Business Details
35 Years
experience
Trusted Flooring Store in Kitchener with Full-Service Installation
Established in 1991, we are a family-owned and operated flooring business in Kitchener, Ontario, dedicated to providing high-quality flooring solutions and personalized service. Our full-service approach includes expert consultation, product selection, professional installation, and follow-up support, ensuring a seamless experience for homeowners and builders alike. With over 30 years of industry experience, we offer an extensive selection of carpets, hardwood, tiles, luxury vinyl, and commercial flooring from trusted manufacturers.Our team of seasoned professionals prioritizes customer satisfaction, offering free in-home samples and personalized design advice to help clients make informed decisions. We take pride in maintaining the same commitment to quality and service that our founder established, ensuring every project meets the highest standards of craftsmanship and durability.
Services
Carpet Installation
Hardwood Flooring
Tile Installation
Luxury Vinyl Plank
Commercial Flooring
Area Rug Sales
Flooring Consultation
In-Home Sampling
Builder Partnerships
Custom Orders
Details
- Year established: 1991
Highlights and features
- We offer 30 years of expertise in flooring sales and installation.
- Our full-service approach covers consultation, design, and professional installation.
- We provide free in-home samples to ensure perfect flooring matches.
- Our team includes dedicated, experienced professionals committed to quality.
- We serve Kitchener, Waterloo, Cambridge, Guelph, and surrounding areas.
Services
Carpet Installation
We provide professional carpet installation with a range of options including plush, commercial, and remnant carpets. Our team ensures precise fitting and durable underlay for lasting comfort. Clients benefit from competitive pricing and expert guidance in selecting the ideal carpet for their needs.
Hardwood Flooring
Our hardwood flooring services include supply and installation of solid and engineered hardwood in various finishes and widths. We offer premium brands and custom staining options to match any decor. Customers receive personalized consultations to ensure their hardwood floors enhance their home's aesthetic and value.
Tile Installation
We install ceramic, porcelain, and natural stone tiles for floors, walls, and backsplashes. Our specialists handle intricate patterns and cuts for a polished finish. Clients enjoy access to a vast selection of tiles and expert advice on choosing durable, style-appropriate options for their space.
Luxury Vinyl Plank
We offer luxury vinyl plank and tile solutions that mimic wood or stone with waterproof durability. Our installations include loose-lay and glue-down options for quick, mess-free results. Homeowners benefit from low-maintenance flooring that combines aesthetic appeal with resilience for high-traffic areas.
Commercial Flooring
Our commercial flooring solutions cater to businesses with durable, code-compliant materials like loop carpets and vinyl. We provide efficient installations tailored to operational needs. Clients receive bulk pricing and dedicated project management to minimize downtime during renovations.
People
Susan Demeter
President
Susan Demeter has led Carpet Store since 1991, prioritizing personalized service and quality. With a background in human resources, she ensures operational excellence while maintaining her late husband's legacy of customer-centric values.
Steven Demeter
General Manager and Sales
Steven Demeter oversees daily operations and sales at Carpet Store. With decades of experience in the flooring industry, he provides expert guidance to clients while managing the store's growth and customer satisfaction initiatives.
Jen Demeter
Sales and Marketing
Jen Demeter leads marketing efforts and client relations at Carpet Store. Her focus on digital engagement and community outreach helps connect homeowners with the store's comprehensive flooring solutions and promotions.
Questions
What types of flooring do you offer?
We carry carpets, hardwood, luxury vinyl plank/tile, ceramic/porcelain tiles, laminate, and commercial flooring options.
Do you provide installation services?
Yes, we offer full-service installation for all flooring types with our team of 15 skilled professionals.
Are samples available?
Yes, we provide free in-store samples and allow customers to take area rugs home for evaluation.
What areas do you serve?
We serve Kitchener, Waterloo, Cambridge, Guelph, and surrounding regions in Ontario.
Do you work with homebuilders?
Yes, we partner with local custom builders for flooring selections and installations during construction projects.
What are your business hours?
We're open Monday-Friday 9am-6pm, Saturday 10am-5pm, and closed on Sundays.
Reviews (5)
Lindsay Ward
Jan 24, 2022
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We ordered new carpet for our upstairs hall & stairs as well as our full basement & stairs. The Customer Service we received at the store was great and we were very happy with everything until the install. The day before the install, I called the store to ask if the installers were vaccinated and would wear masks in our home because Omicron was surging, and I have health issues. They said yes and assured me they would always wear their masks. When the installers arrived the next morning, my husband and I were wearing masks, but the installers werent. They said Oh, do you want us to wear
Tamara Zur
Sep 23, 2021
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We had an overall disappointing experience with the Carpet Store. We went to them to complete flooring in our full home renovation, including carpet and engineered hardwood. While they were the least expensive company to quote, the overall level of customer service and professional installation was poor. The carpet measurements were wrong. The hardwood installation was a mess due to a 'mis-communication' (I consider it to be lack of due diligence on behalf of the carpet store) in knowing what type of surface the hardwood was being installed on. What was supposed to be a one week job took well over
Amanda K.
Aug 28, 2021
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Quite dissatisfied with the installation of our carpet and with the customer service. They put a seam in the middle of our hallway. The carpet doesn't go under the baseboard in a bedroom as it was cut too small. The piece used on our landing was so small that the installer shoved bits in to make it 'look normal. I've called and left messages regarding my concerns. Was able to speak to Orest a month ago, was assured that they would fix the problems and can't get ahold of anyone. We don't recommend The Carpet Store!
Bing Zhang
Sep 23, 2020
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Having shopped several flooring stores, I was not satisfied until I met Mike at The Carpet Store. He patiently listened to me and gave me good advice. He was so frank that I felt he was just helping me instead of doing business. With his help my carpet flooring was done in March, and I am happy about the new floor. Thank you The Carpet Store!
Ines Pfeffer
Jul 27, 2019
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I would like to share a fantastic experience I have had with the Carpet Store, in Kitchener, On.
and would highly recommend anyone wishing to have a floor installed to try the Carpet Store.
Orest, the manager is a very kind, genuine and honest man and has done everything possible to accommodate my needs. On the other hand, George the installation man could not have been more, meticulous in his work. Like Orest I also appreciated his honesty and neatness and
dedication to his work.
-Ines
and would highly recommend anyone wishing to have a floor installed to try the Carpet Store.
Orest, the manager is a very kind, genuine and honest man and has done everything possible to accommodate my needs. On the other hand, George the installation man could not have been more, meticulous in his work. Like Orest I also appreciated his honesty and neatness and
dedication to his work.
-Ines
