Business Details
28 Years
experience
Emergency
services
Compassionate and Customized Veterinary Care in London, ON
Western Animal Clinic was founded on the principle of providing compassionate, collaborative, and customized care for pets and their owners. Privately co-owned by Dr. Rachel Thomas and Dr. Izabela MacDougall, our practice emphasizes building strong relationships between pet owners, their animals, and our team of highly trained veterinarians and registered veterinary technicians. We maintain state-of-the-art medical equipment including in-house laboratories, digital radiography, and ultrasound capabilities to ensure accurate diagnostics and effective treatments.Our clinic operates on an appointment basis but remains flexible to accommodate emergencies, with extended Saturday hours for client convenience. We actively engage with our community through educational resources, pet health libraries, and social media updates about clinic initiatives and advancements in veterinary care. Our commitment to excellence has earned us the trust of pet owners in London and surrounding areas for over 25 years.
Services
Wellness Exams
Veterinary Surgery
Dental Care
Diagnostic Imaging
Ultrasonography
End Of Life Services
Prescription Diets
Pet Health Education
Online Store
Specialist Referrals
Details
- Year established: 1998
Highlights and features
- We offer 25+ years of continuous service to London pet owners
- Our team includes specialists in internal medicine and diagnostic imaging
- We maintain state-of-the-art in-house laboratory and imaging equipment
- We provide personalized follow-up care after every appointment
- We accommodate emergency visits within our regular operating hours
What people say
Passionate for animals
Excellent follow-up care
Knowledgeable and thorough
Accommodating staff
Personalized attention
Services
Wellness Exams
Our annual wellness examinations help prevent illnesses through early detection. These comprehensive checkups include physical assessments, weight monitoring, and vaccination programs tailored to your pet's specific needs. Our experienced veterinarians provide personalized health recommendations based on your pet's age, breed, and medical history.
Veterinary Surgery
We perform a wide range of surgical procedures including spays/neuters and soft tissue surgeries. Our team maintains constant monitoring of vital signs during all procedures using advanced anesthetic monitoring equipment. Post-operative care includes detailed recovery instructions and follow-up support to ensure proper healing.
Dental Care
Our dental services prevent and treat oral health issues that affect overall wellness. We provide professional cleanings, digital dental radiography, and treatment for periodontal disease. Our team educates pet owners about home care routines to maintain optimal oral health between professional visits.
Diagnostic Imaging
We utilize digital radiography and ultrasound technology for accurate internal diagnostics. Our imaging capabilities help identify issues with organs, bones, and soft tissues. The clinic's padded positioning equipment minimizes stress during imaging procedures while maintaining diagnostic quality.
End Of Life Services
We provide compassionate end-of-life care with personalized euthanasia services. Our staff offers emotional support and guidance through the decision-making process. We explain all aftercare options including cremation services and provide grief resources to help owners cope with their loss.
People
Dr. Rachel Thomas
Co-Owner
Dr. Thomas co-founded Western Animal Clinic with a commitment to compassionate veterinary care. She brings extensive experience in small animal medicine and surgery, focusing on building long-term relationships with pet owners and their animals.
Dr. Izabela MacDougall
Co-Owner
Dr. MacDougall co-owns Western Animal Clinic with Dr. Thomas. She specializes in diagnostic imaging and internal medicine, combining technical expertise with a gentle approach to patient care. She actively participates in continuing education to stay current with veterinary advancements.
Questions
Can my pet see the same veterinarian each visit?
We make every effort to accommodate requests for specific veterinarians, though emergencies or scheduling conflicts may occasionally prevent this. Your pet's complete medical records ensure continuity of care with any team member.
Why is my pet's weight checked at every visit?
Accurate weight measurement ensures proper medication dosing and helps detect early health changes. We offer complimentary weight checks between appointments to monitor your pet's health.
What happens during pet euthanasia?
The process involves a sedative followed by an anesthetic overdose, ensuring a peaceful passing. We provide private moments before and after, with options for cremation and memorial services through our partner Gateway Pet Memorial.
Do you offer online shopping for pet products?
Yes, our myVETstore offers prescription diets, medications, and pet supplies with home delivery. We provide auto-ship options to ensure you never run out of essential pet products.
What are your emergency services?
While we don't provide 24/7 emergency care, we prioritize urgent cases during regular business hours. For after-hours emergencies, we coordinate with local emergency clinics for continued care.
Reviews (5)
Maureen McKenna
Jan 11, 2022
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Staff are very helpful and you can really see their passion for animals, they always treat my girl so well and are very informative on any issues that my come up with your pet. Highly recommend!
Cauta Pacea Cauta Pacea
Dec 10, 2021
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Positive:Professionalism,Reliability,Responsiveness
They were very compassionate and helpful when dealing with my ailing cat and I'm sure they will continue to be with my kitten. I wish they were a bit more sensitive of the price of their services sometimes (warn before prescribing, etc.) because not everyone has tons of money for medical treatment but overall they do a great job.
They were very compassionate and helpful when dealing with my ailing cat and I'm sure they will continue to be with my kitten. I wish they were a bit more sensitive of the price of their services sometimes (warn before prescribing, etc.) because not everyone has tons of money for medical treatment but overall they do a great job.
Ryan Pare
Oct 17, 2021
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We are lucky enough to live around the corner from this place. They truly do care about their patients and will do follow up calls to ensure everything is going well. If you need a vet, check them out and you'll see why we don't need to go anywhere else.
Sherry June
Sep 16, 2021
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My first visit for my 2 month old kitten and it went really well, the doctor was very kind, very patient, let me ask questions, helped me trim her nails because of my bad eye sight, she was very clear how my kitten was doing and what needed to be worked on, just wish the cost was a little more reasonable but I get it you want great customer service and care you have to pay for it, expectly during a pandemic they were very safe for the staff and me great job keep up the great work
Andrew Naylor
Sep 09, 2021
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Great place to bring your pet. Everyone is super friendly. My dog doesn't even get scared to come here. Highly recommend
