Business Details
Your Trusted Partner for Counselling Services in Ontario
At Family TLC, we are deeply committed to supporting individuals, couples, and families through life's most challenging moments. Our unique therapeutic approach, the Family TLC Method, is a five-phase process designed to foster personal growth, emotional stability, and lasting resilience. Founded by Sue Cook, our team of licensed professionals delivers personalized care tailored to each client's unique needs, ensuring a structured and supportive path to success. We prioritize swift appointment scheduling, compassionate therapists, and strict privacy protections to uphold our seven commitments to exceptional care. With locations in Barrie, Newmarket, and Orillia, and virtual services across Ontario, we strive to make mental health support accessible to all.Our therapists are trained in evidence-based techniques, including the Gottman Method and cognitive-behavioral therapy, to address a wide range of challenges. We believe in empowering clients to build stronger relationships, improve communication, and navigate life transitions with confidence. Our inclusive environment welcomes all cultures, faiths, and identities, ensuring every client feels valued and understood. Through free 20-minute consultations, we help clients find the right therapist match, fostering a foundation of trust and collaboration. With over two decades of combined experience, our team stands ready to guide clients toward peace, stability, and long-term well-being.
Services
Individual Counselling
Relationship Counselling
Couples Counselling
Marriage Counselling
Family Counselling
Parent Counselling
Child Counselling
Teen Counselling
LGBTQ Counselling
Online Counselling
Highlights and features
- We offer a unique, five-phase therapeutic method developed by our founder for personalized care.
- Our free 20-minute matching consultation ensures you find the ideal therapist for your needs.
- Therapists are trained in evidence-based approaches like the Gottman Method and CBT.
- Services available in-person and online across Ontario, including Toronto and Ottawa.
- Seven commitments to exceptional care, including privacy protections and compassionate support.
What people say
Life-changing support
Empathetic therapists
Effective communication tools
Flexible virtual sessions
Personalized care plans
Services
Individual Counselling
Our individual counselling sessions provide a confidential space to address anxiety, depression, and life transitions. Therapists use evidence-based techniques like cognitive-behavioral therapy to help clients build resilience and develop coping strategies. With flexible in-person and virtual options, we empower individuals to achieve emotional balance and long-term well-being through personalized care.
Couples Counselling
Couples counselling focuses on improving communication, rebuilding trust, and resolving conflicts through methods like the Gottman Approach. Our therapists guide partners in understanding emotional dynamics and strengthening connections. Sessions are available in Barrie, Newmarket, and Orillia, with online options for Ontario residents seeking tailored relationship support.
Family Counselling
Family counselling addresses dynamics affecting households, including parenting challenges and intergenerational conflicts. Our therapists facilitate open dialogue to improve understanding and cooperation among family members. Services are offered in-person and virtually across Ontario, helping families navigate transitions and build healthier relationships through structured therapeutic interventions.
Marriage Counselling
Marriage counselling helps couples strengthen emotional bonds and resolve recurring conflicts using proven techniques like emotionally focused therapy. Our sessions focus on enhancing communication, rebuilding intimacy, and addressing infidelity or trust issues. With locations in Barrie, Newmarket, and Orillia, we provide both in-person and virtual support for Ontario couples.
Online Counselling
Online counselling offers accessible mental health support through secure video sessions across Ontario. Clients receive the same evidence-based care as in-person visits, with flexibility for scheduling. Our platform supports individual, couples, and family therapy, ensuring professional guidance is available to clients in Toronto, Ottawa, and remote areas alike.
People
Sue Cook
Founder, Registered Social Worker
Sue Cook founded Family TLC and developed the proprietary five-phase therapeutic method. With over 20 years of experience in social work, she trains all therapists in her approach, emphasizing personalized care and measurable outcomes. Her leadership ensures strict adherence to privacy and quality standards.
Nicole Reason
Registered Social Worker
Nicole Reason specializes in individual and family therapy, holding a Master of Social Work degree. She employs trauma-informed practices to address anxiety, depression, and life transitions. Her virtual sessions prioritize client comfort and evidence-based interventions for lasting mental health improvements.
Jordhin Banner
Registered Psychotherapist
Jordhin Banner provides virtual couples and individual counselling, focusing on communication breakdowns and emotional disconnection. With expertise in attachment-based therapy, they help clients rebuild trust and navigate relationship challenges using structured, goal-oriented approaches.
Stephanie Carpino
Registered Social Worker
Stephanie Carpino offers in-person therapy in Barrie and Orillia for families and adolescents. Her practice integrates play therapy and mindfulness techniques to address behavioral issues and family dynamics. She emphasizes collaborative problem-solving to foster resilience in young clients.
Nilou Mohammadpour
Registered Psychotherapist
Nilou Mohammadpour specializes in anxiety, trauma, and cultural identity challenges at the Newmarket location. She uses cognitive-behavioral and mindfulness-based therapies to help clients develop coping strategies. Her approach prioritizes cultural sensitivity and holistic well-being.
Questions
What types of counselling do you offer?
We provide individual, couples, family, marriage, and LGBTQ counselling using evidence-based methods like CBT and the Gottman Approach.
Are sessions available online?
Yes, we offer secure virtual therapy across Ontario with the same licensed therapists as our in-person locations.
How do I choose the right therapist?
Our free 20-minute consultation matches you with a therapist based on your specific needs and therapeutic goals.
What are your office hours?
Counselling appointments available 9 AM–9 PM daily, with booking assistance from 8 AM–5 PM weekdays.
Do you accept insurance?
Many clients use extended health benefits for coverage. We recommend verifying your plan's psychotherapy benefits before starting sessions.
What if I need urgent help?
For emergencies, contact local crisis services. We prioritize urgent cases during intake but don't offer after-hours emergency care.
