Business Details
36 Years
experience
Your Trusted Water Treatment Experts in Kitchener
Ontario Soft Water has been a trusted provider of water treatment solutions in the Kitchener-Waterloo region since 1990. Our team of certified technicians brings decades of combined experience in residential and commercial water systems, specializing in high-efficiency water softeners, reverse osmosis drinking systems, and tankless water heaters. We prioritize customer satisfaction through personalized service, offering free installation on select products, senior discounts, and expert guidance for both new and existing systems. Our commitment to quality is reflected in our CSA-approved products and partnerships with leading manufacturers. We provide comprehensive support including filter replacements, resin exchanges, and troubleshooting assistance, ensuring long-term reliability for our clients.Our service area covers Kitchener, Waterloo, Guelph, and Cambridge, with a focus on addressing local water quality challenges like hard water and chlorine contamination. Customer testimonials highlight our meticulous installation processes and responsive support team. We maintain transparency in pricing and operations, offering financing options to make water treatment solutions accessible. Our technical expertise extends to both modern and legacy systems, with specialized knowledge of Autotrol, Clack, and Pentair equipment. Through continuous education and hands-on experience, we remain industry leaders in water treatment technology and service delivery.
Services
Water Softeners
Reverse Osmosis Systems
Tankless Water Heaters
Filter Replacements
Chlorine Removal
Resin Exchanges
System Repairs
Installation Services
Water Testing
Financing Options
Details
- Year established: 1990
Highlights and features
- We have 35 years of experience in water treatment solutions
- Our team includes certified Autotrol and Clack technicians
- We offer free installation on select water softener systems
- Senior discounts available for qualifying customers
- CSA-approved products with proven performance standards
Associations and certifications
- CSA Group
What people say
Excellent job
Meticulous installation
5 star review
Improved water quality
Professional expertise
Services
Water Softeners
High-efficiency water softeners prevent mineral buildup in plumbing and appliances. We install CSA-approved systems that reduce hardness minerals, improving soap effectiveness and extending equipment lifespan. Our technicians recommend annual resin replacements for optimal performance in Kitchener-Waterloo's hard water conditions.
Reverse Osmosis Systems
Reverse osmosis systems deliver purified drinking water through multi-stage filtration. We offer 5-stage systems with fridge hookups and low-waste models. Regular filter replacements (every 6-12 months) maintain contaminant removal effectiveness for chlorine, heavy metals, and pharmaceutical residues in municipal water supplies.
Tankless Water Heaters
Tankless water heaters provide continuous hot water while reducing energy consumption. We install condensing models that qualify for efficiency rebates. Professional servicing ensures optimal performance in both residential and commercial settings across the Waterloo region.
Filter Replacements
Regular filter replacements maintain water treatment system effectiveness. We supply standard and premium filters for most RO systems, with annual replacements recommended for carbon/sediment filters and 3-5 year intervals for membranes in typical residential applications.
Chlorine Removal
Chlorine removal systems improve water taste and protect plumbing from corrosion. Our whole-house systems combine catalytic carbon filtration with specialized media to eliminate both chlorine and chloramines, addressing common complaints about dry skin and discolored laundry.
People
Dave M.
Owner
With 35 years in water treatment, Dave oversees operations and technical support. His expertise spans municipal and rural water systems, ensuring solutions meet local water quality challenges in southwestern Ontario.
Stephen M.
Water Technician
Stephen brings 15 years of field experience, including international water projects. He specializes in system diagnostics and customized water treatment solutions for residential and commercial clients in the Kitchener-Waterloo area.
Jon M.
Gas Technician
Jon handles water heater installations and gas system connections. Certified in Autotrol and Clack systems, he provides expert service for both new installations and repairs across the region.
Janice M.
Sales & Customer Service
With 25 years in water treatment sales, Janice offers personalized guidance for system selection. She coordinates installations and addresses customer concerns, maintaining the company's commitment to service excellence.
Dave B.
Service Technician
Dave specializes in system repairs with 15 years of hands-on experience. He troubleshoots both new and legacy systems, providing efficient solutions for softener and filtration system maintenance.
Questions
Do I really need a water softener in this area?
Yes, most Kitchener-Waterloo homes benefit from water softeners due to high mineral content in municipal water supplies. Softeners prevent scale buildup in pipes and appliances.
How often should reverse osmosis filters be replaced?
Carbon and sediment filters should be replaced every 6-12 months, with membranes lasting 3-5 years under normal residential use. Regular maintenance ensures continued contaminant removal.
What areas do you service?
We serve Kitchener, Waterloo, Guelph, and Cambridge. Free installation is available in these areas for qualifying water treatment systems.
Can you repair older water softeners?
Yes, we service most brands including Autotrol and Clack. Resin exchanges are available for units under 10 years old in our service area.
Do you offer financing options?
Yes, we provide financing for qualifying customers to make water treatment systems more accessible. Ask about current promotions during your consultation.
What's included in your installation service?
Our installations include removal of old units, proper disposal, and system setup. We handle all aspects from initial consultation to final testing for complete customer satisfaction.
Reviews (5)
Wes Prange
Jan 30, 2022
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We have had all of our softners installed by Ontario Soft Water over the years in both of our homes. Customer service was top notch. All around great experience with this Team. They also installed a reverse osmosis water system in my father's house. Highly recommend.
Derek Satnik
Jan 18, 2022
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I did a LOT of homework comparing softeners before choosing Ontario Soft Water. They offer the best products, at the best price, and their service was top tier. Very impressive. I highly recommend them.
Melo Family
Oct 17, 2021
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We had Jonathan as our contact / installer. We got a water softener, RO, dechlorinator, and hot water tank installed.
Jonathan answered all of questions (of which we had many), and was very patient with us throughout. He looks to have done a clean and tidy install. We had another contractor in to quote us on a differebt job and even they noticed and complimented the tidiness of the plumbing and work that Jonathan did. We had a similar system put in at our last place and it held up well the almost seven years we were there. Assuming the equipment lasts, we are happy overall and would recommend
Jonathan answered all of questions (of which we had many), and was very patient with us throughout. He looks to have done a clean and tidy install. We had another contractor in to quote us on a differebt job and even they noticed and complimented the tidiness of the plumbing and work that Jonathan did. We had a similar system put in at our last place and it held up well the almost seven years we were there. Assuming the equipment lasts, we are happy overall and would recommend
Barbara Sweetland
Jul 19, 2021
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This company is AMAZING! Great prices, very friendly and very helpful customer service and the installation team... friendly, professional, did a great job. They went above and beyond our expectations. Great products, honest advise, Great experience!!
Darlene and Jacob
Darlene and Jacob
Curtis Duquette
Apr 28, 2021
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Jon and his team at Ontario Soft Water are awesome! Very honest, straight forward and easy to deal with. The price was excellent without any back and forth haggling (Didn't need to) and I am very happy with the installation. Cannot recommend them enough! Thanks for the work!
