Business Details
24 Years
experience
Emergency
services
Your Trusted Logistics Software Partner in Calgary
Founded in 2002, Urban Dispatch has revolutionized logistics management through its proprietary software platforms, ShipManager and Pipeline. As an intermediary in the courier industry, we leverage a network of independent local, national, and international carriers to deliver efficient, cost-effective solutions. Our technology-driven approach eliminates hidden costs, improves operational efficiency, and ensures seamless delivery tracking. With a proven track record of client savingssuch as $95,000 annually for Duckworth & Palmerwe prioritize measurable performance, including a 99.7% on-time delivery rate in Q3 2007.Our commitment to reliability is underscored by a 'Guaranteed On Time or Its Free' policy, ensuring accountability without bureaucratic hurdles. Tailored service options, including late cut-offs and emergency deliveries, reflect our dedication to meeting unique business needs. Backed by dedicated customer support and transparent practices, we aim to redefine industry standards while delivering exceptional value to clients globally.
Services
ShipManager Software
Pipeline Platform
Local Same-Day Delivery
International Overnight Shipping
Rush Delivery
Direct Delivery
Critical Point-to-Point
Next-Day Downtown Service
Emergency Courier Service
Custom Logistics Solutions
Details
- Year established: 2002
Highlights and features
- We guarantee on-time delivery or it's free with no proof required.
- Our system recoups previously unbillable courier expenses for clients.
- We provide tailored logistics solutions for each business's unique needs.
- Our on-time delivery performance exceeded 99.7% in Q3 2007.
- We reduce overhead costs by eliminating buried courier expenses.
Services
ShipManager Software
ShipManager streamlines courier management through automated carrier selection, real-time tracking, and transparent billing. Designed for businesses of all sizes, it reduces administrative burdens while optimizing delivery efficiency. Clients gain full control over shipments from local same-day to international overnight deliveries.
International Overnight Shipping
Our international overnight service ensures time-sensitive packages reach global destinations reliably. Leveraging a network of trusted carriers, we provide seamless cross-border logistics solutions with the same accountability as domestic deliveries. This service integrates with ShipManager's tracking and billing systems for end-to-end visibility.
Emergency Courier Service
After-hours emergency deliveries address critical shipping needs outside standard operating hours. Available as part of our Critical service level, this option ensures urgent packages are handled promptly with guaranteed on-time performance. Clients receive immediate support through dedicated customer service representatives.
Custom Logistics Solutions
We develop customized logistics strategies to match specific business requirements. Options include extended pickup times, scheduled deliveries, and unique service level configurations. These solutions maximize efficiency while aligning with clients' operational workflows and industry-specific demands.
Courier Cost Optimization
Our platform identifies and eliminates hidden courier costs, recovering previously unbillable expenses. By optimizing carrier selection and billing processes, businesses reduce overhead while maintaining high service quality. Detailed reporting helps track savings and improve budget predictability.
Questions
What is ShipManager and how does it work?
ShipManager is a browser-based logistics platform that automates courier service selection, tracking, and billing through a network of vetted carriers.
Does Urban Dispatch offer international shipping?
Yes, we provide international overnight shipping services alongside local and national delivery options.
What happens if a shipment arrives late?
We guarantee on-time delivery. If a shipment is late, you pay nothing—no proof or claims required.
How does Urban Dispatch reduce courier costs?
Our system eliminates $2–$3 in hidden costs per $1 spent on courier services through optimized billing and carrier selection.
Can I customize delivery options for my business?
Yes, we offer tailored solutions including scheduled pickups, extended hours, and specialized service levels for unique business needs.
Reviews (2)
IFartRainbows
Dec 17, 2021
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Critical:Professionalism,Quality,Responsiveness,Value
By the slowest courier service i ever experienced. Would not recommend
By the slowest courier service i ever experienced. Would not recommend
Eugene Lee - Cga
Jun 25, 2021
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Positive:Professionalism,Responsiveness
Responsive for customer service. Manager came to pick up the parcel by himself in order to ensure my pick up successful!
Responsive for customer service. Manager came to pick up the parcel by himself in order to ensure my pick up successful!
