaining core values established in 1956.
Erin Shepard
Director of Operations
Manages daily warehouse and fulfillment operations with focus on process optimization. Brings specialized expertise in logistics technology implementation and inventory management systems to enhance service efficiency.
Cheryl Thompson
Customer Service
Handles client communications with deep product knowledge gained through years of dedicated service. Ensures personalized support for account-specific needs while maintaining Borderline's reputation for exceptional client care.
Questions
What warehousing services do you offer?
We provide secure storage solutions for businesses of all sizes, including single pallet storage, bulk inventory management, and climate-controlled environments across our 46,000 sq. ft. facility.
Do you handle e-commerce fulfillment?
Yes, we offer complete pick-and-pack fulfillment services integrated with major platforms like Amazon.ca and Walmart.ca, supporting direct-to-consumer shipping and retail distribution.
How do you track inventory?
Our Wireless Warehouse in a Box system uses barcode technology for real-time tracking of all products, providing live reporting updates and complete inventory visibility.
What areas do you serve?
We serve all Canadian provinces, US markets, and international clients from our strategic Niagara Region location between the Canada-US border and the Greater Toronto Area.
Reviews (2)
John Mytroen
Dec 12, 2021
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Borderline have been distributing Orbit products in Canada for over 25 years. Organized, responsive and efficient. They are fantastic to deal with.
Mansur Rahim
May 21, 2021
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I made a warranty claim through Orbit Irrigation in the US at the beginning of the week. By the end of the week I got what I needed. Worked perfect!
