Business Details
50+ Years
experience
Your Trusted Ford Dealer in Sault Ste. Marie
Since 1968, Highland Ford has served Sault Ste. Marie as a family-owned dealership committed to automotive excellence. Our team combines decades of local expertise with factory-trained precision to deliver exceptional new and pre-owned Ford vehicles, comprehensive service solutions, and genuine parts. We maintain rigorous quality standards across all inventory, ensuring every pre-owned vehicle undergoes thorough inspection before reaching customers. Our financing specialists collaborate with multiple lenders to create personalized solutions, while our state-of-the-art service facility employs Ford-certified technicians for everything from routine maintenance to complex repairs.We prioritize transparent communication and pressure-free consultations, reflecting our dedication to community trust and long-term customer relationships. Through continuous investment in staff development and facility upgrades, we maintain our position as Sault Ste. Marie's leading Ford dealership.
Services
New Vehicles
Pre-Owned Vehicles
Vehicle Service
Parts Sales
Detailing Services
Financing Options
Vehicle Valuation
Credit Applications
Ford Accessories
Winter Performance Packages
Details
- Year established: 1968
Highlights and features
- Family-owned since 1968 with deep community roots
- Factory-trained technicians for precise Ford servicing
- Rigorously inspected pre-owned vehicle inventory
- Personalized financing through multiple lender partnerships
- Comprehensive service department with modern equipment
Services
New Vehicles
We offer the complete latest Ford lineup including F-150, Bronco, Mustang Mach-E, and F-150 Lightning models. Our inventory features cutting-edge technology, advanced safety systems, and fuel-efficient options for personal and commercial use. Expert sales consultants help customers find vehicles matching their lifestyle and budget.
Pre-Owned Vehicles
Every pre-owned vehicle undergoes rigorous inspection and reconditioning. Our certified technicians verify mechanical integrity, safety systems, and interior condition. We provide detailed vehicle history reports and pricing that reflects market value and condition.
Vehicle Service
Our Ford-certified technicians handle all maintenance and repair needs using genuine parts. Services range from oil changes and brake replacements to engine diagnostics and collision repairs. Modern equipment ensures accurate problem diagnosis and efficient service completion.
Parts Sales
We supply genuine Ford parts meeting original equipment specifications. Our inventory includes performance components, appearance accessories, and maintenance essentials. Parts specialists ensure correct part identification for specific vehicle models and years.
Detailing Services
Our detail center offers three package levels for comprehensive vehicle care. Services include exterior washing, waxing, interior cleaning, and specialized treatments for leather and fabric surfaces. Additional options address pet hair removal, engine cleaning, and protective coatings.
People
Tony Santelli
Parts & Service Manager
With extensive automotive industry experience, Tony leads our parts and service operations, ensuring efficient parts availability and high-quality service delivery for customer vehicles.
Christine Smith
Warranty Administrator
Christine manages warranty claims and documentation, leveraging her automotive expertise to ensure proper coverage verification and efficient processing for customer vehicles.
Charmaine Kennedy
Service Advisor
As a service advisor, Charmaine coordinates vehicle maintenance and repairs, using her technical knowledge to explain service needs and ensure customer satisfaction.
Chantel Sleith
Service Advisor
Chantel assists customers with service scheduling and vehicle care recommendations, applying her automotive expertise to create personalized maintenance plans.
Wendy Ventura
Service Appointment Coordinator
Wendy manages service scheduling logistics, using her organizational skills to optimize appointment times and ensure efficient service department operations.
Questions
What Ford models are currently available?
We carry the complete Ford lineup including F-150, Bronco, Mustang Mach-E, Explorer, and commercial vehicles. Check our inventory page for specific models and configurations.
Do you offer vehicle financing options?
Yes, our finance team works with multiple lenders to create personalized financing solutions for new and used vehicle purchases.
What service hours should I expect?
Our service department operates Monday-Friday 7:30am-6:00pm. Emergency services aren't available, but we offer shuttle transportation during business hours.
Can I get my vehicle detailed at the dealership?
Our Detail Centre offers three package levels with prices starting at $129.95, including exterior washing, interior cleaning, and protective treatments.
Are genuine Ford parts available?
Yes, our parts department stocks genuine Ford components with expert assistance to ensure correct part identification for your specific vehicle model.
Videos
Reviews (7)
Val Nott
Jan 17, 2022
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Always a great experience. Very professional and very accommodating I have never been disappointed in the service I have received. They go above and beyond to their customers.
Wayne Souliere
Nov 26, 2021
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I brought my 2015 ford 4x4supercrew Xtr in to get the motor changed...the service guy told me the bill will be $7980.20 final price our the door...huh...lol...my bill turns out to be over $11,500...now tell me., is that fair??? What do I do???to be continued!!! Well I'm back...
Highland ford service people go above and beyond for their clients...I now give highland ford 5 stars...thanks highland for all that you've done!!! They fixed my truck back to awesome...lol...I recommend ford to all...I'll be back highland ford!!!
Nov...14..2021... SSSOOOOOOOOO
stop by highland ford when you're looking
Highland ford service people go above and beyond for their clients...I now give highland ford 5 stars...thanks highland for all that you've done!!! They fixed my truck back to awesome...lol...I recommend ford to all...I'll be back highland ford!!!
Nov...14..2021... SSSOOOOOOOOO
stop by highland ford when you're looking
Ida Marttinen
Nov 11, 2021
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Hit and miss place. Lately it's been mostly miss though. Wish they had more people with Theresa's friendliness and service minded attitude. The manager Justin in service is not interested in customer service and completely unapologetic. Last three times my vehicle has been in for oil change and/or switching wheels it has taken them a minimum of 4 hours to get it done! And that is with having a time slot booked. I don't care if you call it check-in time or appointment or what, if I as a customer book a time I do so with the impression that it means something, that my vehicle will be attended to
Matt Baziski
Oct 24, 2021
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I like Highland because they are 100% locally owned. Maitland is owned by an auto group from the GTA. If you want your money to stay local buy at Highland not Maitland. Keep your money in the Soo. Same goes for Superior Chrysler and Nissan. They are also 100% owned by an auto group from out West.
Jason Neveau
Sep 30, 2021
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You have some pretty shady employees working for you up there at Highland for. One of your workers for example has had multiple reports on him for trying do run over people on bikes. You should re-evaluate who you have working in your company. A police report has already been filed against him. For safety purposes I will not disclose his name on here. Except he drives a grey ford from the company.
Yves Landry
Aug 03, 2021
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The staff were friendly and informative making the process of customizing my truck quite seamless. Once my truck arrived, it was ready for pick up within a couple of days and the paperwork was well organized. The lease options were well explained and at no point was I pressured into accepting additional costs. This was overall a great sales experience and I am extremely happy with both this dealership and my new truck.
Toni Waite
Jul 28, 2021
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Went for my oil change but had to wait an unusual long time. Was very busy and only one guy working because of summer holidays. Went to pay my bill and a very pleasant young man said it was on them for making me wait so long. Talk about customer service. Thank you and excellent service!
