Business Details
Emergency
services
Comprehensive Pet Care in Newmarket
At Hillside Veterinary Clinic, we have dedicated ourselves to compassionate pet care for over three decades. Our team of experienced veterinarians, registered veterinary technicians, and support staff treats every patient with the same love and attention we give our own animals. We combine advanced medical expertise with a commitment to transparency, offering services ranging from preventative care and surgery to dentistry and diagnostic imaging. Our focus on continuous communication ensures pet owners are fully informed and involved in their pet's health journey. With state-of-the-art monitoring equipment and personalized post-operative care, we prioritize comfort and successful outcomes for every procedure.Our preventative programs are tailored to each pet's unique needs, emphasizing early detection to maintain long-term wellness. Through fear-free certifications and specialized exotic pet care, we create a stress-free environment for animals and owners alike. As a family-owned practice, we extend our care beyond the clinic through regular follow-ups and educational resources. Our dedication to community service is reflected in our 24/7 emergency availability and flexible scheduling, including Saturday appointments. This combination of technical excellence and heartfelt service has earned us the trust of pet owners across York Region and beyond.
Services
Preventative Care
Pet Dentistry
Surgical Services
Diagnostic Imaging
Laboratory Testing
Highlights and features
- We provide transparent pricing with no hidden fees
- Our team includes certified exotic pet specialists
- We offer same-day emergency appointments
- Our fear-free certified staff reduces animal stress
- We use advanced monitoring equipment during procedures
What people say
Gentle with animals
Excellent follow-up care
Knowledgeable exotic specialists
Compassionate staff
Thorough examinations
Services
Preventative Medical Services
Our preventative care programs focus on early disease detection through annual physical exams and tailored vaccination schedules. We conduct comprehensive health assessments for pets at every life stage, from puppies and kittens to senior animals. Our customized wellness plans include parasite prevention strategies and nutritional guidance to maintain optimal health.
Pet Dental Care
We provide complete dental services including oral examinations, digital X-rays, and professional cleanings above and below the gum line. Our team performs necessary extractions using local anesthetics for patient comfort. We also offer home care education on brushing techniques and appropriate dental diets to maintain oral health between visits.
Surgical Services
Our surgical suite handles spay/neuter procedures, soft tissue surgeries, and dental operations with modern anesthetic protocols. Each patient receives continuous monitoring of vital signs during procedures using electronic equipment that tracks heart rate, blood pressure, and oxygen levels. Post-operative care includes pain management and detailed home recovery instructions for pet owners.
Radiology
We offer diagnostic X-ray services for bone and soft tissue evaluation, including dental and orthopedic imaging. For complex cases, we arrange mobile ultrasound services with board-certified specialists. Our imaging capabilities help diagnose conditions affecting the heart, lungs, gastrointestinal tract, and urinary system through both static and real-time visualization.
Laboratory Services
Our in-house lab provides rapid blood and urine analysis for immediate diagnostic results. We perform pre-surgical blood work, heartworm testing, and life-stage specific health screenings. For specialized testing, we partner with external veterinary laboratories to ensure comprehensive diagnostic capabilities while maintaining quick turnaround times for critical test results.
People
Dr. Sarah Hansford
Veterinarian
Dr. Hansford specializes in exotic pet care with certifications in companion animal nutrition. She graduated from the Ontario Veterinary College in 2004 and has developed specialized protocols for small mammal treatment. Her compassionate approach and thorough examinations have earned her recognition from both clients and staff.
Lisa
Medical Manager
As a registered veterinary technician with advanced certifications in laser therapy and wildlife rehabilitation, Lisa oversees clinical operations. She has implemented fear-free practices that reduce animal stress during visits. Her expertise in canine rehabilitation enhances our post-operative care programs.
Erica S.
Registered Veterinary Technician
Erica provides technical support for all medical procedures with a focus on patient comfort. She maintains detailed health records and assists with diagnostic testing. Her attentive care during surgical monitoring ensures patient safety throughout procedures.
Questions
What are your emergency care hours?
We accept emergencies during regular business hours. For after-hours emergencies, we recommend contacting local 24-hour veterinary hospitals.
Do you treat exotic pets?
Yes, we have specialized veterinarians experienced in treating small mammals, birds, and reptiles with tailored care protocols.
What payment methods do you accept?
We accept major credit cards, cash, and pet insurance plans. Payment is required at the time of service.
Are evening appointments available?
Currently we don't offer evening appointments, but we provide Saturday morning hours for client convenience.
How do you handle post-operative care?
We provide detailed home care instructions and schedule follow-up visits to monitor recovery progress after surgical procedures.
Reviews (7)
Suzanne Peck
Sep 30, 2021
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Terrible since Dr Rafman retired. We nearly lost our dog to erlichia. Massive hemorrhage. Misdiagnosed in the early stages as “ bleeding gums due to dental disease”. Thousands in dental surgery. Weeks later massive bleed and DIC and a week in ICU at 404, who were wonderful and luckily, despite the delay in a proper diagnosis, we’re able to save him. That bill close to ten thousand dollars.
Cathy Puma
Jun 08, 2021
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Terrible - If your animal is not sick bring them here; I’m sure you’ll have a good experience BUT if they are sick don’t. Money is they’re only motivation. 😡
Andre Weaver
Apr 11, 2021
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My dog wasn’t even 2 years old. Misdiagnosis of disease, bad medicine that only worsened the dog's health. This is your fault! He went to heaven on Friday. The answer to our multiple phone requests for help was to send them photos. Neither a blood sample nor a urine test. The last time we called for help was at 4:15 p.m. on Friday afternoon, the answer was, there are only opening hours until 5 p.m., let’s go to the emergency room, “if the trouble is really serious”. I would not recommend this place to anyone! My whole family is grieving.
Louise Mass & Eacute
Dec 13, 2020
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Thank you Dr.Jennifer and your team for treating my fur baby Lulu after she accidentally ate raisin bread which is toxic to dogs kidneys. Grateful 🙏🥰
Laura Marie
Sep 28, 2020
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I have never been more upset with the way a vet clinic has handled my dog. When bringing my dog up to the door, a vet tech tried to yank her in and my dog panicked. She slipped out of her harness because the vet tech continued to yank despite the harness coming off. The tech clearly did not know how to handle the situation, very unprofessional. My… dog darted to the road and it was me and another client that had to wrangle her back in. The tech just stood there and watched as my dog genuinely almost died. BTW, my dog's harness has never come off before and I use it multiple times a day.
Mary-Ellen Taylor
Dec 20, 2019
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My nervous Bernese Mountain dog enjoys a warm and competent welcome at Hillside. The vets and techs are knowledgeable and patient. They are a cheerful group that makes you feel more positive as a result! Thank you!
Sandra Rotherham
Dec 08, 2019
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I don’t think your photo’s are very professional. I have had my animals going here for 20 years and I am a firm believer that how you present yourself on social media is a reflection of how you do business. These pictures look like a frat HOUSE and that business is not serious.
