One West

Business Details

Emergency

services

Trusted Property Management Services in Vancouver

One West specializes in high-end residential property management across Greater Vancouver. With over 20 years of combined real estate experience, our team delivers exceptional service through strategic marketing, rigorous tenant screening, and efficient maintenance solutions. We utilize advanced technology for automated rent collection, electronic payment remittance, and detailed monthly financial reporting. Our commitment to professional education and market responsiveness ensures optimal returns for property owners. We maintain 24/7 emergency support and a network of trusted contractors to address maintenance needs promptly.

Our services include property marketing, tenant placement, financial accounting, and rental proceeds management. We focus on minimizing owner liability through legally compliant lease agreements and thorough tenant background checks. Our downtown Vancouver location provides convenient access for property owners seeking expert management services. We pride ourselves on transparency, reliability, and maintaining the highest industry standards. Our proven systems ensure property owners receive timely, accurate financial information and secure rental income.

Services

Leasing Screening Maintenance Rent Collections Accounting Rental Proceeds Remittance

Highlights and features

We offer 24/7 emergency maintenance support
Our team has 20+ years of combined real estate experience
We implement automated rent collection systems
We provide detailed monthly financial reporting
Our tenant screening process includes credit and rental history verification

Website

Update Listing

Services

Leasing

Our leasing service strategically markets properties to attract qualified tenants. We conduct market analysis to determine competitive rental rates and utilize online platforms for maximum exposure. Our process ensures optimal tenant placement and consistent property occupancy.

Screening

We perform comprehensive tenant background checks including employment verification, rental history, and credit assessment. Our rigorous screening process minimizes risk for property owners while ensuring responsible tenant placement through detailed application evaluation.

Maintenance

Our maintenance service provides prompt issue resolution with 24/7 emergency support. We coordinate with trusted contractors for timely repairs while maintaining cost efficiency. Regular property inspections help prevent potential problems and maintain property value.

Rent Collections

We automate monthly rent collection through pre-authorized payments, ensuring timely receipt of funds. Our system monitors delinquent payments and provides reminders to maintain consistent cash flow for property owners.

Accounting

Our accounting service delivers detailed monthly financial statements via email. We track all property income and expenses, prepare cash flow statements, and ensure accurate financial records for tax and investment purposes.

People

Michael Metcalfe

Senior Manager

Michael has over 20 years of real estate experience managing high-end residential properties. He specializes in property operations and financial optimization for investment portfolios.

Stephanie Snow

Property Specialist

Stephanie coordinates tenant relations and property marketing efforts. She ensures smooth leasing processes and maintains client communication for property management needs.

Mario Brox

Maintenance Coordinator

Mario manages maintenance operations and contractor relationships. He oversees emergency service requests and ensures timely property repairs across the portfolio.

Tim Naylor

Financial Analyst

Tim handles accounting operations and financial reporting. He manages rent collections, prepares cash flow statements, and ensures accurate financial documentation for property owners.

Maddie Carter

Leasing Agent

Maddie specializes in property marketing and tenant placement. She conducts property showings and manages the leasing process for new vacancies in the portfolio.

Questions

What areas do you manage properties in?

We manage properties throughout Greater Vancouver including Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, New Westminster, and the Tri-Cities.

Do you offer 24/7 emergency maintenance?

Yes, we provide 24/7 emergency maintenance support through our dedicated emergency line for urgent property issues.

How does rent collection work?

We use automated pre-authorized payments for monthly rent collection and monitor delinquent payments to ensure consistent cash flow for property owners.

What tenant screening process do you use?

We conduct comprehensive background checks including employment verification, rental history, and credit assessment to ensure qualified tenants.

How do you handle property maintenance?

We coordinate with trusted contractors for prompt repairs and maintenance, maintaining quality service while controlling costs for property owners.

What financial reports do you provide?

We provide detailed monthly cash flow statements with expense breakdowns and electronic deposit of rental proceeds after deductions.

Reviews (7)

Write a Review

Alexa Dakiniewich

Nov 30, 2021 Report

Poor property management company experience. The apartment was in South Granville and our suite was without heat or hot water for over 48 hours (twice in winter), and there was no response or responsibility taken from the company. The plumping is absolutely garbage and there is no intention for the company to fix this. No consideration for tenants and up-keep of the building. Right in front of a back door is a large empty hole and their solution was to place a piece of plywood over the hazard. Even service people would comment on the hazardous nature of the plywood plank.
Overall, this property

Delta Forming Hardware

Feb 18, 2021 Report

Positive:Professionalism,Quality,Responsiveness,Value
Mike and his team really took the time to understand what type of renters we were looking for and I couldn't be happier with the results. They really do go the extra mile to make sure the client is heard and understood. I would recommend One West to any one looking to lease or rent out their properties.

Kathy M.

Jul 17, 2020 Report

Immature and incompetent! Had a terrible experience with One West. While I was living halfway across the world, it was my neighbour who told me that there was a moving van in my drive way! The property manager never bothered to tell me that my tenants were cutting the lease early and moving out. He put his good friends' family in my house for not even a year! Neighbours said that they saw the family with a dog (which was not permitted in my house). I asked the property manager and he lied to my face and said that "he guarantees that there is no dog there". When I went in person,

Kelly Turncliff

Jul 27, 2019 Report

We used Jeramiah at One West and couldn't have been more satisfied. We live out of country and to be able to find someone to trust, to take care of finding us great tenants and representing our needs meant the world to us. He responded so quickly to all of my questions and requests and was always lovely to deal with. Will absolutely be using his services again.

Paul

Jan 24, 2019 Report

Rented a suite in Surrey for a year and a half. Mario Brox was the property manager of this location with One West . Mario was extremely professional, responsive and accommodating throughout all aspects of the rental process. Didn't deal with the company much other than my interactions with Mario however if anyone is looking to rent or have their property managed I would highly recommend Mario Brox at One West .

Taylor Richardson

Dec 04, 2018 Report

Recently rented an apartment through Mario Brox from One West and had an amazing experience. Mario was very professional and took care of all our needs and questions.

Philip Manorath

Oct 24, 2018 Report

Worst company ever. Dont trust these people with your property. They dont do inspections. The renters damaged my property and one west did nothing to help me. They left my door open. They didnt notice the damage on move out inspection because they didnt do an inspection. Stay away from this company.